COMPRO TN65 User Manual
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COMPRO TN65 User Manual

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TN65
TN65W
V1-130430

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Summary of Contents for COMPRO TN65

  • Page 1 TN65 TN65W V1-130430...
  • Page 2 The information in this document is subject to change without notice. COMPRO reserves the right to make revisions to this publication without obligation to notify any person or entity of any such changes.

  • Page 3: Table Of Contents

    TN65/TN65W Features ........
  • Page 4 TN65/TN65W Technical Specifications ........

  • Page 5: Chapter 1: Important Notices

    Chapter 1: Important Notices Chapter 1: Important Notices Regulatory Notice This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.

  • Page 6: About This Manual

    Compro TN65/TN65W Network Camera About this Manual This manual is only intended for the users of Compro TN65/TN65W network camera. Conventions in this Manual While you are using this manual, pay attention to some symbols and notations that are used to draw...

  • Page 7: Chapter 2: Product Overview

    Chapter 2: Product Overview Chapter 2: Product Overview Package Contents Please check the package contents on your hand. If anything is missing, please don’t hesitate to contact your local distributor. Figure 1-1. Parts list Network Camera RJ-45 LAN Cable Power Adaptor Quick Start Guide Installation CD Mounting Screw x 3 /Screw Mount x 3...

  • Page 8: Features

    Compro TN65/TN65W Network Camera Features The camera is an easy-to-install product with support for the H.264/MPEG-4/MJPEG video compression format that help achieve superior performance and high video quality at reduced bandwidth utilization, which also means a much lower cost for data storage. Utilizing smart motion detection and built-in 2-way audio for fast and easy communication, the camera ensures instant responses when security is compromised.

  • Page 9: Camera Layout

    Chapter 2: Product Overview Camera Layout Figure 1-2. Front and rear view of TN65 Lens Microphone Speaker LED status indicator USB Wireless adapter connector Audio output Reset button microSD card slot (on the side) Microphone input Power adapter port Ethernet port...

  • Page 10: Led Status Indicator

    Compro TN65/TN65W Network Camera LED Status Indicator The instant you power on the camera, it automatically starts the booting procedure. There are one blue LED and one red LED inside the camera casing. Depending on the booting status, the LED indicator will be lit in the following way: 1.

  • Page 11: Digital I/O Connector Block

    Chapter 2: Product Overview Digital I/O Connector Block The I/O connector on the back of the camera provides a central interface between your home security system and various output devices. The two digital inputs are normally used with security sensors, e.g. passive infrared sensors (PIR), smoke detectors, door/window sensors, etc.
  • Page 12 Compro TN65/TN65W Network Camera 2-6 Digital I/O Connector Block...

  • Page 13: Chapter 3: Installation

    If your package include a wireless adaptor, please plug it into the USB port of network camera for wireless reception. The camera’s USB port only supports the wireless adapters from Compro. Do not use any other USB adapters on Compro IP cameras. You must setup the network camera with Ethernet cable connected then go to wireless setup.

  • Page 14: Setup Tn65W Network Camera From Wps Connection

    Compro TN65/TN65W Network Camera Login to the C4Home account and click "+" to add new camera, we provide 3 ways to add your camera: 0123456789 • Scan the QR code from the back side of camera, it will automatically add your camera to the list. • Direct input the camera ID (10 digitals under the QR code) and password (default: admin) to add your camera.
  • Page 15 IP camera in closer proximity to the wireless AP/router and then see if the situation improves. • Having more walls and ceilings between the wirelessly connected Compro camera and your wireless AP/router will negatively affect your wireless connection speed. Generally, the number of walls and ceilings shall be kept in minimum.

  • Page 16: Setup Network Camera From Pc And Installation Cd

    The camera’s USB port only supports the wireless adapters from Compro. Do not use any other USB adapters on Compro IP cameras. You have to setup the network camera with Ethernet cable connected then go to wireless setup.
  • Page 17 Chapter 3: Installation Note: You can add more Compro cloud network camera to your account for management. C4Home app allow maximum 16 network cameras installed. To begin setup, insert the installation CD into your CD-ROM drive, and the iWizard will start automatically.
  • Page 18 Compro TN65/TN65W Network Camera 3. The default password is `admin.’ Enter a new password here (please note down your new password). You can also click [Next] to skip this process. Figure 3-5. Password setup 4. Check the camera name, date and time setting.
  • Page 19 C4Home service is enabled) Figure 3-8. Device configuration 7. (For wireless connection setup) If you have purchased and connected the Compro wireless adapter to your IP camera, you can choose to connect wirelessly by default. The wizard will search for available access points.
  • Page 20 Note: iDDNS is a free DDNS (Dynamic Domain Name Service) service offered by Compro. iDDNS service is not be available for use when C4Home service is enabled. If you are using floating IP address, you can use DDNS service to create a hostname that links to your home or office IP address. Having created the iDDNS address name, you can then enter `http://xxx (input by yourself ).iddns.org’...
  • Page 21 Chapter 3: Installation 11. iWizard starts programming your camera based on your settings. Please wait patiently and DO NOT interrupt the process. (If you didn’t enable C4Home service, you’ll get to review your settings before saving them.) Figure 3-13. Saving Changes 12.

