Nortel 1000 User Manual page 18

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Agent and Supervisor features

To log in:

1. Press the

InCalls

2. Choose one of the following four login

options:

— For No Supervisor ID, No Priority,

dial your Agent ID # ACD DN 1 #

ACD DN 2 # ACD DN 3 # ACD DN 4

# ACD DN 5 # #.

— For Supervisor ID, No Priority, dial

your Agent ID # Supervisor ID #

ACD DN 1 # ACD DN 2 #

ACD DN 3 # ACD DN 4 #

ACD DN 5 # #.

— For No Supervisor ID, With Priority,

dial your Agent ID # ACD DN 1 #

Priority 1 # ACD DN 2 # Priority 2 #

ACD DN 3 # Priority 3 # ACD DN 4 #

Priority 4 # ACD DN 5 Priority 5 # #.

— For Supervisor ID, With Priority, dial

your Agent ID # Supervisor ID #

ACD DN 1 # Priority 1 # ACD DN 2 #

Priority # 2 ACD DN 3 # Priority 3 #

ACD DN 4 # Priority 4 #

ACD DN 5 # Priority 5 # #.

Note: To choose the default Priority

value or Supervisor ID, enter #.

3. Choose one of the following:

— Press the

ACD queue.

key.

InCalls

key.

NotReady

key to enter the

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