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NEC 2400 Integration Manual

Intuity integration with nec neax 2400 switch
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585-310-216
Issue 2
December, 1995
Ta
TM
INTUITY
Integration with
TM
NEC® NEAX
2400 Switch
Graphics © AT&T 1988

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Summary of Contents for NEC 2400

  • Page 1 585-310-216 Issue 2 December, 1995 INTUITY Integration with NEC® NEAX 2400 Switch Graphics © AT&T 1988...
  • Page 2 Blank Page...

  • Page 3: Table Of Contents

    Factory Assembled Systems Determining the Placement of the SID System Configuration Intuity System Required Hardware Switch Integration Device Required Hardware NEC NEAX 2400 MCI Hardware Switch Integration Device Basics The Switch Integration Device Hardware Front Panel Rear Panel The Switch Integration Device Software...
  • Page 4 Contents Scroll Item Edit Forms Edit Form Keys Edit Form Help Functions Action Forms Switch Integration Planning Determining the Number of Voice Mail Ports Setting the Message Desk Number Setting the Calling Party Identification Pad String Setting the Message Waiting Indicator Pad String Setting the Message Waiting Indicator Feature Determining the Message Center Interface Baud Rate 3-3 Determining the SMDI Baud Rate...
  • Page 5 Administering the Switch Link Administration Screen Stopping and Restarting the Voice System Administering the System Translation Screen NEAX 2400 Switch Administration Administer Analog Voice Mail Ports Assign Voice Mail Extensions to a UCD Group Setting Up a UCD Overflow Group...
  • Page 6 Contents Acceptance Tests Administer the Test Subscribers Task 1: Forward Calls for Ring-No-Answer Task 2: Forward Calls for Busy Conditions Task 3: Forward Subscribers for All Calls Cut-to-Service Administer the Subscriber Telephones Task 1: Forward Subscribers for Ring-No-Answer Task 2: Forward Calls for Busy Conditions Task 3: Forward Subscribers for All Calls Troubleshooting and Error Logs Switch Integration Device Problems...
  • Page 7 Contents Message Retrieval in Lodging Systems without AUDIX Message Retrieval in Systems Shared with AUDIX Retrieval from the AUDIX Ap plication Retrieval from the Lodging Ap plication Alternate Message Retrieval Method Voice Mail Administration Call Coverage Path Do-Not-Disturb Cut-to-Service Gradual Cut-to-Service One-Step Cut-to-Service Summary Abbreviations...
  • Page 8 Contents viii Issue 2 December 1995...

  • Page 9: About This Document

    About This Document INTUITY™ Integration with NEC® NEAX™ 2400 Switch contains installation and administration instructions for integrating a NEAX 2400 MCI switch with an INTUITY system. The document contains instructions or information on the following topics. Switch integration planning strategies...

  • Page 10: Intended Audiences

    Intended Audiences This document is designed primarily for the on-site AT&T-certified services technician, the customer’s technical personnel, and the customer’s NEAX services technician. Use the document to install INTUITY system integration-required hardware and software, perform acceptance tests, and perform cut-to-service. The customer or the customers’ switch vendor should use the document when performing switch administration tasks and other customer required tasks.
  • Page 11 Chapter 7, "NEAX 2400 Switch Administration", contains information and instructions for administering a NEAX 2400 MCI switch to work with an INTUITY system. Chapter 8, "Switch Integration Device Administration", contains information and instructions for administering the SID to work with the INTUITY system.

  • Page 12: How To Use This Document

    How to Use this Document This document provides additional information you need to know when integrating a NEAX switch with an INTUITY system. Use this document as additional information with the following documents: INTUITY MAP/5 Hardware Installation, 585-310-146 INTUITY MAP/40 Hardware Installation, 585-310-138 INTUITY MAP/100 Hardware Installation, 585-310-139 INTUITY Software Installation, 585-310-140 Do not perform any tasks in this document until you complete the required tasks...
  • Page 13 About This Document Begin at the Administration menu, and select the following sequence: > Voice System Administration > Voice Equipment In this example, you would first access the Administration menu. Then you would select the Voice System Administration option to display the Voice System Administration menu.