  • Page 22: Wireless Connection

    Compro TN65/TN65W Network Camera Wireless Connection With the Compro wireless adapter installed, you can also opt for using the wireless connection. Please keep in mind that you can only have one active connection at a given time, either through LAN or wireless network.

  • Page 23: Disassembling And Assembling The Camera Stand

    Chapter 3: Installation Disassembling and Assembling the Camera Stand The camera is already installed on the camera stand when delivered from Compro. If you need to disassemble and assemble the stand, please refer to the pictures below. Disassembly Please use a flat blade screwdriver to disassemble. Figure 3-16. Disassembly of camera stand Assembly Figure 3-17.

  • Page 24: Mounting The Camera

    Compro TN65/TN65W Network Camera Mounting the Camera If you want to mount the camera on the wall or ceiling, please use the screws to fix the bracket to a flat surface. After the bracket is fixed to a flat surface, please try to adjust the camera to the desired viewing angle.

  • Page 25: Dismounting The Camera

    Chapter 3: Installation Dismounting the Camera If you like to remove the mounted camera from its mounting surface, prepare one flat blade screwdriver and one Phillips screwdriver, and then follow the instruction below to dismount the camera. Step 1: Detach the plastic mounting bracket from the metal mounting plate that has been screwed on the mounting surface, by inserting a flat blade screwdriver into the rectangular hole seen on the wide end of the plastic bracket base, and then pressing the screwdriver downward. Step 2: Use a Phillips screwdriver to unscrew the metal mounting plate from the mounting surface.
  • Page 26 Compro TN65/TN65W Network Camera 3-14 Dismounting the Camera...

  • Page 27: Chapter 4: Accessing The Camera

    Chapter 4: Accessing the Camera Ways of Viewing Live Video There are a number of ways to view the live video feed from your Compro IP camera, which are as follows. 1. Use the C4Home service to access your IP camera. C4Home is a platform for viewing, managing and sharing camera feed over the Internet.

  • Page 28: Instant Monitoring

    C4Home app on your iPhone, Android phone or tablet to manage and watch live video of Compro cloud network cameras. The C4Home app is a safe and easy way to monitor your home, office and your valuable possessions from anywhere in the world.
  • Page 29 Notification Settings: Enable/Disable motion and audio detection and select the sensitivity level for motion detection. Enable/Disable the I/O detection if you have connec the sensor or alarm to the I/O port of TN65. • Sharing Settings: Enable/Disable the camera sharing to others. You can add your families or friends' account ID to share the live video monitoring.
  • Page 30 Compro TN65/TN65w Network Camera Live Monitoring In camera page, you can click the camera on the list to watch live video for monitoring. Network connection quality indicator: In the live video screen, the network connection quality will shows on the upper-left: Green : The response time <...

  • Page 31: From Android Phone/Tablet App

    Chapter 4: Accessing the Camera From Android Phone/Tablet App The Android system C4Home app is almost the same features with iOS version, the Android version app also provide "Enable/Disable Vibrate" and "Refresh Media Store" in app setup page. And also, the Android version app support 4 camera monitoring at one screen as below. Figure 4-3. C4Home app in Android phone From C4Home Website If you already enable the C4Home service in the installation procedure, you can open the Internet Explorer...

  • Page 32: Accessing Via Pc Web Browser

    1. Open the Internet Explorer. 2. Enter the camera’s IP address in the address bar. (e.g. 192.168.0.100). If you don't know the IP address of your camera, use Compro iWizard to scan for your camera on your LAN network. 3. A dialog box that requests the user name and password appears; enter a valid user name and password, and then press OK.
  • Page 33 Chapter 4: Accessing the Camera 7. Meanwhile, the Windows Security Alert dialog box may appear. Please click [Unblock] to unblock it from firewall. Figure 4-7. Unblocking application 8. Now you can start using WebVUer on Internet Explorer to watch live video and manage your network camera.

