Brother ImageCenter ADS-2400N User Manual page 287

Troubleshooting
Difficulty Cause
Cannot scan a long Long Paper is not selected for the
document. document size.
A multifeed occurs. The document is not loaded properly.
Cannot scan. Secure Function Lock is on.
Cannot scan a thick Card materials and environment are not
card successfully. suitable.
Rear end scan result A thick document hit the output tray.
expires when you scan
a thick document or
the scanned image will
be stretched.
Software Difficulties
Difficulty Cause
Cannot install —
software.
Cannot find how to —
start ControlCenter4
®
(Windows ).
Cannot start You have not logged on the computer
ControlCenter2 as the administrator.
(Macintosh).
Suggestions
Select Long Paper for the document size. If you
cannot select Long Paper, when scanning from the
machine's Control Panel, set Skip Blank Page to
Off and set Scan Type to an option other than Auto.
Then, you can select Long Paper for the document
size.
Load your document properly (see Standard-size
Documents on page 60), and then try again.
Call your administrator to check your Secure
Function Lock settings.
See Secure Function Lock 3.0 on page 41.
Load your card sideways. Scan using the following
settings:
Plastic card mode: Off
Resolution: 600 dpi
Document Size: Auto
Multifeed detection: Off
Scan your document without using the output tray.
Suggestions
®
(Windows users only)
Run the Repair MFL-Pro Suite program on the
DVD-ROM. This program will repair and reinstall
the software.
If the icon is not displayed in the task tray,
click (Brother Utilities) on your desktop, and
then click the drop-down list and select your model
name (if not already selected). Click Scan in the left
navigation bar, and then click ControlCenter4.
Restart the computer and log on as the
administrator.
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