  • Page 14: Trademarks And Service Marks

    Trademarks and Service Marks The following trademarked products may be mentioned in this book: Product Name 5ESS™ AT™ AUDIX® BT-542B™ COMSPHERE® CONVERSANT® Voice Information System DEFINITY® Dterm™ Equinox™ INTUITY™ MD110® MEGAPLEX™ MEGAPORT™ Meridian™ Microcom Networking Protocol® NEAX™ NEC® Northern Telecom® ORACLE™...
  • Page 15 About This Document Related Resources In addition to this book, you may need to reference the following books: INTUITY System Description INTUITY AUDIX Feature Descriptions INTUITY Documentation Guide Migration to the INTUITY System INTUITY New System Planning INTUITY MAP/5 Hardware Installation INTUITY MAP/5 Installation Checklist INTUITY MAP/40 Hardware Installation INTUITY MAP/40 Installation Checklist...

  • Page 16: How To Make Comments About This Book

    INTUITY AUDIX Announcement Customization- French Canadian AUDIX Administration and Data Acquisition Package A Portable Guide to Voice Messaging Voice Messaging Quick Reference Multiple Personal Greetings Quick Reference Voice Messaging Wallet Card Outcalling Quick Reference Voice Messaging Business Card Stickers Voice Messaging Subscriber Artwork Package How to Make Comments About This Book A reader comment card is behind the title page of this book.

  • Page 17: Introduction And Requirements For Integration

    System. To create an integrated environment between INTUITY Messaging System and an NEC NEAX 2400 MCI switch, AT&T uses an electronic box called a Switch Integration Device (SID). The SID operates as a protocol converter between the switch and the INTUITY Messaging System, converting NEAX 2400 call information into Simplified Message Desk Interface (SMDI) format and sending the information to the application.
  • Page 18 Subscribers also use the UCD central number to access the INTUITY Messaging System. Before you connect the NEAX 2400 MCI to the SID and the INTUITY System, confirm that you have all required hardware and software integration components. This chapter provides you with hardware and software diagrams, checklists, and explanations.

  • Page 19: Safety Considerations

    Safety Considerations CAUTION: Electrostatic discharge damages electronic equipment. Do not touch any electronic component until you properly ground yourself. To prevent damage to the equipment and yourself, follow these precautions: Familiarize yourself with the procedures necessary to prevent electrostatic damage to equipment. Shut off all power and remove all cables from equipment.

  • Page 20: Determining The Placement Of The Sid

    AT&T supplied cable and the NEAX 2400 MCI port adaptor. Use a cable that meets the EIA RS-232 standards, including the 50 feet maximum cable length. Failure to meet EIA communication standards may cause data transmission errors.

  • Page 21: System Configuration

    IVC6 Modular cable Figure 1-2 Connections through the Multiport Serial Card for an Intuity Integration with a NEAX Switch System Configuration Demarcation point Customer- NEAX 2400 Null cable provided (shipped connection with SID) to NEAX PA-16LCQ analog port Issue 2 December 1995...
  • Page 22 Introduction and Requirements for Integration Figure 1-3 Connections through the COM 1 Serial Port for an Intuity Integration with a NEAX Switch (MAP/5 only) Issue 2 December 1995...

  • Page 23: Intuity System Required Hardware

    Intuity System Required Hardware Table 1-1 lists the hardware components required on the Intuity system for the NEAX integration. Table 1-1. Intuity System Hardware Components Required for the Integration Component MAP/5, MAP/40, or Hardware platform that operates the MAP/100 Intuity system software IVC6 cards Integrated Voice Processing (IVC6) cards used for voice port connections.

  • Page 24: Switch Integration Device Required Hardware

    Introduction and Requirements for Integration Switch Integration Device Required Hardware Table 1-1 lists the required SID components for the integration. Table 1-2. Switch Integration Device Hardware Components Required for the Integration Component AT&T Switch Integration Device, Release 2 Null Cable Used for connection to SID Y-Cable Used for connection from Null cable to...

  • Page 25: Nec Neax 2400 Mci Hardware

    Table 1-3. All required items should be available and configured before an AT&T technician arrives to install the INTUITY system. The INTUITY system integrates only with the NEC NEAX 2400 switch and related components described in Table 1-3 Table 1-3.
  • Page 26 Administer the INTUITY System to transfer calls to a station other than an actual attendant console, for example a digital telephone capable of displaying calling party information. The NEAX 2400 switch does not allow stations to transfer calls to an attendant console.

  • Page 27: Switch Integration Device Basics

    Before you attempt to operate and administer the Switch Integration Device (SID) and integrate an NEC NEAX 2400 MCI switch with an INTUITY System, you need to understand the hardware components of the SID and how to use the device.

