Samsung SL-M2875FD User Manual

Samsung SL-M2875FD User Manual

Xpress m287x series; xpress m267x series
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User's Guide
User's Guide
BASIC
BASIC
This guide provides information concerning installation, basic operation and
troubleshooting on windows.
ADVANCED
This guide provides information about installation, advanced configuration, operation and
troubleshooting on various OS environments.
Some features may not be available depending on models or countries.

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Summary of Contents for Samsung SL-M2875FD

  • Page 1 User’s Guide User’s Guide BASIC BASIC This guide provides information concerning installation, basic operation and troubleshooting on windows. ADVANCED This guide provides information about installation, advanced configuration, operation and troubleshooting on various OS environments. Some features may not be available depending on models or countries.
  • Page 2: Table Of Contents

    BASIC 1. Introduction 3. Maintenance Key benefits Ordering supplies and accessories Features by models Available supplies Useful to know Available maintenance parts About this user’s guide Storing the toner cartridge Safety information Redistributing toner Machine overview Replacing the toner cartridge Control panel overview Replacing the imaging unit Turning on the machine...
  • Page 3 BASIC 5. Appendix Specifications Regulatory information Copyright...
  • Page 4: Introduction

    1. Introduction This chapter provides information you need to know before using the machine. • Key benefits • Features by models • Useful to know • About this user’s guide • Safety information • Machine overview • Control panel overview •...
  • Page 5: Key Benefits

    Key benefits Environmentally friendly Fast high resolution printing • To save toner and paper, this machine supports Eco feature. • You can print with a resolution of up to 4,800 x 600 dpi effective (600 x 600 x 3 bit) output. •...
  • Page 6 Key benefits • Samsung Easy Printer Manager and Printing Status is a program that • Print posters: The text and pictures of each page of your document are monitors and informs you of the machine’s status and allows you to magnified and printed across the multiple sheets of paper and can then be customize the machine’s settings (see "Using Samsung Printer Status"...
  • Page 7: Features By Models

    Features by models Some features and optional goods may not be available depending on model or country. Operating System Operating System M267x series M287x series ● ● Windows ● ● ● ● Linux ● Unix (●: Included, Blank: Not available) Software You can install the printer driver and software when you insert the software CD into your CD-ROM drive.
  • Page 8 ● ● Device settings ● ● Samsung Printer Status ● ● Samsung AnyWeb Print ● ● Samsung Easy Document Creator ● ● Easy Capture Manager ● ● SyncThru™ Web Service (M267xN/M267xFN/M267xHN only) ● ● SyncThru Admin Web Service (M267xN/M267xFN/M267xHN only) ●...
  • Page 9 Depending on the operating system you use, the installed printer driver may differ. b. Download the software from the Samsung website and install it: (http://www.samsung.com > find your product > Support or Download). Before installing, check whether your computer’s OS support the software.
  • Page 10 Features by models Variety feature Features M267x series M287x series ● ● Hi-Speed USB 2.0 ● ● Network Interface Ethernet 10/100 Base TX wired LAN (M267xN/M267xFN/M267xHN only) ● Network Interface 802.11b/g/n wireless LAN (M287xFW only) ● ● Google Cloud Print™ (M267xN/M267xFN/M267xHN only) ●...
  • Page 11 ● Adjust background a. Depending on your country, wireless LAN card may not be available. For some countries, only 802.11 b/g can be applied. Contact your local Samsung dealer or the retailer where you bought your machine. b. Available for Windows OS only.
  • Page 12: Useful To Know

    Where can I purchase accessories or supplies? •The toner level might be low or uneven. Shake the toner cartridge. •Inquire at a Samsung distributor or your retailer. •Try a different print resolution setting. •Visit www.samsung.com/supplies. Select your country/region to •Replace the toner cartridge.
  • Page 13: About This User's Guide

    About this user’s guide This user's guide provides information for your basic understanding of the General icons machine as well as detailed steps to explain machine usage. • Read the safety information before using the machine. • If you have a problem using the machine, refer to the troubleshooting Icon Text Description...
  • Page 14: Safety Information

    Safety information These warnings and precautions are included to prevent injury to you and Operating environment others, and to prevent any potential damage to your machine. Be sure to read and understand all of these instructions before using the machine. After reading this section, keep it in a safe place for future reference.
  • Page 15 Safety information Caution Operating method During an electrical storm or for a period of non-operation, Caution remove the power plug from the electrical outlet. This could result in electric shock or fire. Be careful, the paper output area is hot. Do not forcefully pull the paper out during printing.
  • Page 16 Safety information Do not block or push objects into the ventilation opening. Caution This could result in elevated component temperatures which can cause damage or fire. Before moving the machine, turn the power off and disconnect all Use of controls or adjustments or performance of procedures other cords.
  • Page 17 Safety information Make sure you plug the power cord into a grounded electrical Maintenance / Checking outlet. Otherwise, this could result in electric shock or fire. Use the power cord supplied with your machine for safe Caution operation. If you are using a cord which is longer than 2 meters (6 feet) with a 110V machine, then the gauge should be 16 AWG or larger.
  • Page 18 Repair by non-certified technicians could result in When toner gets on your clothing, do not use hot water to wash fire or electric shock. • The machine should only be repaired by a Samsung service technician. Hot water sets toner into fabric. Use cold water.
  • Page 19: Machine Overview

    Machine overview Accessories Power cord Quick installation guide Software CD Handset Misc. accessories a. The software CD contains the print drivers and software applications. b. Handset model only (see "Variety feature" on page 9) c. Miscellaneous accessories included with your machine may vary by country of purchase and specific model. 1.
  • Page 20 Machine overview Front view • This illustration may differ from your machine depending on your model. • Some features and optional goods may not be available depending on model or country (see "Features by models" on page 6). Document feeder cover Paper level indicator Paper width guide on a manual feeder Document feeder input tray...
  • Page 21 Machine overview Rear view • This illustration may differ from your machine depending on your model. • Some features and optional goods may not be available depending on model or country (see "Features by models" on page 6). Power receptacle USB port Network port Extension telephone socket (EXT)
  • Page 22: Control Panel Overview

    Control panel overview Left/Right Arrows Scrolls through the options available in the selected This control panel may differ from your machine depending on its model. menu and increases or decreases values. There are various types of control panels. Menu Opens Menu mode and scrolls through the available menus (see "Accessing the menu"...
  • Page 23 Control panel overview Left/Right Arrows Scrolls through the options available in the selected M267xF/M267xFN/M287xFD/M267xFH/M287xFW/ menu and increases or decreases values. M267xHN/M287xHN Menu Opens Menu mode and scrolls through the available menus. 10 11 Confirms the selection on the screen. Dials a number or enters alphanumeric characters. Numeric keypad 10 Address Allows you to store frequently used fax numbers or...
  • Page 24 Samsung Easy Printer Manager program is installed. If you are a Mac OS user, you need to enable Screen Print Settings from the Samsung Easy Printer Manager to use the Print Screen feature. Reduce/Enlarge You can reduce or enlarge the size of a copied image from 25% to 400% when you copy original documents from the scanner glass.
  • Page 25: Turning On The Machine

    Turning on the machine Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Machine overview" on page 18). Connect the machine to the electricity supply first. Turn the switch on if the machine has a power switch. For M267xN and M287xND, also press the (Power/Wakeup) button to turn the machine on.
  • Page 26: Installing The Driver Locally

    Installing the driver locally A locally connected machine is a machine directly attached to your computer using the cable. If your machine is attached to a network, skip the following steps below and go on to installing a network connected machine’s driver (see "Installing driver over the network"...
  • Page 27 Installing the driver locally Collection Program (optional). Then, click Next. Windows Make sure that the machine is connected to your computer and powered on. Insert the supplied software CD into your CD-ROM drive. If the installation window does not appear, click Start > All programs > Accessories >...
  • Page 28 Samsung website, www.samsung.com >find your product > Support or downloads. • If you want to install Samsung’s printer management tools, you need to install them using the supplied software CD. Make sure that your computer is connected to the Internet and powered Make sure that the machine is powered on.
  • Page 29: Reinstalling The Driver

    Follow the instructions in the window. Follow the instructions in the installation window. • If you cannot find a Samsung Printer Software tile, unintstall from the desktop screen mode. • If you want to uninstall Samsung’s printer management tools, from the Start screen, right-click the app >...
  • Page 30: Menu Overview And Basic Setup

    2. Menu Overview and Basic Setup This chapter provides information about the overall menu structure and the basic setup options. • Menu overview • Machine’s basic settings • Media and tray • Basic printing • Basic copying • Basic scanning •...
  • Page 31: Menu Overview

    Menu overview The control panel provides access to various menus to set up the machine or use Press (Stop/Clear) to return to the ready mode. the machine’s functions. • An asterisk (*) appears next to the currently selected menu. • Some menus may not appear on the display depending on options or models.
  • Page 32 Menu overview Fax Setup (see "Sending setup" on page Copy Feature (see "Copy feature" on page 67) Fax Feature (see "Fax Feature" on page 70) 71, "Receiving setup" on page 72) Darkness Rcv. Forward Sending DRPD Original Size Photo Light+5- Light+1 Forward to Fax Redial Times Ring to Answer...
  • Page 33 Menu overview Copy Setup System Setup Print Setup (see "Copy Setup" on page 69) (see "System setup" on page 73) (see "Print menu" on page 65) Change Default Machine Setup Usage Counter Orientation Toner Save Original Size Eco Settings Portrait Machine ID Fax Received Copies...
  • Page 34 Menu overview Network TCP/IP (IPv4) Wireless DHCP Wi-Fi ON/OFF BOOTP Wi-Fi Direct Static WPS Setting WLAN Setting TCP/IP (IPv6) WLAN Default IPv6 Activate WLAN Signal DHCPv6 Config Protocol Mgr. Ethernet Speed Net. Activate Automatic Http Activate 10Mbps Half WINS 10Mbps Full SNMP V1/V2 100Mbps Half UPnP(SSDP)
  • Page 35: Machine's Basic Settings

    Samsung Easy Printer Manager program. "Keypad letters and numbers" on page 82). • Month = 01 to 12 • For Windows and Mac users, you set from Samsung Easy Printer • Day = 01 to 31 Manager > (Switch to advanced mode) > Device Settings, see •...
  • Page 36 Machine’s basic settings Press (Stop/Clear) button to return to ready mode. Refer to below links to set other settings useful for using the machine. • See "Entering various characters" on page 82. • See "Keypad letters and numbers" on page 82. •...
  • Page 37: Media And Tray

