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v Customer System Phone Number
Telephone number to which your system's modem is connected. The service or
administration center representatives need this number to make direct contact with
your system for problem investigation. This is also referred to as the Call-in phone
number .
v Customer Account Number
This number is available for service providers to use for record keeping and billing.
v Call Out Policy-Numbers to call if failure
This is set to either first or all. If the call-out policy is set to first, call out stops at the
first successful call to one of the following numbers in the order listed:
1. Service Center
2. Customer Administration Center
3. Pager
If Call Out Policy is set to all, call-out attempts to call all of the following numbers in
the order listed:
1. Service Center
2. Customer Administration Center
3. Pager
v Customer RETAIN Login ID Customer RETAIN Login Password
These settings apply to the RETAIN service function.
v Remote Timeout, in seconds Remote Latency, in seconds
These settings are functions of the service provider's catcher computer.
v Number of Retries While Busy
This is the number of times the system should retry calls that resulted in busy
signals.
v System Name (System Administrator Aid)
Name given to the system and is used when reporting problem messages.
Note: If you provide the system name, your support team can quickly identify the
You can access this service aid directly from the AIX command line by typing:
/usr/lpp/diagnostics/bin/uspchrp -m
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User's Guide
location, configuration, and history of your system.
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