  • Page 28: The Switch Integration Device Hardware

    Switch Integration Device Basics The Switch Integration Device Hardware Before you use the SID, you need to understand each hardware component. Read the descriptions below of each component and refer to Figure 2-1. to locate the component. Front Panel LCD display Diagnostic lights Keypad Rear Panel...

  • Page 29: The Switch Integration Device Hardware

    DISPLAY Status DIAGNOSTIC LIGHTS Power Switch Power Cord Outlet (Male) 115-230V AC 50/60 Hz (Fan Outlet) Figure 2-1. Top: SID Front Panel The Switch Integration Device Hardware Func Mode Enter KEYPAD 25 Pin 25 Pin Link B Link A Diag Net B Net A Modem...

  • Page 30: The Switch Integration Device Software

    Switch Integration Device Basics The Switch Integration Device Software The SID contains software that allows you to perform installation, configuration, and diagnostic tasks by using the keypad and the LCD screen. As you administer the SID, you use three types of forms or screen d isplays. Each type of form has a specific task.

  • Page 31: Edit Forms

    Example: If you wanted option 4, SETUP, from the MCI User Interface Main Menu shown in Figure 2-2., press 4 on the keypad. After you press 4, you see the SETUP form appear on the screen as shown in Figure 2-3.. SETUP 1-Params 4-Advanced...

  • Page 32: Single Item Edit Forms

    Switch Integration Device Basics Single Item Edit Forms On a Single Item Edit form, you must enter one piece of information or answer one question. Figure 2-4. shows you an example of a single item edit form, the SETUP form. On the form, you need to enter the number of ports assigned to the INTUITY System.

  • Page 33: Edit Form Keys

    In the example, you use the MCI form to set the baud rate for the MCI link. You can set the baud rate to specific values between 300 and 9600 baud. On the form you see a default value of 1200. To see the other options, you press the left arrow key to decrease the baud rate or press the right arrow key to increase the rate.

  • Page 34: Edit Form Help Functions

    Switch Integration Device Basics Edit Form Help Functions Edit forms allow you to actively access help screens. To access the help screen, press at any edit form. The SID places the help screen on the LCD MODE display. The SID retains any information you may have entered on the edit form and places the edit form with your information back on the display when you exit the help screen.
  • Page 35 No action You have read the basic information necessary to integrate and INTUITY System with an NEC NEAX 2400 MCI switch. Proceed to Chapter 3, "Switch Integration Planning", to plan the switch integration and prepare for the installation and administration procedures.
  • Page 36 Switch Integration Device Basics 2-10 Issue 2 December 1995...

  • Page 37: Switch Integration Planning

    Switch Integration Planning Before you implement the NEC NEAX 2400 Message Center Interface (MCI) integration with an INTUITY System, you must plan the process. This chapter provides worksheets and information to help you plan and record the integration. You use the worksheets later to complete the switch integration process.

  • Page 38: Determining The Number Of Voice Mail Ports

    Switch Integration Planning Determining the Number of Voice Mail Ports You must specify the number of voice mail ports for the Switch Integration Device (SID) to support and monitor. The number of ports for the SID is the same as the number of ports assigned to the INTUITY System.

  • Page 39: Setting The Calling Party Identification Pad String

    You must set the baud rate for the MCI link. The SID provides baud rate selections of 300, 1200, 2400, and 9600 baud and sets a default of 1200 baud. Make sure that the baud rate equals the dip switch settings on the MCI link switch I/O card.

  • Page 40: Determining The Smdi Baud Rate

    You must set the baud rate for the Simplified Message Desk Interface (SMDI) link. The SID provides baud rate selections of 300, 1200, 2400, and 9600 baud and sets a default of 1200 baud. AT&T recommends that you use a baud rate of 2400.
  • Page 41 Worksheet B: Extension/LTN Plan Extension Determining the Extension/Logical Terminal Number Plan Extension Issue 2 December 1995...
  • Page 42 Switch Integration Planning Issue 2 December 1995...

  • Page 43: Hardware Installation

    Hardware Installation This chapter describes the hardware and cable installation tasks required to integrate the NEAX 2400 MCI switch with an INTUITY System through a switch integration device (SID). Before you proceed with the instructions in this chapter, verify that the hardware has been installed and that all required steps have been...