    This chapter provides information on how to load print media into your machine. • Using print media that does not meet these specifications may cause problems or require repairs. Such repairs are not covered by Samsung’s Tray extension guide warranty or service agreements.
  • Page 38 Media and tray Paper type available for duplex printing Duplex printing might not be available for some models (see "Features by models" on page 6). Depending on the power voltage your machine uses, available paper types for duplex printing differs. Refer to the below table. Power voltage Available paper 110V...
  • Page 39 Media and tray Loading paper in the tray When printing using the tray, do not load paper on the manual feeder, it may cause a paper jam. 2. Menu Overview and Basic Setup...
  • Page 40 Media and tray Loading in manual feeder The manual feeder can hold special sizes and types of print material, such as postcards, note cards, and envelopes (see "Print media specifications" on page 115). Tips on using the manual feeder • Load only one type, size and weight of print media at time in the manual feeder. •...
  • Page 41 Media and tray 2. Menu Overview and Basic Setup...
  • Page 42 The paper setting in the machine and driver should match to print without a opened during printing. paper mismatch error. To change the paper setting set in the machine, from the Samsung Easy Printer (Switch to advanced mode) > Device Settings. Manager select...
  • Page 43 Media and tray To print an envelope, place it as shown in the following figure. Types Tray Manual feeder ● ● Thin ● ● Bond ● Color ● ● CardStock ● Labels ● Transparency ● Envelope ● Thick Envelope ● Preprinted ●...
  • Page 44 Media and tray • Do not use envelopes with clasps, snaps, windows, coated lining, self- Transparency adhesive seals, or other synthetic materials. To avoid damaging the machine, use only transparencies designed for use in • Do not use damaged or poorly made envelopes. laser printers.
  • Page 45 Media and tray • Do not use transparencies that separate from the backing sheet. Labels • To prevent transparencies from sticking to each other, do not let the printed To avoid damaging the machine, use only labels designed for use in laser sheets stack up as they are being printed out.
  • Page 46 Media and tray Condition: Do not use labels with wrinkles, bubbles, or other Card stock/ Custom-sized paper indications of separation. • Make sure that there is no exposed adhesive material between labels. Exposed areas can cause labels to peel off during printing, which can cause paper jams.
  • Page 47: Preprinted Paper

    The paper setting in the machine and driver should match to print without a paper mismatch error. To change the paper setting set in the machine, from the Samsung Easy Printer (Switch to advanced mode) > Device Settings. Manager select...
  • Page 48 Media and tray • If you want to use special-sized paper such as billing paper, select the Preparing originals Paper tab > Size > Edit... and set Custom Paper Size Settings in the Printing Preferences (see "Opening printing preferences" on page 53). •...
  • Page 49: On The Scanner Glass

    Media and tray Place the original face down on the scanner glass. Align it with the Loading originals registration guide at the top left corner of the glass. You can use the scanner glass or the document feeder to load an original for copying, scanning, and sending a fax.
  • Page 50: In The Document Feeder

    Media and tray Load the original face up into the document feeder input tray. Make sure • Be careful not to break the scanner glass. You may get hurt. that the bottom of the original stack matches the paper size marked on the document input tray.
  • Page 51 Media and tray Adjust the document feeder width guides to the paper size. • Dust on the document feeder glass may cause black lines on the printout. Always keep the glass clean (see "Cleaning the machine" on page 83). • To print on both sides of the paper using the ADF, from the control panel press (Copy) >...
  • Page 52: Basic Printing

    Basic printing Select your machine from the Select Printer list. • For special printing features, refer to the Advanced Guide (see "Using advanced print features" on page 88). • Depending on models or options, some menus may not be supported (see "Features by models"...
  • Page 53 Basic printing Canceling a print job If the print job is waiting in the print queue or print spooler, cancel the job as follows: • You can access this window by simply double-clicking the machine icon ) in the Windows task bar. •...
  • Page 54: Using A Favorite Setting

    Using a favorite setting The Favorites option, which is visible on each preferences tab except for the Samsung tab, allows you to save the current preferences for future use. To save a Favorites item, follow these steps: 2. Menu Overview and Basic Setup...
  • Page 55: Setting Eco Mode On The Control Panel

    Basic printing Change the settings as needed on each tab. Eco printing Enter a name for the item in the Favorites input box. The Eco function reduces toner consumption and paper usage. The Eco function allows you to save print resources and lead you to eco-friendly printing. If you press the Eco button from the control panel, Eco mode is enabled.
  • Page 56 Result Simulator shows the results of reduced emission of carbon dioxide, used •Change Template: Follow the settings from Syncthru™ Web Service or Samsung Easy Printer Manager. Before you select this item, you electricity, and the amount of saved paper in accordance with the settings you selected.
  • Page 57 Basic printing • The actual saved or reduced amount may differ depending on the operating system used, computing performance, application software, connection method, media, media size, job complexity, etc. 2. Menu Overview and Basic Setup...
  • Page 58: Basic Copying

    Basic copying • For special printing features, refer to the Advanced Guide (see "Copy Basic copy menu" on page 67). • Accessing menus may differ from model to model (see "Accessing the Select (copy) > (Menu) > Copy Feature on the control panel. menu"...
  • Page 59 Basic copying Select (copy) > (Menu) > Copy Feature > Darkness on the control panel. ( Stop/ If you need to cancel the copying job during the operation, press Or select Darkness button on the control panel. Clear ) and the copying will stop. Select the option you want and press OK.
  • Page 60: Reduced Or Enlarged Copy

    Basic copying Press (Stop/Clear) to return to ready mode. If texts in the printout is blurry, select Text to get the clear texts. To scale the copy by directly entering the scale rate •Photo: Use when the originals are photographs. Select (copy) >...
  • Page 61 Basic copying Press Start. • The original must be placed on the scanner glass to use this feature. Your machine begins scanning the front side and shows Place Back Side • If the machine set to Eco mode, this feature is not available. and Press [Start].
  • Page 62 Basic copying • If you do not press the (Start) button, only the front side will be copied. • If the original is larger than the printable area, some portions may not be printed. 2. Menu Overview and Basic Setup...
  • Page 63: Basic Scanning

    If you see Not Available message, check the port connection, or select features" on page 101). Enable Scan from Device Panel in Samsung Easy Printer Manager > • Depending on models or options, some menus may not be supported Switch to advanced mode > Scan to PC Settings.
  • Page 64: Basic Faxing

    Basic faxing • For special faxing features, refer to the Advanced Guide (See "Fax Preparing to fax features" on page 109). • Accessing menus may differ from model to model (see "Accessing the Before you send or receive a fax, you need to connect the supplied line cord to menu"...
  • Page 65: Sending A Fax To Multiple Destinations

    (Start) on the control panel when you hear a high-pitched fax signal from the remote fax machine. • If you want to send a fax directly from your computer, use Samsung Network PC Fax (see "Sending a fax in the computer" on page 110).
  • Page 66 Basic faxing Enter the number of the first receiving fax machine and press OK. Adjusting the document settings You can press speed dial numbers or select a group dial number using (Address book) button. Before starting a fax, change the following settings according to your original’s status to get the best quality.
  • Page 67 Basic faxing •Super Fine: Originals containing extremely fine detail. Super Fine The darkness setting is applied to the current fax job. To change the default mode is enabled only if the machine with which you are setting (see "Fax menu" on page 70). communicating also supports the Super Fine resolution.
  • Page 68: Maintenance

    3. Maintenance This chapter provides information about purchasing supplies, accessories and maintenance parts available for your machine. • Ordering supplies and accessories • Available supplies • Available maintenance parts • Storing the toner cartridge • Redistributing toner • Replacing the toner cartridge •...
  • Page 69: Ordering Supplies And Accessories

    Available accessories may differ from country to country. Contact your sales representatives to obtain the list of available supplies, and maintenance parts. To order Samsung-authorized supplies, accessories, and maintenance parts, contact your local Samsung dealer or the retailer where you purchased your machine.
  • Page 70: Available Supplies

    Available supplies When supplies reach the end of their life spans, you can order the following s of supplies for your machine: Type Model Part name Average yield M2670/M2870 series Approx. 3,000 pages MLT-D115L M2675/M2676/M2875/M2876 Approx. 1,200 pages Toner cartridge MLT-D116S series Approx.
  • Page 71: Available Maintenance Parts

    Available maintenance parts To purchase maintenance parts, contact the source where you bought the machine. Replacing maintenance parts can be performed only by an authorized service provider, dealer, or the retailer where you bought the machine. The warranty does not cover the replacement of any maintenance parts once it has reached its “Average yield”.
  • Page 72: Storing The Toner Cartridge

    • Store the cartridge inside the protective bag from the original package. Samsung Electronics does not recommend or approve the use of non-Samsung • Store lying flat (not standing on end) with the same side facing up as if it brand toner cartridges in your printer including generic, store brand, refilled, or were installed in the machine.
  • Page 73 Storing the toner cartridge Estimated cartridge life Estimated cartridge life (the life of the toner cartridge yield) depends on the amount of toner that print jobs require. The actual print yield may vary depending on the print density of the pages you print on, operating environment, percentage of image area, printing interval, media type and/or media size.
  • Page 74: Redistributing Toner

    Redistributing toner When the toner cartridge is near the end of its life: • White streaks or light printing occurs and/or density variation side to side. • The Status LED blinks red. If this happens, you can temporarily improve print quality by redistributing the remaining toner in the cartridge. In some cases, white streaks or light printing will still occur even after you have redistributed the toner.
  • Page 75 Redistributing toner M2670/M2870 series 3. Maintenance...
  • Page 76 Redistributing toner M2675/M2676/M2875/M2876 series 3. Maintenance...
  • Page 77: Replacing The Toner Cartridge

    Replacing the toner cartridge • Shake the toner cartridge thoroughly, it will increase the initial print quality. • Illustrations on this user’s guide may differ from your machine depending on its options or models. Check your machine type (see "Front view" on page 19). •...
  • Page 78 Replacing the toner cartridge M2670/M2870 series When a toner cartridge has reached the end of life, the machine will stop printing. 3. Maintenance...
  • Page 79 Replacing the toner cartridge M2675/M2676/M2875/M2876 series When a toner cartridge has reached the end of life, the machine will stop printing. 3. Maintenance...
  • Page 80: Replacing The Imaging Unit

    Replacing the imaging unit When a imaging unit has reached the end of life, the machine will stop printing. • To prevent damage to the toner cartridge, do not expose it to light for more than a few minutes. Cover it with a piece of paper, if necessary. •...
  • Page 81 Replacing the imaging unit M2675/M2676/M2875/M2876 series 3. Maintenance...
  • Page 82: Monitoring The Supplies Life

    Monitoring the supplies life If you experience frequent paper jams or printing problems, check the number of pages the machine has printed or scanned. Replace the corresponding parts, if necessary. It may be necessary to press OK to navigate to lower-level menus for some models. Select (Menu) >...
  • Page 83: Setting The Toner Low Alert

