Brother ImageCenter ADS-2400N User Manual page 280

Troubleshooting
Error message
Document Jam/
Too long
Multifeed detection Multiple pages were fed at the same
Unusable Device
Unusable USB Device An unsupported USB device is
USB Hub
Not Supported
Insufficient USB
Storage
USB Access Error
USB Write-protected The inserted USB flash drive is
Too Many Files on
USB
Cause
 The Paper Guides are not set to
the correct document size.
 The settings are not suitable for
your document.
 Paper dust has accumulated on
the surface of the Pick Up Roller
or Reverse Roller.
time.
An unusable device is inserted in the
USB port.
inserted in the USB port.
A hub or USB flash drive with a hub
is inserted in the USB port.
The inserted USB flash drive is full.
The USB flash drive was removed
while it was being accessed.
write-protected.
Your machine cannot save to a USB
flash drive if it contains too many
files.
Action
Clear the document jam (see Document Jam
on page 266) and then do the following:
 Adjust the Paper Guides to fit the width of the
document. When Scan Size is set to Auto and
you are scanning a document that contains
multiple page sizes, insert narrow pages straight
and as close to the center of the machine as
possible. If the document does not feed straight,
use Continuous Scanning.
 Confirm the settings. See Important in Document
Jam on page 266.
 Clean the Pick Up Roller and Reverse Roller.
See Clean the Scanner and Rollers on page 241.
Clear the Multifeed. See Document Jam
on page 266.
Disconnect the device. Turn the machine off and then
on by unplugging the machine from the AC power
outlet and then plugging the machine in again.
Remove the unsupported USB device, such as a
mouse or mobile device that does not support USB
flash drive mode, from the USB port.
Remove the unsupported device, such as a USB hub
or USB flash drive with a hub, from the USB port.
Press any button (ADS-2400N / ADS-3000N) or
(ADS-2800W / ADS-3600W) and then do one of
the following:
 Delete unused files or folders from the USB flash
drive and then try again.
 Use a USB flash drive that has available space.
Press any button (ADS-2400N / ADS-3000N) or
(ADS-2800W / ADS-3600W).
Remove the write-protected USB flash drive, press
any button (ADS-2400N / ADS-3000N) or
(ADS-2800W / ADS-3600W), and then do
one of the following:
Turn off the USB flash drive's write-protection

and then try again.
 Use a USB flash drive that is not write-protected.
Remove the USB flash drive, press any button
(ADS-2400N / ADS-3000N) or
ADS-3600W). Delete unused files or folders from
the root folder of the USB flash drive and then try
again.
10
(ADS-2800W /
264