AT&T DECT EL52419 User Manual page 54

Appendix C
Troubleshooting
My cordless
handset isn't
performing
normally.
CONNECTING...
appears on my
cordless handset.
• Make sure you have a dial tone before dialing. The
cordless handset may take a second or two to find the
telephone base and produce a dial tone. This is normal.
Wait an extra second before dialing.
• Eliminate any background noise. Noise from a
television, radio or other appliances may cause the
phone to not dial out properly. If you cannot eliminate
the background noise, first try muting the cordless
handset before dialing, or dialing from another room in
your home with less background noise.
• If the other phones in your home are having the same
problem, the problem is in your wiring or local service.
Contact your local telephone company (charges may
apply).
• Make sure the power cord is securely plugged into
the telephone base. Plug the power adapter into a
different, working electrical outlet not controlled by a
wall switch.
• Move the cordless handset closer to the telephone
base. You might have moved out of range.
• Reset the telephone base. Unplug the electrical power.
Wait for 15 seconds then plug it back in. Allow up to
one minute for the cordless handset and telephone
base to reset.
• Other electronic products can cause interference
to your cordless phone. Try installing your phone
as far away from these types of electronic devices
as possible: television sets, VCRs, or other cordless
telephones.
• Ensure that the telephone base is powered up.
• Place the cordless handset in the telephone base for
one minute to allow the cordless handset and base to
resynchronize.
• Move the cordless handset closer to the telephone
base. You might have moved out of range.
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