  • Page 44: Connect An Analog Line To The Modem

    Hardware Installation Connect an Analog Line to the Modem This task should be performed by the AT&T installation technician and the customer or the customer’s switch technician. The SID contains an internal modem that allows for remote site access and maintenance.

  • Page 45: Connect The Mci Line To The Switch

    Connect the MCI Line to the Switch The customer or the customer’s switch technician must complete this task. AT&T does not assume responsibility for any cable connections to the NEAX 2400 switch. The NEAX 2400 switch communicates with the SID through a Message Center Interface (MCI) link.
  • Page 46 Use the following instructions to connect the MCI line to the NEAX 2400 switch. 1. Set the MCI I/O port (PN PAIO02) at the same baud rate as the SID, 2400 baud. Use Table 4-1 to set the DIP switches on the MCI I/O port.
  • Page 47 NOTE: If you need more information for setting the baud rate, parity, and DIP-switches on the NEAX 2400 MCI port, refer to the documentation supplied with your switch or contact your switch service representative. Table 4-2. MCI I/O Port DIP-Switch SW01 or SW11 Settings for Switches 4...
  • Page 48 Hardware Installation Table 4-3. MCI I/O Port DIP-Switch SW02 or SW12 Settings for Switches 1 through 8 Switch Setting Number NOTE: Recommended Default Settings: If you use port 0, configure switches 01 and 02. If you use port 1, configure switches 11 and 12. Standard switch settings for SW01 or SW11 are 1 ON, 2 OFF, 3 ON, 4 OFF, 5 OFF, 6 OFF, 7 ON, and 8 ON.

  • Page 49: Connect The Mci Cable To The A25B Cable

    Table 4-4. Cable Pinouts NEAX 2400 25 Pair Port 0 Violet/Slate Blue/White Orange/White Blue/Red Port 1 Violet/Slate Green/Black Brown/Black Green/Yellow Proceed to the next section. Connect the MCI Cable to the A25B Cable The customer or the customer’s switch technician must connect the cable. AT&T does not assume responsibility for connecting the MCI cable and the A25B cable.

  • Page 50: Connect The Null Cable And The Y-Cable To The Sid

    The AT&T installation technician, the customer, or the customer’s switch technician must complete this task. The NEAX 2400 switch communicates with the SID through a Message Center Interface (MCI) link. To connect the SID to the MCI digital port, you must connect a Null cable and a Y-cable to the SID.

  • Page 51: Connect The Sid To The Intuity System

    When you turn on the power switch, the Status LED on the front of the SID illuminates. You have completed the hardware installation steps required for the NEAX 2400 integration. Proceed to Chapter 5, "Installing SID Software on the INTUITY System", in this document.
  • Page 52 Hardware Installation 4-10 Issue 2 December 1995...

  • Page 53: Installing Sid Software On The Intuity System

    Installing SID Software on the INTUITY System This chapter provides procedures for installing the SID software on the INTUITY system. NOTE: Before you install the SID software, make sure that the voice system and maintenance software are installed. Also, ensure that no other switch software is already installed.

  • Page 54: Stop The Voice System

    Installing SID Software on the INTUITY System Stop the Voice System Before you can load the SID software, you must stop the voice system. CAUTION: All calls in progress will be disconnected. Use the following procedure to stop the voice system. 1.

  • Page 55: Load The Sid Software

    Load the SID Software Load the SID Software 1. Starting at the INTUITY Administration menu, select the following series of menu options: > Customer/Services Administration >System Management >UNIX Management >Software Install After you select the last option, you see the Software Install menu, as shown in Figure 5-1.
  • Page 56 Installing SID Software on the INTUITY System 2. Select Floppy drive from the Software Install menu. The system responds: Insert diskette into Floppy Drive 1. Type [go] when ready or [q] to quit: (default: go) 3. Insert SID Switch Integration Package Disk 1 of 2 into the 3.5” floppy drive. 4.
  • Page 57 Load the SID Software Figure 5-2. Switch Link Administration Screen with System Defaults 11. Use Table 5-1 to enter the correct values in each field on the Switch Link Administration screen. Issue 2 December 1995...
  • Page 58 (from right to left). AT&T recommends that you use /dev/ttysaa as the serial port. Indicates the rate at which the SID and the INTUITY system communicate. Setting: A baud rate of 1200, 2400, 4800, or 9600. Press (F2) to choose from a menu of CHOICES possible settings.
  • Page 59 12. Press (F3). SAVE After you press the key, you receive a confirmation message as shown in Figure 5-3. The message tells you that the serial port was registered successfully and that you need to start the voice system Figure 5-3 Switch Link Administration Confirmation Message 13.