    • You can set the machine’s settings by using the Device Settings in Samsung Easy Printer Manager program. -For Windows and Mac users, you set from Samsung Easy Printer Manager > (Switch to advanced mode) > Device Settings. Select (Menu) > System Setup > Maintenance > TonerLowAlert on the control panel.
  • Page 84: Cleaning The Machine

    Cleaning the machine If printing quality problems occur or if you use your machine in a dusty environment, you need to clean your machine regularly to keep it in the best printing condition and use your machine longer. • Cleaning the cabinet of the machine with cleaning materials containing large amounts of alcohol, solvents, or other strong substances can discolor or distort the cabinet.
  • Page 85 Cleaning the machine Cleaning the inside During the printing process, paper, toner, and dust particles can accumulate inside the machine. This buildup can cause print quality problems, such as toner specks or something. Cleaning the inside of the machine clears and reduces these problems. •...
  • Page 86 Cleaning the machine 3. Maintenance...
  • Page 87 Cleaning the machine Cleaning the pickup roller • Before opening the front cover, close the output support first. • Turn the machine off and unplug the power cord. Wait for the machine to cool down. If your machine has a power switch, turn the power switch before cleaning the machine.
  • Page 88 Cleaning the machine 3. Maintenance...
  • Page 89 Cleaning the machine Cleaning the scan unit Keeping the scan unit clean helps ensure the best possible copies. We suggest that you clean the scan unit at the start of each day and during the day as needed. • Turn the machine off and unplug the power cord. Wait for the machine to cool down. If your machine has a power switch, turn the power switch off before cleaning the machine.
  • Page 90 Cleaning the machine Scanner lid Scanner glass Document feeder glass White bar Wipe the underside of the scanner lid and white sheet until it is clean and dry. Close the scanner lid. 3. Maintenance...
  • Page 91: Tips For Moving & Storing Your Machine

    Tips for moving & storing your machine • When moving the machine, do not tilt or turn it upside down. Otherwise, the inside of the machine may be contaminated by toner, which can cause damage to the machine or reduce print quality. •...
  • Page 92: Troubleshooting

    4. Troubleshooting This chapter gives helpful information for what to do if you encounter an error. • Tips for avoiding paper jams • Clearing original document jams • Clearing paper jams • Understanding the status LED • Understanding display messages This chapter gives helpful information for what to do if you encounter an error.
  • Page 93 Tips for avoiding paper jams By selecting the correct medias, most paper jams can be avoided. To avoid paper jams, refer to the following guidelines: • Ensure that the adjustable guides are positioned correctly (see "Tray overview" on page 36). •...
  • Page 94: Clearing Original Document Jams

    Clearing original document jams When an original document jams in the document feeder, a warning message appears on the display. To avoid tearing the document, remove the jammed document slowly and carefully. To prevent document jams, use the scanner glass for thick, thin or mixed paper- originals. Original paper jam in front of scanner 4.
  • Page 95 Clearing original document jams Original paper jam inside of scanner 4. Troubleshooting...
  • Page 96 Clearing original document jams Original paper jam in exit area of scanner Remove any remaining pages from the document feeder. Gently remove the jammed paper from the document feeder. 4. Troubleshooting...
  • Page 97: Clearing Paper Jams

    Clearing paper jams To avoid tearing the paper, pull the jammed paper out slowly and gently. In tray 4. Troubleshooting...
  • Page 98 Clearing paper jams In the manual tray 4. Troubleshooting...
  • Page 99 Clearing paper jams Inside the machine The fuser area is hot. Take care when removing paper from the machine. 4. Troubleshooting...
  • Page 100 Clearing paper jams M2670/M2870 series 4. Troubleshooting...
  • Page 101 Clearing paper jams M2675/M2676/M2875/M2876 series 4. Troubleshooting...
  • Page 102 Clearing paper jams In the exit area 4. Troubleshooting...
  • Page 103 Clearing paper jams In the duplex unit area 4. Troubleshooting...
  • Page 104 Clearing paper jams If you do not see the paper in this area, stop and go to next step: 4. Troubleshooting...
  • Page 105: Understanding The Status Led

    Understanding the status LED The color of the LED indicates the machine's current status. • Some LEDs may not be available depending on model or country. • To resolve the error, look at the error message and its instructions from the troubleshooting part. •...
  • Page 106 Understanding the status LED Status Description Status • The machine is off-line. • The machine is in a power save mode. Green Blinking When the backlight blinks, the machine is receiving or printing data. The machine is on-line and can be used. Orange A paper jam has occurred (see "Clearing original document jams"...
  • Page 107 When the imaging unit has reached its end of life, the machine will stop printing. In this case, you can choose to stop or continue printing from the SyncThru™Web Service ( Settings > Machine Settings > System > Setup > Supplies Manangement> Imaging Unit Stop) or Samsung Easy Printer Manager (Device Settings > System > Supplies Management > Imaging Unit Stop).
  • Page 108: Understanding Display Messages

    Manual Feeder Printing Status program window (see "Using Samsung Printer Status" on 97). page 130). • If a message is not in the table, reboot the power and try the printing job •...
  • Page 109 A toner cartridge is not installed. Install a toner cartridge. • Not Compatible The toner cartridge you have installed is not for your machine. Install a Samsung-genuine toner cartridge, designed for your machine. Toner cartridge • Prepare Small amount of toner is left in the indicated cartridge. The Prepare a new cartridge for a replacement.
  • Page 110 (see "Replacing the toner cartridge" on page 76). Samsung does not recommend using a non-genuine Samsung toner cartridge such as refilled or remanufactured. Samsung cannot guarantee a non-genuine Samsung toner cartridge's quality. Service or repair required as a result of using non-genuine Samsung toner cartridges will not be covered under the machine warranty.
  • Page 111 • Install Imaging unit is not Install an imaging unit. installed. Imaging Unit • Invalid The imaging unit you Install a Samsung- have installed is not for genuine imaging unit, Imaging Unit your machine. designed for your machine. • Prepare New...
  • Page 112 Understanding display messages Tray-related messages Misc. messages Message Meaning Suggested solutions Message Meaning Suggested solutions • Output bin full The output tray is full. Remove papers from the • Door of scanner is The document feeder Close the cover until it open output tray, the printer cover is not securely...
  • Page 113 5. Appendix This chapter provides product specifications and information concerning applicable regulations. • Specifications • Regulatory information • Copyright...
  • Page 114: Specifications

    Specifications General specifications The specification values listed below are subject to change without notice. See www.samsung.com for possible changes in information. Items Description Width x Length x Height 401 x 362 x 367 mm (15.8 x 14.2 x 14.4inches) Dimension Machine with consumables •...
  • Page 115 Specifications Items Description Humidity Operation 20 to 80% RH Storage (packed) 10 to 90% RH 110 volt models AC 110 - 127 V Power rating 220 volt models AC 220 - 240 V Power consumption Average operating mode Less than 400 W Ready mode Less than 50 W •...
  • Page 116 Specifications Print media specifications Print media weight/Capacity Type Size Dimensions Tray Manual feeder Letter 216 x 279 mm (8.5 x 11 inches) 60 to 163 g/m (16 to 43 lbs bond) 60 to 220 g/m (16 to 59 lbs bond) Legal 216 x 356 mm (8.5 x 14 inches) •...
  • Page 117 Specifications Print media weight/Capacity Type Size Dimensions Tray Manual feeder Envelope 98 x 191 mm (3.87 x 7.5 inches) Not available in tray 60 to 220 g/m (16 to 59 lbs bond) Monarch Envelope No. 10 105 x 241 mm (4.12 x 9.5 inches) Envelope Envelope DL 110 x 220 mm (4.33 x 8.66 inches)
  • Page 118 Specifications Print media weight/Capacity Type Size Dimensions Tray Manual feeder Letter, Legal, US Refer to the Plain paper section 121 to 163 g/m (32 to 43 lbs bond) 121 to 163 g/m (32 to 43 lbs Folio, A4, JIS B5, bond) ISO B5, Executive, Card stock...
  • Page 119 Specifications System requirements Microsoft® Windows® Requirement (recommended) Operating system free HDD space Windows® XP Intel® Pentium® III 933 MHz (Pentium IV 1 GHz) 128 MB (256 MB) 1.5 GB Windows Server® 2003 Intel® Pentium® III 933 MHz (Pentium IV 1 GHz) 128 MB (512 MB) 1.25 GB to 2 GB Windows Server®...
  • Page 120 Specifications • Internet Explorer 6.0 or higher is the minimum requirement for all Windows operating systems. • Users who have administrator rights can install the software. • Windows Terminal Services is compatible with your machine. Requirements (Recommended) Operating system Free HDD space Mac OS X 10.5 •...
  • Page 121 Specifications Linux Items Requirements Operating system ® RedHat Enterprise Linux WS 4, 5, 6 (32/ 64 bit) Fedora 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15 (32/ 64 bit) ® OpenSuSE 10.2, 10.3, 11.0, 11.1, 11.2, 11.3, 11.4 (32/ 64 bit) Mandriva 2007, 2008, 2009, 2009.1, 2010 (32/64 bit) Ubuntu 6.06, 6.10, 7.04, 7.10, 8.04, 8.10, 9.04, 9.10, 10.04, 10.10, 11.04 (32/ 64 bit) SuSE Linux Enterprise Desktop 10, 11 (32/ 64 bit)
  • Page 122 Specifications Items Requirements Free HDD space Up to 100 MB Network environment Network and wireless models only (see "Features by models" on page 6). You need to set up the network protocols on the machine to use it as your network machine. The following table shows the network environments supported by the machine.
  • Page 123 Specifications Items Specifications Network protocols • TCP/IPv4 • DHCP, BOOTP • DNS, WINS, Bonjour, SLP, UPnP • Standard TCP/IP Printing (RAW), LPR, IPP, WSD • SNMPv 1/2/3, HTTP, IPSec • TCP/IPv6 (DHCP, DNS, RAW, LPR, SNMPv 1/2/3, HTTP, IPSec) Wireless security •...
  • Page 124: Regulatory Information

