Using Call Agent; Using Interflow - Nortel 1000 User Manual

(Goodbye)

Using Call Agent

Use the Call Agent feature to contact an agent.
(Goodbye)

Using Interflow

Use the Interflow feature to redirect calls when the backlog or wait time
exceeds a pre-defined threshold.
2. Press the Goodbye
1. Press the Call Agent
2. Choose one of the following:
— Press a selected
— Dial the agent's Position ID.
3. Press the Goodbye
1. Press the Interflow
Note: The Interflow LCD flashes while
the feature is active.
Supervisor features
key to end the call.
key.
Agent key.
key to end the call.
key.
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