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2. ActiveX was installed but not enabled: Ensure that the ActiveX had been correctly registered with
your Internet Explorer. Please check that you've got both the "ComproClientActivex" and "USActiveX"
control components registered and enabled under Tools -> Manage Add-ons.
c. Inappropriate browser security setting: Please ensure that your security setting in Internet Explorer
allows the installation of ActiveX component by adding the IP address of the camera to the list of
trusted sites in Internet Explorer.
If you've done all of the above but are still unable to obtain video / audio on the browser, please delete all of
the files under (OS Drive):\Program Files\Compro Embedded\ and reinstall the ActiveX client. Finally, if you
encountered the error where the browser returns "213 file not found", please restart your computer, which
should help in this situation.
Figure 8-7. Add-on management
Figure 8-8. Browser security setting
Chapter 8: Troubleshooting
Trouble with the ActiveX Client
8-5
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