  • Page 60: Start The Voice System

    Installing SID Software on the INTUITY System Start the Voice System Restart the voice system for the INTUITY system to accept and process calls. Use the following procedure to start the voice system. 1. Starting at the INTUITY Administration menu, select the following series of menu options: >...

  • Page 61: Administering The Intuity System For The Neax Integration

    Administering the INTUITY System for the NEAX Integration This chapter describes how to administer the INTUITY system for integration with the NEAX switch. To integrate with the NEAX switch, the INTUITY system needs to know specific information about how the integration is set up, such as the serial port and baud rate being used.

  • Page 62: Administering The Switch Link Administration Screen

    Administering the INTUITY System for the NEAX Integration Administering the Switch Link Administration Screen During the NEAX software installation process, the values for the Switch Link Administration screen were administered. You need to change the default settings on this screen. Use the following procedure to change the settings. 1.
  • Page 63 Administering the Switch Link Administration Screen Figure 6-2 Switch Interface Administration Menu 4. Select Switch Link Administration from the menu. After you select the option, you see the Switch Link Administration screen as shown in Figure 6-3. Figure 6-3 Switch Link Administration Screen 5.
  • Page 64 (from right to left). AT&T recommends that you use /dev/ttysaa as the serial port. Indicates the rate at which the SID and the INTUITY system communicate. Setting: A baud rate of 1200, 2400, 4800, or 9600. Press (F2) to choose from a menu of possible CHOICES settings.
  • Page 65 Administering the Switch Link Administration Screen 6. Press (F3). SAVE After you press the key, you receive a confirmation message as shown in Figure 6-4. The message tells you that the serial port was registered successfully and that you need to stop and restart the voice system Figure 6-4 Switch Link Administration Confirmation Message 7.

  • Page 66: Stopping And Restarting The Voice System

    Administering the INTUITY System for the NEAX Integration Stopping and Restarting the Voice System To execute the changes you made on the Switch Link Administration screen, use the following procedure to stop and restart the voice system. 1. Starting at the INTUITY Administration menu, shown in Figure 6-1., select the following series of menu options: >...

  • Page 67: Administering The System Translation Screen

    Administering the System Translation Screen Use the following procedure to administer the System Translation screen. 1. Starting at the INTUITY Administration menu, shown in Figure 6-1., select the following series of menu options: > Switch Interface Administration > System Translation After you select the System Translation option, you see the System Translation screen as shown in Figure 6-5.
  • Page 68 Administering the INTUITY System for the NEAX Integration Table 6-2. System Translation Screen Entries Field Switch link type Host type Host link ID Extension length Address Ranges: first Address Ranges: last Address Ranges: public network number Issue 2 December 1995 Description The field contains the current switch link type.
  • Page 69 3. Press (F3) to save you entries on the screen. SAVE After you press the key, you see the Command Output screen as shown in Figure 6-6. The message indicates that the fields were updated successfully. Figure 6-6 Command Output Screen 4.
  • Page 70 Administering the INTUITY System for the NEAX Integration 6-10 Issue 2 December 1995...

  • Page 71: Neax 2400 Switch Administration

    The instructions in this chapter only explain the screen fields and information necessary to integrate the NEAX 2400 switch with an INTUITY System. If you require more information for any screens or processes not explained in this chapter, refer to the documentation supplied with your switch for more information.

  • Page 72: Administer Analog Voice Mail Ports

    1. Log on to the NEAX 2400 Maintenance and Administration Terminal (MAT). For NEAX 2400 MAT logon instructions, contact your system administrator. 2. After you log on to the MAT, you see the 2400 Maintenance Command MENU as shown in Figure 7-1. SYSTEM CONTROL...
  • Page 73 3. Enter 6 to select the Station Data option. After you select the option, you see the Station Data Commands screen as shown in Figure 7-2. ASDT: Assignment of Station Data ASCL: Assignment of Station Class Data ASTN: Assignment of Station Number DSTN: Display of Station Data AKYD:...
  • Page 74 NEAX 2400 Switch Administration 4. Enter 1 to select the Assignment of Station Data option and enter station administration information for each voice mail port. After you select the option, you see the screen as shown in Figure 7-3. Assignment of Station Data...
  • Page 75 9. In the RSC (Route Restriction Class) field, you see a default value of 0. Enter the correct RSC. After you press field. Contact your switch system administrator to determine if the default value is correct. 10. In the SFC (Service Feature Class) field, you see a default value of 0. Enter the correct SFC.