  • Page 34: Accessing Via M-Jpeg Mode

    Compro TN65/TN65w Network Camera Accessing via M-JPEG Mode As long as your handset comes with a built-in web browser, you can use it to view the live video feed in M-JPEG format (video only). Viewing of M-JPEG video stream is supported on popular smartphones, such as iPhone or Android phone, as well as on a variety of mobile Internet devices such as Laptop, Tablet, PDA, Nettop, MID, etc.

  • Page 35: Accessing Via 3Gpp Mobile Phone

    (the “ipcamera-ip” is the DDNS address that you’ve obtained in the installation process). Note: Compro does not guarantee the successful viewing of live video on every 3GPP-compatible cell phone. You may also need to consult with the mobile network service provider about the usage and availability of 3GPP format.
  • Page 36 Compro TN65/TN65w Network Camera 4-10 Accessing via 3GPP Mobile Phone...

  • Page 37: Chapter 5: Live View (With Webvuer On Pc)

    Chapter 5: Live View Chapter 5: Live View (With WebVUer on PC) Page Layout On the first page, you can see the basic control panel at the top and on the left-hand side, and the live video on the right-hand side. Click on the icon to hide or show the control panels.

  • Page 38: Icons On Live View Page

    Compro TN65/TN65W Network Camera Icons on Live View Page Top Panel Icons seen on the top control panel: Icon Name Description One of the view size button; the Fit Browser button resizes the live video Fit Browser pane to fit browser window size. One of the view size button; the Actual Size button resizes the live video pane Actual Size to original size.

  • Page 39: Others

    Chapter 5: Live View Others Other icons seen on this page: Icon Name Description Digital Digital Zoom button. Available zoom factor: 1~10x. Zoom Switch Click on the left/right arrow to Switch Channel. Channel Enable Digital Zoom To enable the digital zoom feature: 1.
  • Page 40 Compro TN65/TN65W Network Camera Having configured the device, please hit the [Communicate] button, (which then shall remain in "pressed" status for 90 seconds and automatically be released later, unless it is hit again) and talk through the microphone. Note: When using the voice communication feature, you may experience various degrees of delay between transmission from the computer and playback on the camera end depending on the condition of your network environment.

  • Page 41: Chapter 6: Configuration (From Webvuer)

    Chapter 6: Configuration Chapter 6: Configuration (From WebVUer) Main Setup Page The main setup screen consists of all the basic settings options. To access the main setup page, click on the Setup button seen at the top-right location in the live view screen. Then the setup page as shown in the picture below will be displayed.

  • Page 42: Video Settings

    Compro TN65/TN65W Network Camera Video Settings Here you can configure the settings for video stream. Figure 6-2. Video Settings Video Mode You can select between Turbo Picture and Motion Adaptive mode. • Turbo Picture - This mode will provide you with the best video quality, but max. frame rate will be limited to 15.

  • Page 43: Camera Settings

    Chapter 6: Configuration following frames for achieving higher compression ratio). In essence, the shorter the interval between the I-frames is, the higher the video quality will be (motion in video will also be smoother). However, shorter I-frame interval will raise the bandwidth consumption of the video stream and lead to larger file size of the recorded clips.

  • Page 44: Low Light Behavior

    Compro TN65/TN65W Network Camera Low Light Behavior Switching on the Low Light Behavior will produce better and clearer image when the camera detects low environment lighting. When the Exposure Control is set as [manual], the Low Light Behavior control will be dimmed and inaccessible.

  • Page 45: User Settings

    Chapter 6: Configuration User Settings Here you can add, modify or remove viewers/administrators. The viewers are only allowed to view live video and can’t change any of the camera settings. On the flip side, the administrators have the rights to make any changes. Figure 6-5. Users Setting • Modify/Remove - Click here to Modify or Remove an existing viewer. • Add - Click here to add a new viewer or administrator • Allow anonymous viewer login - Click here to allow anonymous viewer login without requiring user name and password, but only to allow them to view the live video.

  • Page 46: Network Settings

    Wireless If you have installed the Compro wireless adapter on your IP camera, you can set up the wireless connection in this page. To connect wirelessly, please check the [Use Wireless First] box to give priority to wireless connection when LAN network is also connected.

  • Page 47: Advanced

    IP address to a domain name. And instead of remembering a string of IP address, you can use the easier-to-remember domain name to access your camera over the Internet. Compro iDDNS service is recommended here for use. If you already have an account with DynDNS or no-ip, you can also input its domain name here for easier access to your IP camera.

