Overview - HP StoreAll 8800 Administrator's Manual

Overview

HP StoreAll OS 6.5 (or later) supports the following versions:
HP IRS 7.0.8 (plus Content Level Update 7.0.8.1)—Version 7.0.8 works independently to
provide remote support for all devices. HP SIM is not required to provide remote support.
NOTE:
HP SIM 7.3—Although not required, you can install and use HP SIM 7.3 to manage cluster
devices.
HP Insight Remote Support Standard (IRSS) and HP Insight Remote Support Advanced (IRSA)
are not supported with StoreAll OS 6.5 or later.
More information
For product descriptions and information about downloading the software, see the HP Insight
Remote Support Software website:
http://www.hp.com/go/insightremotesupport
For information about HP SIM, go to:
http://www.hp.com/products/systeminsightmanager
Prerequisites
The required components for providing remote support for StoreAll systems are preinstalled on the
StoreAll nodes. Additional software installation and configuration must be performed on a separate
Windows system, which is referred to as the Central Management Server (CMS).
You must install HP Insight Remote Support (HP IRS) on the CMS. If you want to manage your
StoreAll devices, you can install HP Systems Insight Manager (HP SIM) on the CMS. However,
be aware that HP SIM is not required for sending events to HP Support.
Ensure that all devices can be reached by HP SIM and HP IRS. If you configured user networks
for each StoreAll node in the cluster, ensure that all user interfaces can be reached by HP SIM
and HP IRS.
Manually enter entitlement information for each device in HP IRS. Otherwise, devices will not
be available for remote support.
Do not integrate HP SIM with HP IRS using the "Enable SIM adapter" option, which is available
in the HP IRS software. HP IRS can function independently and does not require HP SIM
software.
On X9720 systems, you must manually configure the 3 GB SAS Switch using Virtual SAS
Manager and VC Manager for HP Support.
Limitations
Note the following:
For StoreAll systems, the HP Insight Remote Support implementation is limited to hardware
events.
Hardware support list
Table 1 (page 20)
HP IRS 7.0.9 is also supported (release date pending at time of publication)
shows the hardware supported for each StoreAll product.
Configuring HP Insight Remote Support on StoreAll systems 19