To place a call to your supervisor:
To return to the ACD call:
To conference in your supervisor during a call in progress:
To transfer a call to your supervisor during a call in progress:
2. Press the
Supervisor
Press the line (DN) key beside the
flashing LED indicator to return to the
caller on hold.
Press the
Supervisor
Note: Calls are automatically put on hold
when you use the Supervisor key.
Press the
InCalls
1. Press the
Supervisor
privately with your supervisor.
2. Press the
Supervisor
conference call with your supervisor,
yourself, and the other caller.
1. Press the
Supervisor
Agent features
key.
key.
key.
key to talk
key again for a
key.
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