  • Page 76: Assign Voice Mail Extensions To A Ucd Group

    503 to the analog voice mail ports. 500 was assigned as the first port extension and is the target number. The NEAX 2400 supports up to seven UCD groups with twenty members in each group. The UCD groups do not automatically transfer calls to each other. To connect the groups, you must use the UCD Overflow feature.
  • Page 77 1. At the Station Data Commands Menu shown in Figure 7-2., enter 13 to select the Assignment of Station Hunting-UCD option. After you enter the selection, you see the Assignment Of Station Hunting - UCD screen as shown in Figure 7-4. Assignment of Station Hunting - UCD STN: CNT:...

  • Page 78: Setting Up A Ucd Overflow Group

    Setting Up a UCD Overflow Group On the NEAX 2400 switch, you can create a maximum of 7 UCD groups with 20 station extensions in each UCD group. If all the extensions in a UCD group are busy, calls do not automatically transfer to the next group. You must use the UCD Overflow feature to link the groups together.
  • Page 79 After you select the option, you see the Assignment of Ucd Overflow Group screen as shown in Figure 7-5. Assignment of UCD Overflow Group TN-A: 1 STN-A: TN-B: 1 STN-B: Figure 7-5. Assignment of UCD Overflow Group Screen 3. In the TN-A field, enter the Tenant Number you assigned to the first UCD group you created.

  • Page 80: Configuring The Message Center Interface Link

    NOTE: Do not change any information on any screen until you contact your NEAX 2400 switch administrator. Few switches are identically configured. The instructions in this section provide the minimum requirements for the MCI integration to function with the SID. If you need more information on configuring the switch, contact your switch administrator or consult the documentation supplied with the switch.
  • Page 81 1. At the 2400 Maintenance Command menu, shown in Figure 7-1., enter 13 to select the Installation option. After you select the option, you see the Installation Commands menu as shown in Figure 7-6. INSTALLATION COMMANDS ASYD: Assignment of System Data...
  • Page 82 NEAX 2400 Switch Administration 2. Enter 1 to select the System Data option. After you the Assignment Of Station Data screen as shown in Figure 7-7. Assignment of System Data SYS: INDEX: DATA: Figure 7-7. Assignment of System Data Screen 3.

  • Page 83: Assign A Port For The Message Center

    If you need more information for any of the screen fields or processes described in this section, contact your switch administrator or consult the documentation supplied with your switch. Assign a Port for the Message Center Interface Link Use the instructions in this section to assign a port for the MCI link. Assigning a port tells the switch the proper port to send information to the SID through the MCI link.
  • Page 84 NEAX 2400 Switch Administration 4. Enter the port assignment number in the DATA field. Use Table 7-1 to determine the port assignment for the MCI link. To use the chart, find the port number you want to use under the Port heading.

  • Page 85: Define The Port As A Terminal

    Define the Port as a Terminal You must now designate that the port assigned to the MCI link is a terminal or two-way communication port. If you do not perform this step, the switch uses the port as a printer or one-way communication port. Use the following instructions to define the MCI port type.

  • Page 86: Assign The Mci Link To A Ucd Group

    NEAX 2400 Switch Administration Under the Port heading, find the port number you assigned to the MCI link in the "Assign a Port for the Message Center Interface Link" section. When you find the port number, locate the index value in the Index column across from the port number.
  • Page 87 Use the following instructions to configure the UCD group with the MCI link. 1. At the INSTALLATION COMMANDS menu, shown in Figure 7-6., enter 1 to select the System Data option. After you press ASSIGNMENT OF STATION DATA screen as shown in Figure 7-10. Assignment of System Data SYS: INDEX:...
  • Page 88 This index contains other fields that control features not related to MCI. 6. Enter 01 in the DATA field. You have completed the NEAX 2400 MCI switch administration. Proceed to Chapter 8, "Switch Integration Device Administration", to configure the switch integration device.

  • Page 89: Switch Integration Device Administration

    Administration The instructions in this chapter explain how to configure the SID to integrate with an NEAX 2400 MCI switch and an INTUITY System. The installation technician administers the SID based on NEAX switch administration information provided by the customer. As you administer the SID configuration, you must perform the...

