AT&T DECT EL52419 User Manual page 58

Appendix C
Troubleshooting
My calls cut
in and out
while I'm using
my cordless
handset.
The charge
light is off.
My caller ID
isn't working.
• Other electronic products can cause interference with
your cordless phone. Try installing your phone as
far away as possible from electronic devices such as
wireless routers, or other cordless telephones.
• Move the handset closer to the base. The operating
range may vary with environmental conditions and time
of use. There may be places within your environment
that a cordless phone will not work well.
• If the problem only occurs in certain areas of your
environment, you can conclude that there is nothing
wrong with the phone.
• Do not install this phone near a microwave oven or
on the same electrical outlet. You may experience
decreased performance while the microwave oven is
operating.
• If your phone is plugged in with a modem or surge
protector, plug the phone (or modem/surge protector)
into a different location. If this doesn't solve the
problem, re-locate your phone or modem farther apart
from one another, or use a different surge protector.
• Relocate your telephone base to a higher location. The
phone will have better reception when installed in a
high area.
• If the other phones in your home are having the same
problem, the problem is in your wiring or local service.
Contact your local telephone company (charges may
apply).
• Make sure the power and line cords are plugged in
correctly and securely.
• Unplug the electrical power. Wait for 15 seconds, then
plug it back in. Allow up to one minute for the cordless
handset and telephone base to reset.
• Clean the cordless handset and telephone base charging
contacts each month using a pencil eraser or cloth.
• Caller ID is a subscription service. You must subscribe to
this service from your local telephone company for this
feature to work on your phone.
• Your caller must be calling from an area that supports
caller ID.
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