    Regulatory information This machine is designed for a normal work environment and certified with When using this product, these basic safety precautions should always be several regulatory statements. followed to reduce risk of fire, electric shock, and injury to persons: Laser safety statement The printer is certified in the U.S.
  • Page 125 Regulatory information Power saver China only This printer contains advanced energy conservation technology that reduces power consumption when it is not in active use. When the printer does not receive data for an extended period of time, power consumption is automatically lowered. ENERGY STAR and the ENERGY STAR mark are registered U.S.
  • Page 126 Correct disposal of this product (Waste electrical & electronic equipment) Dispose unwanted electronics through an approved recycler. To find the nearest recycling location, go to our website: www.samsung.com/recyclingdirect Or call, (877) 278 - 0799 (Applicable in countries with separate collection...
  • Page 127 Regulatory information State of California Proposition 65 Warning (USA Radio frequency emissions only) FCC information to the user This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: • This device may not cause harmful interference, and •...
  • Page 128 Regulatory information • Consult the dealer or experienced radio TV technician for help. United States of America Change or modifications not expressly approved by the manufacturer responsible for compliance could void the user's authority to operate the Federal Communications Commission (FCC) equipment.
  • Page 129 Regulatory information Wireless devices are not user serviceable. Do not modify them in any way. Germany only Modification to a wireless device will void the authorization to use it. Contact manufacturer for service. FCC Statement for Wireless LAN use: Turkey only While installing and operating this transmitter and antenna combination the radio frequency exposure limit of 1m W/cm2 may be exceeded at distances close to the antenna installed.
  • Page 130 Regulatory information The Ringer Equivalence Number (REN) is an indication of the maximum number The Telephone Company may make changes in its communications facilities, of devices allowed to be connected to a telephone interface. The termination of equipment operations or procedures where such action is reasonably required an interface may consist of any combination of devices subject only to the in the operation of its business and is not inconsistent with the rules and requirement that the sum of the RENs of all the devices not exceed five.
  • Page 131 Regulatory information The equipment complies with Part 68 of the FCC rules and the requirements • If your area experiences a high incidence of lightning or power surges, we recommend that you install surge protectors for both the power and the adopted by the ACTA.
  • Page 132 The declaration of conformity may be consulted at the following: www.samsung.com, go to Support > Download center and enter You must connect the green and yellow wire to the pin marked by the letter “E” your printer (MFP) name to browse the EuDoC.
  • Page 133 PSTNs and compatible PBXs of the European Commission through the R&TTE directive. countries: In the event of problems, you should contact the Euro QA Lab of Samsung European states qualified under wireless approvals: Electronics Co., Ltd. in the first instance.
  • Page 134 Regulatory information The power output of the wireless device or devices that may be embedded in Israel only your printer is well below the RF exposure limits as known at this time. Because the wireless devices (which may be embedded into your printer) emit less energy than is allowed in radio frequency safety standards and recommendations, manufacturer believes these devices are safe for use.
  • Page 135 Regulatory information In environments where the risk of interference to other devices or services is harmful or perceived as harmful, the option to use a wireless device may be restricted or eliminated. Airports, Hospitals, and Oxygen or flammable gas laden atmospheres are limited examples where use of wireless devices may be restricted or eliminated.
  • Page 136 Regulatory information China only 5. Appendix...
  • Page 137: Copyright

    This user’s guide is provided for information purposes only. All information included herein is subject to change without notice. Samsung Electronics is not responsible for any direct or indirect damages, arising from or related to use of this user’s guide.
  • Page 138 User’s Guide User’s Guide ADVANCED ADVANCED This guide provides information about installation, advanced configuration, operation and troubleshooting on various OS environments. Some features may not be available depending on models or countries. BASIC This guide provides information concerning installation, basic operation and troubleshooting on windows.
  • Page 139 Accessing management tools AirPrint Easy Capture Manager Google Cloud Print™ Samsung AnyWeb Print Easy Eco Driver 3. Useful Setting Menus Using SyncThru™ Web Service Using Samsung Easy Document Creator Before you begin reading a chapter Using Samsung Easy Printer Manager...
  • Page 140 ADVANCED Using Samsung Printer Status Using Samsung Printer Experience Using the Linux Unified Driver Configurator 6. Troubleshooting Paper feeding problems Power and cable connecting problems Printing problems Printing quality problems Copying problems Scanning problems Faxing problems Operating system problems...
  • Page 141: Software Installation

    1. Software Installation This chapter provides instructions for installing essential and helpful software for use in an environment where the machine is connected via a cable. A locally connected machine is a machine directly attached to your computer using the cable. If your machine is attached to a network, skip the following steps below and go on to installing a network connected machine’s driver (see "Installing driver over the network"...
  • Page 142: Installation For Mac

    Installation for Mac Make sure that the machine is connected to your computer and Select Direct Connection using USB cable on the Printer Connection powered on. Type and click Continue. Insert the supplied software CD into your CD-ROM drive. Click Add Printer button to select your printer and add it to your printer list.
  • Page 143: Reinstallation For Mac

    Reinstallation for Mac If the printer driver does not work properly, uninstall the driver and reinstall it. Open the Applications folder > Samsung > Printer Software Uninstaller. To uninstall printer software, click Continue. Check the program you want to delete and click Uninstall.
  • Page 144: Installation For Linux

    Installation for Linux You need to download Linux software packages from the Samsung website to The installation program added the Unified Driver Configurator desktop icon install the printer software (http://www.samsung.com > find your product > and the Unified Driver group to the system menu for your convenience. If you Support or Downloads).
  • Page 145: Reinstallation For Linux

    You must log in as a super user (root) to uninstall the printer driver. If you are not a super user, ask your system administrator. Open the Terminal program. When the Terminal screen appears, type in the following. [root@localhost root]#cd /opt/Samsung/mfp/uninstall/ [root@localhost uninstall]#./uninstall.sh Click Next. Click Finish.
  • Page 146: Using A Network-Connected Machine

    • Wired network setup • Installing driver over the network • IPv6 configuration • Wireless network setup • Samsung MobilePrint • AirPrint • Google Cloud Print™ Supported optional devices and features may differ according to your model (see "Features by...
  • Page 147: Useful Network Programs

    Useful network programs There are several programs available to setup the network settings easily in a SyncThru™ Web Admin Service network environment. For the network administrator especially, managing several machines on the network is possible. Web-based machine management solution for network administrators. SyncThru™...
  • Page 148: Wired Network Setup

    The machine has the display screen: Press the (Menu) button on the Download the software from the Samsung website then unpack and control panel and select Network > Network Conf. install it: (http://www.samsung.com > find your product > Support or Using this Network Configuration Report, you can find your machine’s MAC...
  • Page 149: Ipv4 Configuration Using Setip (Mac)

    Connect your machine to the network with a network cable. The following instructions may vary from your model. Turn on the machine. From the Windows Start menu, select All Programs > Samsung Connect your machine to the network with a network cable. Printers > SetIP > SetIP.
  • Page 150: Ipv4 Configuration Using Setip (Linux)

    The following instructions may vary from your model or operating systems. Select Network connection on the Printer Connection Type and click Set IP Address button. Open /opt/Samsung/mfp/share/utils/. Click the icon in the SetIP window to open the TCP/IP configuration window.
  • Page 151: Installing Driver Over The Network

    Installing driver over the network • Some features and optional goods may not be available depending on model or country (see "Features by models" on page 6). • This feature is not available for the machine that does not support the network interface (see "Rear view"...
  • Page 152 Installing driver over the network Using Enhanced Features and Participating in Printer Usage Windows Information Collection Program (optional). Then, click Next. Make sure that the machine is connected to the network and powered on. Also, your machine’s IP address should have been set (see "Setting IP address"...
  • Page 153 You can start the silent installation by typing /s or /S in the command window. • If you want to install Samsung’s printer management tools, you need to install them using the supplied software CD.
  • Page 154 Installing driver over the network Command- line Definition Description Command- line Definition Description /n”<Printer name>” Specifies printer name. With this parameter, you can /s or Starts silent installation. Installs machine drivers Printer instance shall be add printer instances as your without prompting any UIs or created as specified printer wishes.
  • Page 155 Installing driver over the network Command- line Definition Description /up”<printer Removes only specified This command provides a name>” or printer instance and not the way to remove only specified Make sure that the machine is connected to your network and powered driver files.
  • Page 156: Install The Linux Driver And Add Network Printer

    After the machine is added, click Finish. Linux When installation is done, click Finish. You need to download Linux software packages from the Samsung website to install the printer software (http://www.samsung.com > find your product > Support or Downloads). 2. Using a Network-Connected Machine...
  • Page 157: Installing The Unix Printer Driver Package

    Select Network printer and click the Search button. The printer’s IP address and model name appears on list field. From the Samsung website, download and unpack the UNIX Printer Driver package to your computer. Select your machine and click Next.
  • Page 158: Uninstalling The Printer Driver Package

    Installing driver over the network Run the install script. Uninstalling the printer driver package “./install –i” install is the installer script file which is used to install or uninstall the The utility should be used to delete the printer installed in the system. UNIX Printer Driver package.
  • Page 159 Installing driver over the network Specify any printer description in the Description field. This is optional. Specify the printer location in the Location field. Type the IP address or DNS name of the printer in the Device textbox for network-connected printers. On IBM AIX with jetdirect Queue type, only the DNS name is possible-numeric IP address is not allowed.
  • Page 160: Ipv6 Configuration

    IPv6 configuration IPv6 is supported properly only in Windows Vista or higher. From the control panel Activating IPv6 • Some features and optional goods may not be available depending on model or country (see "Features by models" on page 6 "Menu overview"...
  • Page 161: Activating Ipv

    IPv6 configuration • Accessing menus may differ from model to model (see "Accessing the From the SyncThru™ Web Service menu" on page 30). • It may be necessary to press to navigate to lower-level menus for some models. Activating IPv6 Access a web browser, such as Internet Explorer, from Windows.
  • Page 162: Ipv6 Address Configuration

    IPv6 configuration • You can also set the DHCPv6. Address must be enclosed in '[ ]' brackets. • To manually set the IPv6 address: Check the Manual Address check box. Then, the Address/Prefix text box is activated. Enter the rest of the address (e.g.,:3FFE:10:88:194::AAAA.
  • Page 163: Wireless Network Setup

    Wireless network setup Wireless network name and network password • Make sure your machine supports wireless networking. Wireless networking may not be available depending on the model (see "Features Wireless networks require higher security, so when an access point is first set up, by models"...
  • Page 164 Wireless network setup Introducing wireless set up methods You can set wireless settings either from the machine or the computer. Choose the setting method from the below table. Some wireless network installation types may not be available depending on the model or country. 2.
  • Page 165 Wireless network setup Set up method Connecting method Description & Reference From the computer Windows user, see "Access point via USB cable" on page 32. Windows user, see "Access point without a USB cable (recommended)" on page • Mac user, see "Access point via USB cable" on page 41. •...
  • Page 166 Wireless network setup Set up method Connecting method Description & Reference From the computer Windows user, see "Ad hoc via USB cable" on page 38. Mac user, see "Ad hoc via USB cable" on page 46. Without Access Point Wi-Fi Direct setup See "Setting the Wi-Fi Direct for mobile printing"...
  • Page 167: Items To Prepare