  • Page 48: Upnp

    If your operating system supports Universal Plug and Play (UPnP™) and DHCP is in use on current network, this Compro IP camera will be automatically detected and added to My Network Places on your Windows. If you want to use the IGD (Internet Gateway Device) protocol on your IP camera, please check the [Enable IGD] box to enable it.
  • Page 49 Chapter 6: Configuration FTP server Here it provides the settings of the FTP server that can be used to store event snapshots taken by the camera when an event is triggered. To start saving snapshots to a FTP server, click on the text link to set up the FTP server.

  • Page 50: Trigger Setup

    Compro TN65/TN65W Network Camera go ahead to sign up to the "Clickatell Central (API)" service and follow Clickatell's online instructions to obtain an API ID. 3. Choose [Next] to save the setting. 4. Customize the SMS message content if wanted. Choose [Next]. 5. To receive a test message, click on [Send me a SMS message to the SMS Gateway]. Or choose [Finish] to save the configuration.

  • Page 51: Audio Detection

    Having made your settings, press [Save] button to save your settings. To play back the recordings stored on the SD card, go to [Setup], and click on [Recording History] located on the left menu. Note: • This Compro IP camera uses a First In First Out storage method. Once the SD card is full, the oldest files will automatically be overwritten.

  • Page 52: Recording History

    Compro TN65/TN65W Network Camera Recording History Recording History lets you manage the video clips that have been recorded by the camera. You will also see a playback menu as shown below. Figure 6-11. Recording history Figure 6-12. To play a video clip, first select a video clip on the list and press [Playback]. (File format: AVI)

  • Page 53: Chapter 7: Event Viewer

    Chapter 7: Event Viewer Chapter 7: Event Viewer Here it displays the history of past events successfully triggered by motion, or schedule (the available types of event trigger depend on camera support). Click on any type of event trigger to view its history. Figure 7-1.
  • Page 54 Compro TN65/TN65W Network Camera...

  • Page 55: Chapter 8: Maintenance

    Here you can check the system log of your network camera. Press [Clear Log] to clean up system log. Maintenance You can reboot your IP camera, change UI language, export/import user profile, reset to factory default settings, or update camera firmware (after you download the latest firmware from Compro’s website). Figure 8-1. Maintenance page Reboot Camera Press the [Reboot] button to reboot your camera system.

  • Page 56: Reset All Settings To Default

    Firmware Update You can download the latest firmware from Compro’s website (www.comprosecurity.com/en/supports.html). After downloading the firmware, please log in to the setup page of your IP camera and click [Maintenance] on the top menu and then look for firmware update section. Press the [Browse] button and locate the downloaded firmware file and press [Upgrade] button to update camera firmware.

  • Page 57: Chapter 9: Troubleshooting

    Chapter 9: Troubleshooting Chapter 9: Troubleshooting During the course of installation, you might encounter various issues in regard to the usage of the camera. The following section contains some troubleshooting procedures to help you solve the problems. Reset to Factory Default Settings If you forget your system password or if you feel your IP camera has been acting weird, you can follow the steps below to reset the camera to its default state in which it will be using the Ethernet port for network connection and obtaining IP address from the available local DHCP server.

  • Page 58: Trouble With The Activex Client

    When you launch the Internet Explorer and enter the camera’s IP address in the address field, you'll be asked for the user name and password combination (the default is admin/admin, case sensitive). After that, you will be prompted to install Compro ActiveX components required for accessing the camera. Note: Compro ActiveX components only support 32-bit Internet Explorer.
  • Page 59 Figure 9-5. Browser security setting If you’ve gone through all of the above steps but are still unable to obtain video/audio on the browser, please close all the browser windows and delete the "Compro Embedded" folder found under "(OS Drive):\ Program Files". (If you're using 64-bit windows, look for "(OS Drive):\Program Files (x86)".) And then open your web browser and log in to the IP camera again to reinstall the ActiveX client. Finally, if you encountered the error where the browser returns “213 file not found”, please restart your computer, which should help in this...

  • Page 60: Trouble With Remote Viewing On Browser

    Compro TN65/TN65W Network Camera Trouble with Remote Viewing on Browser You can view your camera video remotely over the Internet. If you have problem in remote viewing, refer to the section below for preliminary troubleshooting. 192.168.0.1 61.220.20.16 Static IP (LAN)
  • Page 61 Chapter 9: Troubleshooting Figure 9-8. Port forwarding Having taken the above steps, you should be able to log in to the IP camera from a remote location by entering the DDNS address or the static IP address in the location field of a web browser (depending on your configuration). For example, in this case, you should enter "http://61.220.20.16:80" into the location field of Internet Explorer to access the IP camera.

