Locate A Problem Within The Card Production System - DataCard CD Series User Manual

Locate a Problem Within the Card Production
System
For typical components of the system, refer to "Card Printer System Overview"
on page 11. If any one of the following components does not work properly,
printing cards can be affected.
The XPS Card Printer Driver
•
Should you need to reinstall the driver to fix a problem, we recommend you
download the latest version of the driver from http://www.datacard.com.
Select Support & Drivers > Drivers & Downloads from the menu. Enter your
printer model in the Enter Product Name or Number area, and click Go.
Card production software
•
Card production software formats the types of data used to print cards. Make
sure that the card production software features you use work with your
printer.
If you do not use card production software, make sure that the software you
use supports the requirements for creating cards. If you use magnetic stripe
data, use an application that saves text as text and not as a graphic. (For
example, Microsoft Paint only saves graphic data, while Adobe Photoshop
saves both graphic and text data.) Fonts and escapes require that text be sent
from the application as text.
Printer plug‐in
•
Card production software might require a printer plug‐in, which takes the
data in the card production software and makes it available in the form the
driver can use.
Other components of the system
•
An ID or badge system usually includes a camera to take photos, and may
include other capture devices for biometric data. The proper use and
maintenance of these components is important to the quality of cards you
produce.
38 Troubleshooting