    Wireless network setup Choosing your type Using the WPS button There are two methods available to connect your machine to a wireless network If your machine and an access point (or wireless router) support Wi-Fi Protected using the (WPS) button on the control panel. Setup™...
  • Page 168 Wireless network setup Machines with a display screen Connecting in PIN mode Select (Menu) > Network > Wireless > WPS Setting > PIN on the Connecting in PBC mode control panel. Or press and hold the (WPS) button on the control panel for more Select (Menu) >...
  • Page 169 Wireless network setup Using the menu button In the following cases, the machine automatically re-connects to the wireless network: • The machine is turned off and on again. • The access point (or wireless router) is turned off and on again. Some menus may not appear in the display depending on options or models.
  • Page 170 Setup using Windows Check wheter the USB cable is connected to the machine. Shortcut to the Samsung Easy Wireless Setup program without the CD: If Turn on your computer, access point, and machine. you have installed the printer driver once, you can access the Samsung Easy Wireless Setup program without the CD (see "Accessing...
  • Page 171 Wireless network setup Insert the supplied software CD into your CD-ROM drive. Select Wireless network connection on the Printer Connection Type screen. Then, click Next. If the installation window does not appear, click Start > All programs > Accessories > Run. X:\Setup.exe replacing “X”...
  • Page 172 Wireless network setup • Authentication: Select an authentication type. If your computer is wireless network enabled PC running Windows 7 or Open System: Authentication is not used, and encryption may or may not be used, depending on the need for data security. higher, wireless network installation proceeds automatically.
  • Page 173 While setting the wireless network, the machine uses PC’s wireless LAN. You • Can start to build Wi-Fi Direct by using Samsung Easy Printer Manager might not be able to connect to the Internet. (see "Setting up Wi-Fi Direct" on page 51).
  • Page 174 Wireless network setup Creating the infrastructure network Select Wireless network connection on the Printer Connection Type screen. Then, click Next. Turn on your computer, access point, and machine. Insert the supplied software CD into your CD-ROM drive. If the installation window does not appear, click Start > All programs > Accessories >...
  • Page 175 Wireless network setup If Select the Wireless Setup Method screen appears, select Using a direct wireless connection and click Next. (WPS) button from the control panel If below screen appears, press the Even if your computer is running Windows 7 or hight, you cannot use this within 2 minutes.
  • Page 176 Wireless network setup Ad hoc via USB cable If you do not have an access point (AP), you may still connect the machine wirelessly to your computer by setting up an ad-hoc wireless network by following the simple steps below. Items to prepare •...
  • Page 177 Wireless network setup Creating the ad hoc network in Windows Turn on your computer and the wireless network machine. Insert the supplied software CD into your CD-ROM drive. If the installation window does not appear, click Start > All programs > Accessories >...
  • Page 178 Wireless network setup • Encryption: Select the encryption (None, WEP64, WEP128). Before entering the IP address for the machine, you must know the • Network Password: Enter the encryption network password value. computer’s network configuration information. If the computer’s network •...
  • Page 179 Wireless network setup The Wireless Network Setting Complete window appears. Click Next. Make sure that the machine is connected to your computer and powered on. When the wireless network settings are completed, disconnect the USB cable between the computer and machine. Click Next. Insert the supplied software CD into your CD-ROM drive.
  • Page 180 Wireless network setup Select Wireless connection on the Printer Connection Type and click If Wireless Settings screen appears, select Using a USB cable and click Continue. Next. If the screen does not appear, go to step 15. After searching, the window shows the wireless network devices. Select the name (SSID) of the access point you want to use and click Next.
  • Page 181 WPA Personal or WPA2 Personal: Select this option to authenticate the print server based on the WPA Pre-Shared Key. This uses a shared secret • Can start to build Wi-Fi Direct by using Samsung Easy Printer Manager (see "Setting up Wi-Fi Direct" on page 51).
  • Page 182 Wireless network setup Access point without a USB cable (recommended) Click Install. All components necessary for machine operations will be installed. If you click Customize, you can choose individual components to install. Items to prepare Enter the password and click OK. •...
  • Page 183 Wireless network setup If Wireless Settings screen appears, select Using a direct wireless connection and click Next. (WPS) button from the control panel If below screen appears, press the If the screen does not appear, go to step 13. within 2 minutes. When the wireless network set up is completed, click Next.
  • Page 184 Wireless network setup Ad hoc via USB cable Read the license agreement and click Continue. Click Agree to agree to the license agreement. If you do not have an access point (AP), you may still connect the machine wirelessly to your computer by setting up an ad hoc wireless network by Click Install.
  • Page 185 Wireless network setup • Enter the wireless Network Name: Enter the SSID name (SSID is case- Before entering the IP address for the machine, you must know the sensitive). computer’s network configuration information. If the computer’s network configuration is set to DHCP, the wireless network setting should also be •...
  • Page 186 Wireless network setup When the window that tells you that the network cable connection is • After completing the wireless network connection, you need to install a confirmed appears, disconnect the network cable and click Next.. machine driver to print from an application (see "Installing driver over If the network cable is connected, it may have trouble finding the the network"...
  • Page 187: Configuring The Machine's Wireless Network

    Wireless network setup IP setting using SetIP Program (Windows) Check whether or not the network cable is connected to the machine. If not, connect the machine with a standard network cable. This program is used to manually set the network IP address of your machine Start a web browser such as Internet Explorer, Safari, or Firefox and enter using its MAC address to communicate with the machine.
  • Page 188: Turning Wi-Fi Network On/Off

    Wireless network setup Select the one Network Name(SSID) in the list. Disconnect the network cable (standard or network). Your machine should • SSID: SSID (Service Set Identifier) is a name that identifies a wireless then start communicating wirelessly with the network. In case of Ad-hoc network, access points, and wireless devices attempting to connect mode, you can use a wireless LAN and wired LAN simultaneously.
  • Page 189: Setting Up Wi-Fi Direct

    From the USB cable-connected computer(recommended) Wi-Fi Direct is an easy-to-setup peer-to-peer connection method between the After the driver installation is complete, Samsung Easy Printer Manager can be Wi-Fi Direct certified printer and a mobile device that provides a secure set and changes in the Wi-Fi Direct can be made.
  • Page 190: Setting Up The Mobile Device

    Wi-Fi Direct. menu" on page 30 ). • After setting up Wi-Fi Direct, you need to download the mobile printing application (For example: Samsung Mobile printer) to print from your smartphone. • Select (Menu) >...
  • Page 191: Problems During Setup Or Driver Installation

    Wireless network setup Connecting Failure - SSID Not Found • When you have found the printer you want to connect to from your • The machine is unable to find the network name (SSID) you have selected or mobile device, select the printer and the printer's LED will blink. Press the entered.
  • Page 192 Wireless network setup Connecting Failure - Invalid Security the product's IP address and the printer port's IP address. How to compare: • Security is not configured correctly. Check the configured security on your 1 Print the network information report of your printer, and then check the access point and machine.
  • Page 193: Other Problems

    Wireless network setup For a Static network environment • Check the wireless reception around the machine. If the router is far from the machine or there is an obstacle, you might have difficulty receiving the The machine uses the static address when the computer is configured signal.
  • Page 194 • You cannot use infrastructure mode and ad hoc mode at the same time for Samsung wireless network machines. • The machine is within the range of the wireless network. •...
  • Page 195: Samsung Mobileprint

    Samsung printers. Besides printing photos, • iOS 4.0 or higher: iPod Touch, iPhone, iPad web pages, and PDFs, scanning is also supported. If you have a Samsung • Android 2.1 or higher: Galaxy S series, Galaxy Note series, Galaxy Tab series,...
  • Page 196 AirPrint Type in the ID and Password, then click Login. If it’s your first time AirPrint allows you to wirelessly print directly from an iPhone, iPad, logging into SyncThru™ Web Service, type in the below default ID and and iPod touch running the latest version of iOS. password.
  • Page 197 AirPrint Cancelling print job: To cancel the printing job or view the print summary, click the print center icon ( ) in multitasking area. You can click cancel in the print center. 2. Using a Network-Connected Machine...
  • Page 198: Google Cloud Print

    Google Cloud Print™ Google Cloud Print™ is a service that allows you to print to a printer using your Click Login in the upper right corner of the SyncThru™ Web Service website. smart phone, tablet, or any other web-connected devices. Just register your Google account with the printer, and you are ready to use the Google Cloud If it’s your first time logging into SyncThru™...
  • Page 199: Printing From The Chrome Browser

    Google Cloud Print™ Click Finish printer registration. Install the Cloud Print application on your mobile device. Click Manage your printers. If you do not have the application, download it from the application store Now your printer is registered with Google Cloud Print™ service. such as Android Market or App Store.
  • Page 200 Google Cloud Print™ Select Print with Google Cloud Print. Click the Print button. 2. Using a Network-Connected Machine...
  • Page 201: Useful Setting Menus

    3. Useful Setting Menus This chapter explains how to browse the current status of your machine, and the method of setting for advanced machine setup. • Before you begin reading a chapter • Print menu • Copy menu • Fax menu •...
  • Page 202: Before You Begin Reading A Chapter