  • Page 62: Ddns Configuration

    Figure 9-9. DDNS setup in iWizard The iDDNS is a free DDNS service provided by Compro. If you are using dynamic IP, you may want to apply for DDNS (Dynamic Domain Name Server) service to create a hostname that links to the IP address on your home or office network.

  • Page 63: Symptoms, Causes And Solutions

    Chapter 9: Troubleshooting Symptoms, Causes and Solutions Listed below are some other frequently asked questions and their answers. Symptom Possible Cause / Solution The camera is not powered on. Make sure the camera has been powered on for over 1 minute and its LED status indicator is lit.
  • Page 64 The Compro ActiveX component is not installed. If you are viewing the camera video on Internet Explorer, make sure you have installed and enabled Compro ActiveX component. Open your Internet Explorer browser and go to [Tools] > [Manage Add-ons] and check that you’ve got the “ComproClientActivex”...
  • Page 65 When this happens, try waiting a few minutes for the new IP information to be updated onto DNS server and then retry connection, or try to decrease the TTL value. If it still doesn't work, refer to other possible causes and solutions, or contact Compro for technical support.
  • Page 66 Compro TN65/TN65W Network Camera Symptom Possible Cause / Solution Network connection error. The network connection test verifies if the camera has successfully connected to the LAN network. When the diagnosis result shows a red exclamation mark icon ( ) for network connection, it means the camera fails to connect to LAN network.
  • Page 67 The camera’s IP address is shown as “169.254.x.x” in iWizard. When Compro IP Camera fails to obtain an IP Address from a DHCP server (typically a network router, which has the ability to assign an IP address to IP camera automatically), the camera will generate an IP address itself so that it can be found on the network using Compro iWizard.
  • Page 68 Compro TN65/TN65W Network Camera Symptom Possible Cause / Solution Video bit rate is set too low. Blocky video is usually caused by non-correspondence of video resolution and bit rate. Video appears very Simply put, the video bit rate is too low. Please try to set the bit rate to a higher one or blocky set the video resolution to a lower one.

  • Page 69: Contacting Compro Technical Support

    Chapter 9: Troubleshooting Contacting Compro Technical Support Before you submit an email for support, please check the troubleshooting section in the user manual. You may fill out the form (http://comprousa.com/en/form.htm) or directly email to support@comprousa.com. Compro Technology, Inc. www.comprousa.com Tel. +886 2 2918 0169, Fax +886 2 2915 2389 3F, No.12, Alley 6, Lane 45, Pao Shin Road, Hsintien District, New Taipei City 231, Taiwan...
  • Page 70 Compro TN65/TN65W Network Camera 9-14...

  • Page 71: Chapter 10: Technical Specifications

    Chapter 10: Technical Specifications Chapter 10: Technical Specifications TN65/TN65W Technical Specifications Camera Image Sensor 1/4" progressive scan CMOS sensor • Focal length: 4.3 mm Lens • Max aperture ratio: F1.8 • Fixed iris Zoom 10x digital zoom Angle of View 48° horizontal Focusing Range 0.5 m ~ INF...
  • Page 72 Compro TN65/TN65W Network Camera MJPEG Mode View live image on mobile web browser 3GPP Mode View live video on 3G cell phone (3GPP Streaming) General Local Storage microSD/SDHC card slot (supports local storage of snapshots and video recordings) Operating 0 °C ~ 40 °C (32 °F ~ 104 °F)

  • Page 73: Chapter 11: Appendix

    Chapter 11: Appendix Chapter 11: Appendix Examples of Port Forwarding Setup on Routers The following are some examples of router configurations with reagrd to port forwarding / port mapping / virtual server on some popular router products. You can also log on to portforward.com for more port forwarding setup examples on other router products.

  • Page 74: D-Link Dir-655 Virtual Serve Setup

    Compro TN65/TN65W Network Camera D-Link DIR-655 Virtual Serve Setup 11-2 Examples of Port Forwarding Setup on Routers...

  • Page 75: Tp-Link Wr1043N Virtual Server Setup

    Chapter 11: Appendix TP-LINK wr1043n Virtual Server Setup Examples of Port Forwarding Setup on Routers 11-3...
  • Page 76 . c o m p r o s e c u r i t y . c o m Compro Technology Headquarters 4F, No.12, Alley 6, Lane 45, Pao Shin Road, Hsintien District, New Taipei City 231, Taiwan...

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