Polycom VVX 101 Quick Reference Manual

During a call

This section describes tasks you can perform when you are currently engaged in a call. Soft key names are in Bold. Function keys are identified by the icon that appears on the key.
Phone number means to dial a phone number or an extension number.
Task
Create conference call with call on hold
End call
Hold call
Resume call
Park current call
Split conference into 2 calls on hold
Transfer call after consulting (attended transfer)
Transfer call without consulting (blind transfer)
Transfer call to another user's voicemail
Other tasks
This section describes tasks you can perform when not currently engaged in a call. Soft key names are in Bold. Function keys are identified by the icon that appears on the key.
Phone number means to dial a phone number or an extension number.
Task
Log in or out of a phone, station, or queues
Change your status
Record your agent greeting
Place a call
Answer call
Create conference call
Access voice mail
List all parked calls
List one parked call
Pick up parked call
Page
Pick up held or alerting call
(on a station to which you have access)
Pick up group call
Polycom® VVX® 101 / 201 / 300 / 301 / 310 / 311 / 400 / 401 / 410 / 411 Quick Reference ©1994-2016 Interactive Intelligence, Inc. All rights reserved.
Key Sequence
More + Confrnc + phone number + More + Confrnc.
End Call.
Hold.
Resume.
More + Park + orbit number + Park.
Split.
Transfer + phone number + consult with recipient + Transfer.
Transfer + Blind + phone number.
Transfer + Blind + phone number + .
Key Sequence
 + Dial + 98 + extension + password + # + [menu option]
Menu options:
1 Log on 2 Log off
4 Change your status 5 Record your agent greeting
Menu optio ns:
Do one of the following:
• Phone number + lift handset or .
• Lift handset or + phone number.
• New Call + phone number + lift handset or
Answer.
Phone number + More + Confrnc + phone number + More + Confrnc.
Messages + Message Center + (optional) select line + Connect + follow voice prompts to listen to messages.
 + 904 + press Dial.
 + 904 + orbit number + Dial.
Select a phone line +  + 903 + orbit number.
 + 901 + zone number + Dial.
 + pause + 95 + extension.
New Call + Pickup + Group
3 Log on or off of a different station
6 Log on or off of queues
.
Polycom® VVX® 101 / 201 / 300 / 301
/ 310 / 311 / 400 / 401/ 410 / 411
Business Media Phone

Quick Reference

These instructions highlight Polycom phone features. See
the appropriate Polycom VVX  User Guide for more detailed
instructions on using the soft keys, function keys and, the
phone menu.
These instructions apply to phones running Polycom UC
Software 4.0.1 or later.
Polycom application firmware requirements for each model
are listed on the SIP IP Phones information page available
at the Interactive Intelligence Testlab website,
http://testlab.inin.com.
Interactive Intelligence, Inc.
7601 Interactive Way
Indianapolis, IN 46278
Telephone/Fax: (317) 872-3000
www.ININ.com
DC-012-4.0-QR22 Revised 7/20/2016