    Before you begin reading a chapter This chapter explains all the features available for this series' models to help users easily understand the features. You can check the features available for each model in the Basic Guide (see "Menu overview" on page 30). The following are tips for using this chapter •...
  • Page 203 Print menu Item Description Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on You can set the machine to print copies on both sides of page 30).
  • Page 204 Print menu Item Description Emulation Sets the emulation type and option. a. M287xND/M287xFD/M287xFW/M287xHN only. 3. Useful Setting Menus...
  • Page 205 Copy menu Item Description Copy feature You can set the machine to print copies on both sides of paper. • 1 Sided: Scans one side of an original and prints it on Some menus may not appear in the display depending on options or one side of the paper.
  • Page 206 Copy menu Item Description Item Description Set the machine to sort the copy job. For example, if you Prints an image without its background. This copy make 2 copies of a 3 page original, one complete 3 page feature removes the background color and can be document will print followed by a second complete helpful when copying an original containing color in document.
  • Page 207 Copy menu Copy Setup Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine (see "Menu overview" on page 30). To change the menu options: Press (copy) > (Menu) >...
  • Page 208 Fax menu Item Description Fax Feature Sends a fax to multiple destinations (see "Sending a fax to multiple destinations" on page 64). • Some menus may not appear in the display depending on options or Multi Send models. If so, it is not applicable to your machine (see "Menu overview" You cannot send a color fax using this feature.
  • Page 209 Fax menu To change the menu options: Item Description • Press (fax) > (Menu) > Fax Setup > Sending on the control panel. Stores the received fax in memory without printing out. To print received documents, you need to enter the Secure Receive password.
  • Page 210 Fax menu Item Description Receiving setup Automatically reduces an incoming fax page to fit the Auto Reduction size of the paper loaded in the machine. Some menus may not appear in the display depending on options or Discards a specific length from the end of the received Discard Size fax.
  • Page 211 Auto Power Off each fax page that you send. panel (make sure the main power switch is on). • If you run the printer driver or Samsung Easy Sets the fax number which will be printed at the top of Fax Number Printer Manager, the time automatically each fax page that you send.
  • Page 212 System setup Item Description Item Description You can set the condition to wake up from power-save Determine whether or not the machine continues mode. printing when it detects the paper does not match the paper settings. • On: The machine wake up from the power save mode on the following cases: •...
  • Page 213 System setup To change the menu options: Item Description • Press (Menu) > System Setup > Paper Setup on the control panel. Allows you to save print resources and enables eco- friendly printing. • Default Mode: Select whether to turn the Eco mode Item Description on or off.
  • Page 214 System setup To change the menu options: Item Description • Press (Menu) > System Setup > Sound/Volume on the control panel. Adjusts the ringer volume. For the ringer volume, you can Ringer select off, low, middle, and high level. Item Description Turns the key sound on or off.
  • Page 215 System setup Item Description Maintenance Prints a usage page. The usage page contains the Usage Counter total number of pages printed. Prints information on the faxes you have recently Some menus may not appear in the display depending on options or Fax Received received.
  • Page 216 Shows the machine’s serial number. When you call for • Press (Menu)> Network on the control panel, Serial Number service or register as a user on the Samsung website, you can find this. Option Description Selects the appropriate protocol and configure parameters to use the network environment.
  • Page 217 System setup Option Description Option Description You can activate or deactivate the following protocols. • MDNS: You have to enable this option to use MDNS (Multicast Domain Name System) protocol. • Net. Activate: : You can set whether to use Ethernet •...
  • Page 218 4. Special Features This chapter explains special copying, scanning, faxing, and printing features. • Altitude adjustment • Entering various characters • Setting up the fax address book • Printing features • Scan features • Fax features • The procedures in this chapter are mainly based on Windows 7. •...
  • Page 219 Altitude adjustment You can set the altitude value from Device Settings in Samsung Easy Printer Print quality is affected by atmospheric pressure, which is determined by the Manager program or Machine section in Printer Settings Utility program. height of the machine above sea level. The following information will guide you on how to set your machine for the best print quality.
  • Page 220 Entering various characters As you perform various tasks, you may need to enter names and numbers. For Keypad letters and numbers example, when you set up your machine, you enter your name or your company’s name, and the fax number. When you store fax numbers or email addresses in memory, you may also enter the corresponding names.
  • Page 221 Entering various characters Assigned numbers, letters, or characters M N O m n o 6 P Q R S p q r s 7 T U V t u v 8 W X Y Z w x y z 9 &...
  • Page 222 Setting up the fax address book You can set up speed number with the fax numbers you use frequently via Using speed dial numbers SyncThru™ Web Service and then easily and quickly enter fax numbers by entering the location numbers assigned to them in address book. When you are prompted to enter a destination number while sending a fax, enter the speed dial number at which you stored the number you want.
  • Page 223 Setting up the fax address book Press (Stop/Clear) to return to ready mode. Editing group dial numbers Registering a group dial number Select (fax) > (Address Book) > New & Edit > Group Dial on the control panel. Select (fax) > (Address Book) >...
  • Page 224 Setting up the fax address book Select ct (fax) > (Address Book) > Search & Dial > Speed Dial or Group Dial on the control panel. Enter All or ID and press OK. Press the name and number or the keypad button labeled with the letter you want to search.
  • Page 225 Printing features • For basic printing features, refer to the Basic Guide (see "Basic printing" If Printing preferences has a ►, you can select other printer drivers on page 51). connected to the selected printer. • This feature may not be available depending on model or optional goods (see "Features by models"...
  • Page 226 Click Print. higher. • For models that provide XPS driver from the Samsung website, http:// Type in the destination path and the file name, and then click OK. www.samsung.com > find your product> Support or downloads. For example, c:\Temp\file name.
  • Page 227: Understanding Special Printer Features

    Printing features Understanding special printer features You can use advanced printing features when using your machine. To take advantage of the printer features provided by your printer driver, click Properties or Preferences in the application’s Print window to change the print settings.
  • Page 228 Printing features Item Description Prints your document on both sides of a sheet of paper and arranges the pages so that the paper can be folded in half after printing to produce a booklet. Booklet Printing • If you want to make a booklet, you need to print on Letter, Legal, A4, US Folio, or Oficio sized print media. •...
  • Page 229 Printing features Item Description • Double-sided • Off: Disables this feature. Printing • Long Edge: This option is the conventional layout used in bookbinding. • Double-sided Printing (Manual) • Short Edge: This option is the conventional layout used in calendars. Paper Options Changes the size of a document to appear larger or smaller on the printed page by entering in a percentage by which to enlarge or decrease the document.
  • Page 230 Printing features Item Description a To change the print settings from your software application, access Printing Preferences. b Click the Advanced tab, select Edit from the Watermark drop-down list. The Edit Watermarks window appears. Watermark c Select the watermark you want to edit from the Current Watermarks list and change the watermark message and options. (Editing a watermark) d Click Update to save the changes.
  • Page 231 Printing features Item Description a To save the document as an overlay, access Printing Preferences. b Click the Advanced tab, and select Edit from the Text drop-down list. Edit Overlay window appears. c In the Edit Overlay window, click Create. Overlay d In the Save As window, type a name up to eight characters in the File name box.
  • Page 232: What Is Direct Printing Utility

    Find Samsung Printers > Direct Printing Utility. To install this program: Select your machine from the Select Printer drop-down list and click Download the software from the Samsung website then unpack and install it: Browse. (http://www.samsung.com > find your product > Support or Downloads).
  • Page 233: Changing Printer Settings

    Printing features Using the right-click menu Open the document to print. Open the File menu and click Page Setup (Document Setup in some Right-click on the PDF file to print and select Direct Printing. applications). The Direct Printing Utility window appears with the PDF file is added. Choose your paper size, orientation, scaling, other options, and make sure that your machine is selected.
  • Page 234: Printing Multiple Pages On One Sheet

    Printing features Printing multiple pages on one sheet Printing on both sides of the paper You can print more than one page on a single sheet of paper. This feature provides a cost-effective way to print draft copies. Some features may not be available depending on models or options. It means that the features are not supported (see "Features by models"...
  • Page 235: Using Help

    Printing features Using help Printing from applications Click the question mark on the bottom-left corner of the window and click on There are a lot of Linux applications that allow you to print using Common UNIX the topic you want to know about. A pop-up window appears with information Printing System (CUPS).
  • Page 236: Printing Files

    Printing features Printing files The Printer Properties window appears. The following five tabs display at the top of the window: You can print text, image, pdf files on your machine using the standard • General: Allows you to change the printer location and name. The CUPS directly from the command line interface.
  • Page 237: Changing The Machine Settings

    Printing features Unix printing To take advantage of the printer features provided by your printer driver, press Properties. Some features may not be available depending on models or options. It Press OK to start the print job. means that the features are not supported (see "Features by models" on page 6).
  • Page 238 Printing features Printer-Specific Settings tab Automatic/manual duplex printing may not be available depending on Select various options in the JCL and General frames to customize various models. You can alternatively use the lpr printing system or other settings. These options are specific to the printer and depend on the PPD file. applications for odd-even printing (see "Features by models"...
  • Page 239 (see "Scanning from image editing program" on page 104). • Samsung Easy Document Creator: You can use this program to scan images or documents. We recommend using scan features with the Basic scanning method Samsung Easy Document Creator program provided in the supplied sofware CD.
  • Page 240 Scan features Open Samsung Easy Printer Manager (see "Using Samsung Easy Place a single document (see "Loading originals" on page 48). Printer Manager" on page 127). Select the appropriate machine from the Printer List. Select Scan to PC Settings menu.
  • Page 241: Installing A Wsd Printer Driver

    Scan features ID is the same ID as the registered scan ID for Samsung Easy Printer • The machine that does not support the network interface, it will not be • able to use this feature (see "Features by models" on page 6).
  • Page 242: Scanning Using The Wsd Feature

    Scan features Scanning using the WSD feature Make sure that the machine is connected to your computer and powered on. Make sure that the machine is connected to your computer and Place a single document (see "Loading originals" on page 48). powered on.
  • Page 243 Scan features Make sure that the machine is connected to your computer and Scanning using the WIA driver powered on. Place a single document (see "Loading originals" on page 48). Your machine supports the Windows Image Acquisition (WIA) driver for scanning images.
  • Page 244: Scanning From Network Connected Machine

    Scan features Scanning from network connected machine Mac scanning Network or wireless model only (see "Features by models" on page 6). Scanning from USB connected machine Make sure that your machine is connected to a network. Make sure that the machine is connected to your computer and powered on.
  • Page 245 Scan features Select the scanner on the list. • If scanning does not operate in Image Capture, update Mac OS to the latest version. • For more information, refer to the Image Capture’s help. • You can also scan using TWAIN-compliant software, such as Adobe Photoshop.
  • Page 246 Scan features The document is scanned and the image preview appears in the Editing an image with Image Manager Preview Pane. The Image Manager application provides you with menu commands and tools to edit your scanned image. Drag the pointer to set the image area to be scanned in the Preview Pane.
  • Page 247 Fax features • For basic faxing features, refer to the Basic Guide (see "Basic faxing" on Redialing the fax number page 63). • M267xN/M287xND does not support fax features. Press (Redial/Pause) button on the control panel. Select the fax number you want. Ten recently sent fax numbers with ten received Caller IDs are shown.
  • Page 248 (see "Features by models" on page 6). You can send a fax from your computer without going to the machine. To send a fax from your computer, the Samsung Network PC Fax program must be installed. This program will be installed when you installed the printer driver.
  • Page 249 Fax features Delaying a fax transmission If you set a time earlier than the current time, the fax will be sent at that time on the following day. You can set your machine to send a fax at a later time when you will not be present.
  • Page 250: Canceling A Reserved Fax Job

    Fax features Canceling a reserved fax job If an original is placed on the scanner glass, select Yes to add another pages. Load another original and press OK. When you have finished, select No when Another Page? appears. Press (fax) > (Menu) >...
  • Page 251 Fax features Place a single document (see "Loading originals" on page 48). Forwarding a received fax You can set the machine to forward the received fax to other destination by a fax or a PC. If you are out of office but have to receive the fax, this feature may be useful.
  • Page 252 Fax features Changing the receive modes This setting may not be available depending on your country. Press (fax) > (Menu) > Fax Setup > Receiving > Receive Mode Press OK. on the control panel. Press (Stop/Clear) to return to ready mode. Select the option you want.
  • Page 253 Fax features • If you have set your machine to this mode and your answering machine Receiving faxes using DRPD mode is switched off, or no answering machine is connected to EXT socket, your machine automatically goes into Fax mode after a predefined Distinctive Ring is a telephone company service which enables an user to use a number of rings.
  • Page 254: Printing Received Faxes

