Figure 2-1 Voice Response System Vs. Terminal Operator - Nortel VT100 Development Manual

Figure 2-1
Voice response system vs. terminal operator
An operator follows this
sequence to retrieve data:
1. Starts the "accounting"
application.
2. Selects the "Accounts
Receivable" menu option.
3. Asks the caller for account
information.
4. Enters the caller's account
number.
5. Reports the balance when
the customer's information
appears on the screen.
The TRS requires two types of template files:
• Action templates, which describe the sequence of screens traversed in
order to perform a specific transaction.
• Screen templates, which validate each screen, define the fields on the
screen that require data, and define all keystrokes required for the screen.
Figure 2-2 shows how screen templates relate to action templates.
Meridian IVR VT100 Gateway Development Guide Product release 2.0/I
A customer follows this sequence
to retrieve data:
1. Calls into the AP, activating a
voice application.
2. When prompted, selects the
Accounts Receivable option from a
menu prompt.
3. When prompted, enters account
information. At this point, the appli-
cation sends a request for informa-
tion to TRS. TRS then executes the
action template for this specific
transaction.
4. Hears the playback of
requested information.
5. Hangs up.
Template files 2-3