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3. Inappropriate browser security setting: Please ensure that your security setting in Internet Explorer
allows the installation of ActiveX component by adding the IP address of the camera to the list of trusted
sites in Internet Explorer.
If you've gone through all of the above steps but are still unable to obtain video/audio on the browser,
please close all the browser windows and delete the "Compro Embedded" folder found under "(OS Drive):\
Program Files". (If you're using 64-bit windows, look for "(OS Drive):\Program Files (x86)".) And then open your
web browser and log in to the IP camera again to reinstall the ActiveX client. Finally, if you encountered the
error where the browser returns "213 file not found", please restart your computer, which should help in this
situation.
Figure 9-5. Browser security setting
Chapter 9: Troubleshooting
Trouble with the ActiveX Client
9-3
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