    Fax features Receiving in secure receiving mode Printing faxes on both sides of the paper • Some menus may not appear on the display depending on options or This feature may not be available depending on model or optional goods models.
  • Page 255 Fax features Press OK. Press (Stop/Clear) to return to ready mode. Receiving faxes in memory Since your machine is a multi-tasking device, it can receive faxes while you are making copies or printing. If you receive a fax while you are copying or printing, your machine stores incoming faxes in its memory.
  • Page 256 • Easy Capture Manager • Samsung AnyWeb Print • Easy Eco Driver • Using SyncThru™ Web Service • Using Samsung Easy Document Creator • Using Samsung Easy Printer Manager • Using Samsung Printer Status • Using Samsung Printer Experience • Using the Linux Unified Driver Configurator...
  • Page 257: Accessing Management Tools

    Accessing management tools Samsung provides a variety of management tools for Samsung printers. Make sure that the machine is connected to your computer and powered on. From the Start menu, select Programs or All Programs. • For Windows 8, from the Charms, select Search > Apps.
  • Page 258: Easy Capture Manager

    Easy Capture Manager • Available for Windows OS users only. • This feature may not be available depending on model or optional goods (see "Software" on page 6). Capture your screen and launch Easy Capture Manager by simply pressing the Print Screen key. Now you can easily print your captured screen as captured or edited. 5.
  • Page 259: Samsung Anyweb Print

    This tool helps you screen-capture, preview, scrap, and print Windows Internet Explorer pages more easily, than when you use an ordinary program. Download the software from the Samsung website then unpack and install it: (http://www. samsung.com > find your product > Support or Downloads).
  • Page 260: Easy Eco Driver

    Easy Eco Driver • This feature may not be available depending on model or optional goods (see "Software" on page 6). • Available for Windows OS users only (see "Software" on page 6). With the Easy Eco Driver, you can apply Eco features to save paper and toner before printing. To use this application, Start Easy Eco Driver before printing job checkbox in the printer properties should be checked.
  • Page 261: Information Tab

    Using SyncThru™ Web Service Click Login on the upper right of the SyncThru™ Web Service website. • Internet Explorer 6.0 or higher is the minimum requirement for SyncThru™ Web Service. Type in the ID and Password then click Login. • SyncThru™...
  • Page 262: Using Syncthru™ Web Service

    You can also connect to • Print information: Prints reports such as system related reports, e-mail Samsung website or download drivers by selecting the Link menu. address, and font reports. • Firmware Upgrade: Upgrade your machine’s firmware.
  • Page 263 Using SyncThru™ Web Service Start a web browser, such as Internet Explorer, from Windows. If you have not configured outgoing server environment, go to Settings > Enter the machine IP address (http://xxx.xxx.xxx.xxx) in the address field Network Settings > Outgoing Mail Server(SMTP) to configure network and press the Enter key or click Go.
  • Page 264: Using Samsung Easy Document Creator

    Using Samsung Easy Document Creator Samsung Easy Document Creator is an application to help users scan, compile, and save documents in multiple formats, including .epub format. These documents can be shared via social networking sites or fax. Whether you’re a student needing to organize research from the library or a stay-at-home mom sharing scanned pictures from last year’s birthday party, Samsung Easy...
  • Page 265 Understanding Samsung Easy Printer Manager To open the program: For Windows, Select Start > Programs or All Programs > Samsung Printers > Samsung Easy Printer Manager > Samsung Easy Printer Manager. Printer list The Printer List displays printers installed on your •...
  • Page 266: Using Samsung Easy Printer Manager

    Using Samsung Easy Printer Manager Printer This area gives you general information about your Quick links Displays Quick links to machine specific functions. This information machine. You can check information, such as the machine’s section also includes links to applications in the advanced model name, IP address (or Port name), and machine settings.
  • Page 267: Device Settings

    Using Samsung Easy Printer Manager Fax to PC Settings Some menus may not appear in the display depending on options or models. If so, it is not applicable to your machine. This menu includes settings related to the basic fax functionality of the selected device.
  • Page 268: Using Samsung Printer Status

    Using Samsung Printer Status The Samsung Printer Status is a program that monitors and informs you of the Icon Mean Description machine status. Normal The machine is in ready mode and experiencing no errors or warnings. • The Samsung Printer Status window and its contents shown in this user’s...
  • Page 269: Using Samsung Printer Status

    Using Samsung Printer Status Order Supplies You can order replacement toner cartridge(s) from online. User’s Guide You can view the online User’s Guide. This button opens the Troubleshooting Guide when an error occurs. You can directly open the troubleshooting section in the user’s guide.
  • Page 270: Using Samsung Printer Experience

    Using Samsung Printer Experience Samsung Printer Experience is a Samsung application that combines Samsung machine settings and machine management into one location. You The screenshot may differ depending on the model you are using. can set device settings, order supplies, open troubleshooting guides, visit Samsung’s web site, and check connected machine information.
  • Page 271: Using Samsung Printer Experience

    Internet to use this feature. From the Charms, select Devices. Visit Samsung Links to Samsung printer website. You need to be Select your printer from the list connected to the Internet to use this feature. Select the printer settings, such as the number of copies and orientation.
  • Page 272: Cancelling A Print Job

    Using Samsung Printer Experience Click the Print button to start the print job. Cancelling a print job If the printing job is waiting in the print queue or print spooler, cancel the job as follows: • You can access this window by simply double-clicking the machine icon ) in the Windows task bar.
  • Page 273 Using Samsung Printer Experience Basic tab Advanced tab Paper settings Basic This option allows you to set the basic paper handling specifications. This option allows you to choose the basic printing settings such as copies, Layout settings orientation, and document type.
  • Page 274: Scanning From Samsung Printer Experience

    The most frequently used printing menus are displayed for quick scanning. Place a single document face down on the document glass, or load the documents face up into the document feeder. Click the Samsung Printer Experience tile on the Start screen. Job Accounting Click Scan ( This option allows you to print with the given permission.
  • Page 275 Using Samsung Printer Experience Click Scan ( )and save the image. • When you place the originals in the ADF (or DADF), Prescan ( ) is not available. • You can skip step 5, if the Prescan option is selected.
  • Page 276: Using The Linux Unified Driver Configurator

    After the driver is installed on your Linux system, the Unified Driver Configurator icon will automatically be created on your desktop. You can also click the Startup Menu icon and select Samsung Unified Driver > Unified Driver Configurator. Click each button on the left to switch to the corresponding configuration window.
  • Page 277: Using The Linux Unified Driver Configurator

    Using the Linux Unified Driver Configurator Printers tab To use the on screen help, the Help or button from the window. View the current system’s printer configuration by clicking on the machine icon button on the left side of the Unified Driver Configurator window. After changing the configurations, click Exit to close the Unified Driver Configurator.
  • Page 278 Using the Linux Unified Driver Configurator The printer control buttons are, as follows: Classes tab • Refresh: Renews the available machines list. The Classes tab shows a list of available machine classes. • Add Printer: Allows you to add a new machine. •...
  • Page 279 Using the Linux Unified Driver Configurator Switches to Ports configuration. Ports configuration Shows all of the available ports. In this window, you can view the list of available ports, check the status of each Shows the port type, device connected to the port, and status. port and release a port that is stalled in a busy state when its owner has terminated the job for any reason.
  • Page 280 6. Troubleshooting This chapter gives helpful information for what to do if you encounter an error. • Paper feeding problems • Power and cable connecting problems • Printing problems • Printing quality problems • Copying problems • Scanning problems • Faxing problems •...
  • Page 281: Paper Feeding Problems

    Paper feeding problems Condition Suggested solutions Paper jams during printing. Clear the paper jam. Paper sticks together. • Check the maximum paper capacity of the tray. • Make sure that you are using the correct type of paper. • Remove paper from the tray and flex or fan the paper. •...
  • Page 282: Power And Cable Connecting Problems

    Power and cable connecting problems Click this link to open an animation about solving power problems. Condition Suggested solutions The machine is not receiving power, • Connect the machine to the electricity supply first. If the machine has a (Power/Wakeup) button on the control, or the connection cable between the press it.
  • Page 283: Printing Problems

    Printing problems Condition Possible cause Suggested solutions The machine does not The machine is not receiving power. Connect the machine to the electricity supply first. If the machine has a (Power/ print. Wakeup) button on the control, press it. The machine is not selected as the default Select your machine as your default machine in Windows.
  • Page 284: Printing Problems

    Printing problems Condition Possible cause Suggested solutions The machine does not The machine may be configured incorrectly. Check the Printing Preferences to ensure that all of the print settings are correct. print. The printer driver may be incorrectly installed. Uninstall and reinstall the machine’s driver. The machine is malfunctioning.
  • Page 285 Printing problems Condition Possible cause Suggested solutions The wrong printer driver was selected. Check the application’s printer selection menu to ensure that your machine is selected. The software application is malfunctioning. Try printing a job from another application. The operating system is malfunctioning. Exit Windows and reboot the computer.
  • Page 286 Thick (see "Opening printing preferences" on page 53). Samsung Printer Samsung Printer Experience is not installed. Samsung Printer Experience is not shown when you click more settings. Experience is not shown Download the app. from the Windows Store and when you click more install it.
  • Page 287: Printing Quality Problems

    Printing quality problems If the inside of the machine is dirty or paper has been loaded improperly, there might be a reduction in print quality. See the table below to clear the problem. Condition Suggested solutions Light or faded print •...
  • Page 288: Printing Quality Problems

    Printing quality problems Condition Suggested solutions Toner specks • The paper may not meet specifications; for example, the paper may be too moist or rough. • The transfer roller may be dirty. Clean the inside of your machine (see "Cleaning the machine" on page 83). •...
  • Page 289 Printing quality problems Condition Suggested solutions Vertical lines If black vertical streaks appear on the page: • The surface (drum part) of the cartridge inside the machine has probably been scratched. Remove the cartridge and install a new one (see "Replacing the toner cartridge" on page 76, "Replacing the imaging unit" on page 79). If white vertical streaks appear on the page: •...
  • Page 290 Printing quality problems Condition Suggested solutions Vertical repetitive defects If marks repeatedly appear on the printed side of the page at even intervals: • The toner cartridge may be damaged. If you still have the same problem, remove the toner cartridge and, install a new one (see "Replacing the toner cartridge"...
  • Page 291 Printing quality problems Condition Suggested solutions Misformed characters • If characters are improperly formed and producing hollow images, the paper stock may be too slick. Try different paper. Page skew • Ensure that the paper is loaded properly. • Check the paper type and quality. •...
  • Page 292 Printing quality problems Condition Suggested solutions Wrinkles or creases • Ensure that the paper is loaded properly. • Check the paper type and quality. • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. Back of printouts are dirty •...
  • Page 293 Printing quality problems Condition Suggested solutions Loose toner • Clean the inside of the machine (see "Cleaning the machine" on page 83). • Check the paper type and quality. • Remove the toner cartridge and then, install a new one (see "Replacing the toner cartridge" on page 76). If the problem persists, the machine may require repair.
  • Page 294 Printing quality problems Condition Suggested solutions Curl If the printed paper is curled or paper does not feed into the machine: • Turn the stack of paper over in the tray. Also try rotating the paper 180° in the tray. •...
  • Page 295: Copying Problems

