Nortel 1000 User Manual page 37

Ip phone 2002 call center
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Nortel IP Phone Key Expansion Module (KEM)
An optional hardware module which provides additional line
appearances and feature keys to your IP Phone. Up to two KEMs
can be attached to your IP Phone 2002, providing a total of 48
keys.
Message (Inbox)
A fixed key on your telephone which connects to your voice
messaging system when the key is pressed.
Message waiting indicator/Incoming call indicator
An LCD or an LED that indicates the status of a feature by the
flash, wink, steady on, or off.
Meridian 1
An office communication system.
More..
An option allowing access to the multiple layers of the soft keys.
Soft keys are the four keys located directly below the display
area.
Mute key
A fixed key used to listen to the caller without transmitting.
Navigation key
Up/Down and Left/Right keys used to scroll through menus and
lists appearing on the LCD display screen.
Off-hook
Any line selected to make a call or receive an incoming call.
The term off-hook is applied whether (a) the end-user lifts up the
handset, (b) the end-user presses a line key, (c) the call is
automatically answered at the set, or (d) a line is automatically
selected for an outgoing call.
Terms you should know
37

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