Using Emergency; Using Not Ready - Nortel 1000 User Manual

Agent features

Using Emergency

Use the Emergency feature to contact your supervisor immediately in an
emergency situation.

Using Not Ready

Use the Not Ready feature to take your telephone out of the call queue
while completing post-call work.
24
1. During an active call, press the
Emergency key.
Note: The Emergency LCD remains lit
as long as the feature is active.
When the supervisor answers, a three-
way call commences with you, your
supervisor, and the caller.
2. Press the Emergency
transfer the caller to the supervisor and
terminate your access to the caller and
supervisor.
1. Press the NotReady
logout of the system.
Note: The NotReady LCD remains lit as
long as the feature is active.
key again to
key to temporarily