HP StoreAll 8800 Administrator's Manual page 6

Viewing network interface information................................................................................110
Adding Storage to an HP StoreAll 8800..................................................................................110
Recovering from a changed storage cluster UUID......................................................................114
10 Licensing.............................................................................................116
Viewing license terms............................................................................................................116
Retrieving a license key.........................................................................................................116
Using AutoPass to retrieve and install permanent license keys......................................................116
1 1 Troubleshooting....................................................................................117
Collecting information for HP Support with the IbrixCollect.........................................................117
Viewing the status of data collection...................................................................................117
Collecting logs................................................................................................................117
Downloading the data collection (archive file)......................................................................119
Deleting logs...................................................................................................................120
Viewing the data collection configuration............................................................................120
Modifying data collection.................................................................................................120
Obtaining custom logging from ibrix_collect add-on scripts....................................................121
Creating an add-on script.............................................................................................122
Running an add-on script.............................................................................................123
Viewing the output from an add-on script........................................................................123
Viewing data collection information....................................................................................124
Adding/deleting commands or logs in the XML file..............................................................125
Viewing software version numbers..........................................................................................125
Troubleshooting specific issues................................................................................................125
Software services.............................................................................................................125
Failover..........................................................................................................................126
Windows StoreAll clients...................................................................................................126
Synchronizing information on file serving nodes and the configuration database...........................127
Troubleshooting an Express Query Manual Intervention Failure (MIF)...........................................127
12 Recovering a file serving node................................................................130
Obtaining the latest StoreAll software release...........................................................................130
Creating a bootable a DVD..............................................................................................130
Creating a bootable USB flash drive...................................................................................130
Creating a bootable USB flash drive on Linux..................................................................130
Creating a bootable USB flash drive on Windows...........................................................131
Restoring StoreAll OS Software on a 8800 or 9320 node with custom credentials.........................134
Performing the recovery.........................................................................................................135
Reconfiguring the bond.....................................................................................................138
Completing the restore on a file serving node...........................................................................142
Troubleshooting....................................................................................................................144
iLO remote console does not respond to keystrokes...............................................................144
The ibrix_auth command fails after a restore........................................................................144
13 Support and other resources...................................................................145
Contacting HP......................................................................................................................145
Related information...............................................................................................................145
Obtaining spare parts......................................................................................................146
HP websites....................................................................................................................146
Rack stability........................................................................................................................146
Product warranties................................................................................................................146
Subscription service..............................................................................................................146
14 Documentation feedback.......................................................................147
A System component and cabling diagrams for 9320 systems.........................148
System component diagrams..................................................................................................148
6 Contents