While On An Active Call; Place A Call On Hold; Transfer A Call - Nortel 6120 User Manual

While on an active call

This section describes the features that are available during an active call.

Place a call on hold

Use the Hold feature when talking on one line and another call arrives on a second
line. Retain the original call by placing it on hold and then answer the second call.
To place a call on hold:
To retrieve a call on hold:

Transfer a call

Use the Transfer feature to redirect a call to the appropriate person.
To use the Transfer feature to direct
a call to a third party:
To activate the
FCN and select the
number that corresponds to the line on
hold flashes in the upper display area.
If Automatic Hold
active call is automatically placed on
hold when you answer the second call.
1. Press the Line
number of the call that you wish to
retrieve to access the Feature Keys
menu in the active (off-hook) state.
2. Press Enter.
1. Select the Transfer
2. Enter the DN to which the call is being
transferred.
3. When the number rings or a person
answers, press the
again to talk.
While on an active call
Hold function, press
Hold soft key. The
is enabled, the
button plus the line
soft key.
Transfer soft key
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