Samsung MultiXpress M537x series Service Manual page 276

4. Troubleshooting
► Error Code
H2-5080 ~ 5085
► Error message
Paper Jam in front of mailbox. Remove paper: #H2-508x
Paper Jam inside of mailbox. Remove paper: #H2-508x
Paper Jam at mailbox bin 1. Remove paper: #H2-508x
► Symptom
Jam in mailbox has occurred.
► Troubleshooting method
Check if there is any paper on the mail box. Remove it if there is.
If the error still occurs, check the followings.
1) Check if the photo sensor connector is connected correctly. Reconnect it.
2) Check the sensor connection on mailbox main board. Reconnect it.
3) Check if the feed actuator is assembled correctly. If it is deformed or broken, replace it.
4) Check the feed and separation(diverter) motor. If there is any defective motor, replace it.
► Error Code
H2-5086 / 5087 / 5112 / 5113
► Error message
Mainbox Failure: #H2-5xxx. Check mailbox
► Symptom
Diverter motor is defective.
► Troubleshooting method
1) Remove the mailbox rear cover.
2) Check the connection between diverter motor and mailbox main board. Reconnect the harness.
3) If the connection is OK, replace the diverter motor.
4) If the problem persists, replace the mailbox main board.
► Error Code
H2-5088
► Error message
Mailbox door is open. Close it
► Symptom
Mailbox door is opened.
► Troubleshooting method
1) Open and close the mailbox door.
2) Check the connection between door open sensor and mailbox main board. Reconnect the harness.
3) If the harness is defective, replace it.
4) If the connection is OK, replace the door open sensor.
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