Logging in: No Supervisor ID, No Priority
To login using the No Supervisor ID, No Priority option:
1. Click InCalls.
2. Dial
Agent ID
3. Dial
ACD DN 1
4. Dial
ACD DN 2
5. Dial
ACD DN 3
6. Dial
ACD DN 4
7. Dial
ACD DN 5
Logging in: Supervisor ID, No Priority
To login using the Supervisor ID, No Priority option:
1. Click InCalls.
2. Dial
Agent ID
3. Dial
Supervisor ID
4. Dial
ACD DN 1
5. Dial
ACD DN 2
6. Dial
ACD DN 3
7. Dial
ACD DN 4
8. Dial
ACD DN 5
Logging in: No Supervisor ID, With Priority
To log in using the No Supervisor ID, With Priority option:
1. Click InCalls.
2. Dial
Agent ID
3. Dial
ACD DN 1
4. Dial
Priority 1 #.
5. Dial
ACD DN 2
6. Dial
Priority 2 #.
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Agent and Supervisor features
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