    Copying problems Condition Suggested solutions Copies are too light or too dark. Adjust the darkness in copy feature to lighten or darken the backgrounds of copies (see "Changing the settings for each copy" on page 58). If the defect still appears after set the Copy Feature >...
  • Page 296: Scanning Problems

    Scanning problems Condition Suggested solutions The scanner does not work. • Make sure that you place the original to be scanned face down on the scanner glass, or face up in the document feeder (see "Loading originals" on page 48). •...
  • Page 297: Scanning Problems

    Scanning problems Condition Suggested solutions Message appears on your • There may be a copying or printing job in progress. Try your job again when that job is finished. computer screen: • The selected port is currently being used. Restart your computer and try again. •...
  • Page 298: Faxing Problems

    Faxing problems Condition Suggested solutions The machine is not working, • Unplug the power cord and plug it in again. there is no display, or the • Ensure that there is power being supplied to the electrical outlet. buttons are not working. •...
  • Page 299: Faxing Problems

    Faxing problems Condition Suggested solutions Some of the words on an The fax machine sending the fax had a temporary document jam. incoming fax are stretched. There are lines on the originals Check your scan unit for marks and clean it (see "Cleaning the scan unit" on page 88). you sent.
  • Page 300: Operating System Problems

    Samsung Printer Experience is Samsung Printer Experience is not installed. Download the app. from the Windows Store and install it. not shown when you click more settings.
  • Page 301: Operating System Problems

    Operating system problems Refer to the Microsoft Windows User’s Guide that came with your computer for further information on Windows error messages. Common Mac problems Condition Suggested solutions The machine does not print PDF files Printing the PDF file as an image may enable the file to print. Turn on Print As Image from the Acrobat printing options. correctly.
  • Page 302 Operating system problems Common Linux problems Condition Suggested solutions The machine does not print. • Check if the printer driver is installed in your system. Open Unified Driver Configurator and switch to the Printers tab in the Printers configuration window to look at the list of available machines. Make sure that your machine is displayed on the list. If not, open Add new printer wizard to set up your device.
  • Page 303 Operating system problems Condition Suggested solutions The machine does not appear • Ensure your machine is attached to your computer, connected properly via the USB port, and is turned on. on the scanners list. • Ensure the scanner driver for your machine is installed in your system. Open Unified Linux Driver configurator, switch to Scanners configuration, then press Drivers.
  • Page 304: Contact Samsung Worldwide

    Contact SAMSUNG worldwide If you have any comments or questions regarding Samsung products, contact Country/Region Customer Care Center WebSite the Samsung customer care center. BOTSWANA 0800-726-000 www.samsung.com Country/Region Customer Care Center WebSite 0800-124-421 www.samsung.com BRAZIL 4004-0000 ANGOLA 91-726-7864 www.samsung.com BULGARIA 07001 33 11 , normal tariff www.samsung.com...
  • Page 305 WebSite 8009 4000 only from landline www.samsung.com FRANCE 01 48 63 00 00 www.samsung.com/fr CYPRUS (+30) 210 6897691 from mobile 0180 5 SAMSUNG bzw. www.samsung.com and land line 0180 5 7267864* (*0,14 €/Min. GERMANY CZECH 800-SAMSUNG (800-726786) www.samsung.com aus dem dt. Festnetz, aus dem Mobilfunk max.
  • Page 306 Levant (English) 065777444 MOROCCO 080 100 2255 www.samsung.com KAZAKHSTAN 8-10-800-500-55-500 (GSM:7799) www.samsung.com NAMIBIA 8197267864 www.samsung.com KENYA 0800 724 000 www.samsung.com NIGERIA 0800-726-7864 www.samsung.com 0900-SAMSUNG (0900-7267864) www.samsung.com NETHERLANDS (€ 0,10/min) NEW ZEALAND 0800 SAMSUNG (0800 726 786) www.samsung.com Contact SAMSUNG worldwide...
  • Page 307 (Spanish) PANAMA operatora) www.samsung.com/ ** (koszt połączenia według latin_en (English) taryfy operatora) PARAGUAY 98005210001 www.samsung.com PORTUGAL 808 20-SAMSUNG (808 20 7267) www.samsung.com 0-800-777-08 (Only from www.samsung.com PUERTO RICO 1-800-682-3180 www.samsung.com landline) PERU 336-8686 (From HHP & landline) 800-2255 (800-CALL) www.samsung.com/ae...
  • Page 308 444 77 11 www.samsung.com 7267864) U.A.E 800-SAMSUNG (726-7864) www.samsung.com SINGAPORE 1800-SAMSUNG (726-7864) www.samsung.com 0330 SAMSUNG (726-7864) www.samsung.com SLOVAKIA 0800 - SAMSUNG(0800-726 786) www.samsung.com U.S.A 1-800-SAMSUNG (726-7864) www.samsung.com SOUTH AFRICA 0860 SAMSUNG (726-7864) www.samsung.com UGANDA 0800 300 300 www.samsung.com SPAIN 902-1-SAMSUNG(902 172 678) www.samsung.com...
  • Page 309 Glossary The following glossary helps you get familiar with the product by understanding the terminologies commonly used with printing as well as An Automatic Document Feeder (ADF) is a scanning unit that will automatically mentioned in this user’s guide. feed an original sheet of paper so that the machine can scan some amount of the paper at once.
  • Page 310 Glossary BOOTP Coverage Bootstrap Protocol. A network protocol used by a network client to obtain its IP It is the printing term used for a toner usage measurement on printing. For address automatically. This is usually done in the bootstrap process of example, 5% coverage means that an A4 sided paper has about 5% image or text computers or operating systems running on them.
  • Page 311: Duty Cycle

    Glossary DHCP A Dynamic Host Configuration Protocol (DHCP) is a client-server networking Dots Per Inch (DPI) is a measurement of resolution that is used for scanning and protocol. A DHCP server provides configuration parameters specific to the DHCP printing. Generally, higher DPI results in a higher resolution, more visible detail client host requesting, generally, information required by the client host to in the image, and a larger file size.
  • Page 312: Fuser Unit

    Glossary EtherTalk Error Correction Mode (ECM) is an optional transmission mode built into Class 1 A suite of protocols developed by Apple Computer for computer networking. It fax machines or fax modems. It automatically detects and corrects errors in the was included in the original Mac (1984) and is now deprecated by Apple in favor fax transmission process that are sometimes caused by telephone line noise.
  • Page 313: Ieee 1284

    Glossary Gateway IEEE A connection between computer networks, or between a computer network The Institute of Electrical and Electronics Engineers (IEEE) is an international and a telephone line. It is very popular, as it is a computer or a network that non-profit, professional organization for the advancement of technology allows access to another computer or network.
  • Page 314 Glossary ITU-T The Images Per Minute (IPM) is a way of measuring the speed of a printer. An IPM The International Telecommunication Union is an international organization rate indicates the number of single-sided sheets a printer can complete within established to standardize and regulate international radio and one minute.
  • Page 315: Mac Address

    Glossary LDAP The Lightweight Directory Access Protocol (LDAP) is a networking protocol for Modified Huffman (MH) is a compression method for decreasing the amount of querying and modifying directory services running over TCP/IP. data that needs to be transmitted between the fax machines to transfer the image recommended by ITU-T T.4.
  • Page 316 Glossary NetWare A network operating system developed by Novell, Inc. It initially used Open Systems Interconnection (OSI) is a model developed by the International cooperative multitasking to run various services on a PC, and the network Organization for Standardization (ISO) for communications. OSI offers a protocols were based on the archetypal Xerox XNS stack.
  • Page 317: Printer Driver

    Glossary PostScript Protocol PostScript (PS) is a page description language and programming language used A convention or standard that controls or enables the connection, primarily in the electronic and desktop publishing areas. - that is run in an communication, and data transfer between two computing endpoints. interpreter to generate an image.
  • Page 318: Toner Cartridge

    Glossary TCP/IP Server Message Block (SMB) is a network protocol mainly applied to share files, The Transmission Control Protocol (TCP) and the Internet Protocol (IP); the set of printers, serial ports, and miscellaneous communications between nodes on a communications protocols that implement the protocol stack on which the network.
  • Page 319 Glossary TWAIN Watermark An industry standard for scanners and software. By using a TWAIN-compliant A watermark is a recognizable image or pattern in paper that appears lighter scanner with a TWAIN-compliant program, a scan can be initiated from within when viewed by transmitted light. Watermarks were first introduced in Bologna, the program.
  • Page 320 Glossary WPA-PSK WPA-PSK (WPA Pre-Shared Key) is special mode of WPA for small business or home users. A shared key, or password, is configured in the wireless access point (WAP) and any wireless laptop or desktop devices. WPA-PSK generates a unique key for each session between a wireless client and the associated WAP for more advanced security.
  • Page 321 Index copy automatic redialing canceling a reserved fax job general setup address book changing the receive modes copying editing delaying a fax transmission basic copying group editing forwarding a received fax to another reducing or enlarging copies group registering destination registering forwarding a sent fax to another destination using...
  • Page 322 Index faxing tips for avoiding paper jams adjusting darkness adjusting resolution common Mac problems LCD display preparing to fax driver installation for network connected 17 browsing the machine status 67 receiving in Fax mode driver installation for USB cable connected Linux features common Linux problems...
  • Page 323 Index printing changing the default print settings network placing a machine Linux driver installation adjusting the altitude Linux preparing originals type multiple pages on one sheet of paper print UNIX general setup printing a document Windows mobile OS Windows general setup mobileprint printing on both sides of paper installing environment...
  • Page 324 Mac scanning estimated life printing problems Scanning from image editing program 104 handling instructions printing quality problems Scanning from network connected machine non-Samsung and refilled scanning problems redistributing toner Scanning using the WIA driver replacing the cartridge service contact numbers storing...
  • Page 325 Index driver reinstallation network cable using help watermark create delete edit Windows common Windows problems driver installation for network connected 14 driver installation for USB cable connected system requirements using SetIP wireless ad hoc mode Infrastructure mode USB cable disconnecting disconnectiong PBC mode wireless network...

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