Warranty - Vermont Castings 0003380 Installation And Operating Instructions Manual

PRODUCT COVERED BY THIS WARRANTY
All Vermont Castings gas stoves, gas inserts, and gas fireplaces, and all Majestic brand gas fireplaces
equipped with an Insta-Flame Ceramic Burner, or standard steel tube burner.
BASIC WARRANTY
Vermont Castings Group (hereinafter referred to collectively as the
Company) warrants that your new Vermont Castings or Majestic Gas
Fireplace/Stove is free from manufacturing and material defects for a
period of one year from the date of purchase, subject to the following
conditions and limitations.
EXTENDED LIFETIME WARRANTY
The heat exchanger, where applicable, and combustion chamber of every
Vermont Castings or Majestic gas product is warranted for life against
through wall perforation. All appliances equipped with an Insta-Flame
Ceramic Burner have limited lifetime coverage on the ceramic burner
plaque. Warrantees are made to the original owner subject to proof
of purchase and the conditions and limitations listed on this Warranty
Document
COMPONENT WARRANTY
CAST IRON: All external and internal cast iron parts are warranted for a
period of three years.
Note: On porcelain enamel finished external parts and accessories The
Company offers no Warranty on chipping of enamel surfaces. Inspect
all product prior to accepting it for any damage to the enamel.
The salt air environment of coastal areas or a high humidity environment
can be corrosive to the porcelain enamel finish. These conditions can
cause rusting of the cast iron beneath the porcelain enamel finish, which
will cause the finish to flake off.
Dye lot variations with replacement parts and/or accessories can occur
and are not covered by warranty.
GLASS DOORS: Glass doors are covered for a period of one year. Glass
doors are not warranted for breakage due to misuse or accident. Glass doors
are not covered for discoloration or burned in stains due to environmental
issues, or improper cleaning and maintenance.
BRASS PLATED PARTS AND ACCESSORIES: Brass parts should be
cleaned with Lemon oil only. Brass cleaners cannot be used. Mortar mix
and masonry cleaners may corrode the brass finish. The Company will not
be responsible for, nor will it warrant any brass parts which are damaged
by external chemicals or down draft conditions.
GAS VALVES: Gas valves are covered for a period of one year
ELECTRONIC AND MECHANICAL COMPONENTS: Electronic and
mechanical components of the burner assembly are covered for one year.
All steel tube burners are warranted for one year.
ACCESSORIES: Unless otherwise noted all components and Vermont
Castings Group supplied accessories are covered for a period of one year.
CONDITIONS AND LIMITATIONS
• This new Vermont Castings or Majestic product must be installed or
serviced by a qualified installer, preferably NFI or WETT (Canada)
certified, as prescribed by the local jurisdiction. It must be installed and
operated at all times in accordance with the Installation and Operating
instructions furnished with the product. Any alteration, willful abuse,
accident, or misuse of the product shall nullify this warranty.
• This warranty is non-transferable, and is made to the original owner,
provided that the purchase was made through an authorized supplier
of the Company.
• The customer must pay for any Authorized Dealer in-home travel fees or
service charges for in-home repair work. It is the dealers option whether
the repair work will be done in the customer's home or in the dealer's
shop.
• If upon inspection, the damage is found to be the fault of the manufacturer,
repairs will be authorized at no charge to the customer parts and/or labor.
LIMITED LIFETIME WARRANTY
• Any part and/or component replaced under the provisions of this warranty
is covered for six months or the remainder of the original warranty,
whichever is longest.
• This warranty is limited to the repair of or replacement of part(s) found
to be defective in material or workmanship, provided that such part(s)
have been subjected to normal conditions of use and service, after said
defect is confirmed by the Company's inspection.
• The company may, at its discretion, fully discharge all obligations with
respect to this warranty by refunding the wholesale price of the defective
part(s)
• Any installation, labor, construction, transportation, or other related
costs/expenses arising from defective part(s), repair, replacement, or
otherwise of same, will not be covered by this warranty, nor shall the
Company assume responsibility for same. Further, the Company will not
be responsible for any incidental, indirect, or consequential damages
except as provided by law.
• SOME STATES DO NOT ALLOW FOR THE EXCLUSION OR
LIMITATIONS OF INCIDENTAL AND CONSEQUENTIAL DAMAGES
OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY
LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOUR
CIRCUMSTANCES. THIS WARRANTY GIVES YOU SPECIFIC RIGHTS
AND YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM STATE
TO STATE.
• All other warranties-expressed or implied- with respect to the product,
its components and accessories, or any obligations/liabilities on the part
of the Company are hereby expressly excluded.
• The Company neither assumes, nor authorizes any third party to assume
on its behalf, any other liabilities with respect to the sale of this Vermont
Castings or Majestic product
• The warranties as outlined within this document do not apply to chimney
components or other non Vermont Castings Group accessories used in
conjunction with the installation of this product..
• Damage to the unit while in transit is not covered by this warranty but
is subject to claim against the common carrier. Contact the dealer from
whom you purchased your fireplace/stove (do not operate the appliance
as this might negate the ability to process the claim with the carrier).
• The Company will not be responsible for:
a) Down drafts or spillage caused by environmental conditions such
as near-by trees, buildings, roof tops, hills, or mountains.
b) Inadequate ventilation or negative air pressure caused by mechanical
systems such as furnaces, fans, clothes dryers, etc.
• This warranty is void if:
a) The fireplace has been operated in atmospheres contaminated by
chlorine, fluorine, or other damaging chemicals.
b) The fireplace has been subjected to prolonged periods of dampness
or condensation
c) Any damages to the fireplace, combustion chamber, heat exchanger
or other components due to water, or weather damage, which is the
result of but not limited to, improper chimney/venting installation.
d) Any alteration, willful abuse, accident, or misuse of the product has
occurred.
IF WARRANTY SERVICE IS NEEDED...
1) Contact your supplier. Make sure you have your warranty,
your sales receipt, and the model/serial number of your
Vermont Castings Group product.
2) DO NOT ATTEMPT TO DO ANY SERVICE WORK
YOURSELF.