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Chapter 9: Troubleshooting
During the course of installation, you might encounter various issues in regard to the usage of the camera.
The following section contains some troubleshooting procedures to help you solve the problems.
Reset to Factory Default Settings
If you forget your system password or if you feel your IP camera has been acting weird, you can follow the
steps below to reset the camera to its default state in which it will be using the Ethernet port for network
connection and obtaining IP address from the available local DHCP server. To reset the camera:
1. Press and hold the reset button (located at the rear panel) for about 10 seconds; when successful, you
shall see the Status Indicator go off.
2. After about 20 more seconds, the Status Indicator comes on again. It means that the IP camera has been
successfully reset and restored to the factory default settings.
3. The camera will take 1 minute to reboot after it is reset successfully. Please wait patiently.
4. Start the iWizard again to scan for and re-configure the camera.
Reset Button
Figure 9-1. Reset button
Chapter 9: Troubleshooting
Reset to Factory Default Settings
9-1
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