  • Page 90: Administer The Basic Parameters

    Switch Integration Device Administration Administer the Basic Parameters In Chapter 3, "Switch Integration Planning", you completed switch integration planning worksheets and determined the values for each of the basic parameters. If you did not complete the worksheets, turn to Chapter 3 and complete them now before you proceed with the instructions in this chapter.

  • Page 91: Assign Extensions And Ltns

    6. Enter the three-digit message desk number from worksheet A in Chapter 7. Press to confirm the number and move to the next basic parameter edit form, the CPID PAD STRING form, as shown in the following example: SETUP CPID Pad String: 8.

  • Page 92: Assign Extensions And Ltns

    Switch Integration Device Administration Assign Extensions and LTNs As you assign extensions and LTNs, you associate an LTN (Centrex LTN) with each analog extension number used by an INTUITY System. For each extension, you must assign the same LTN to the extension as the INTUITY System assigns to the extension.

  • Page 93: Using Autofill

    5. Use the keypad to type an extension for the LTN. Use worksheet B as you enter LTNs and extensions. NOTE: Each VM PORT0 form contains a default LTN, starting with 0001. If you want to use the default, press move the cursor to the Extension field.
  • Page 94 Switch Integration Device Administration Follow the instructions on the next page to use the AutoFill feature. 1. After accessing the first VM PORT form as instructed in the previous section of this d ocument, enter an extension number in the Extension field. The following example uses 210 as the first extension number: VM Port 1 2.

  • Page 95: Saving And Starting The Configuration

    Saving and Starting the Configuration After you administer the basic parameters and assign extensions and LTNs, you must save the configuration. You also can start the integration at this point, although you should perform the tasks in the “Administer Serial Data Links” section to check the default settings for the MCI and SMDI communication links.

  • Page 96: Administer Serial Data Links

    Switch Integration Device Administration starts, you see the SMDI VIEW MODE screen as shown in the following diagram. below: SMDI Idle When the SID receives calls, the screen changes to show the SMDI packet being sent to the INTUITY System. The screen appears similar to the following example: SMDI MWI: CPID:...
  • Page 97 Use the following instructions to check or correct the default settings. 1. To access the edit forms used to change the serial data links, press to access the MCI MAIN MENU. FUNC After you press the key, you see the MCI MAIN MENU as shown in the following example: 1-View 4-Setup...
  • Page 98 MCI baud rate and the SMDI baud rate. Refer to the worksheet to review the baud rates you selected. For the INTUITY system, the baud must be set to 2400. 7. After you select a baud rate, press the next form.

  • Page 99: Changing System Parameters

    12. To change the default stop bit value shown in the field, press the left or right arrow key to toggle through the optional values. Stop pressing the arrow keys when you find the stop bit value you want to use. 13.

  • Page 100: Adjusting The Lcd Contrast

    Switch Integration Device Administration 6. After you enter the year in the last date field, press date and move the cursor to the Time field. 7. Enter the correct time in the format HH:MM:SS (hour:minute:second) by pressing ENTER the time field. If the time shown is correct, proceed to the next step. 8.

  • Page 101: Special Processing For Message Waiting Lamps

    Special Processing for Message Waiting Lamps NOTE: The instructions in this section only can be performed by trained AT&T software specialists. The SID can buffer up to 4000 individual message waiting transactions and wait for small intervals of time to perform the transactions. Incoming calls receive a higher priority.

  • Page 102: Setting A Security Level

    Switch Integration Device Administration 1. Press to access the SETUP menu as shown in the following FUNC example: SETUP 2. Press to select the Advanced option. After you press the key, you see the ADVNC screen as shown in the following example: ADVNC <- ->1...
  • Page 103 The factory sets the SID to access level 1. When you first power on the SID, the unit accesses the SETUP menu and allows you to access all tools required to perform the administration tasks. You can select a security level for the SID and make the security level part of the configuration.
  • Page 104 Switch Integration Device Administration 8-16 Issue 2 December 1995...

  • Page 105: Acceptance Tests

    Acceptance Tests Do not perform any tasks in this chapter until you complete the required tasks in the following appropriate documents: Intuity MAP/5 Hardware Installation, 585-310-137 Intuity MAP/40 Hardware Installation, 585-310-138 Intuity MAP/100 Hardware Installation, 585-310-139 Intuity Software Installation, 585-310-140 The installation documents explain when you must use the instructions in this chapter.

  • Page 106: Administer The Test Subscribers

    Acceptance tests begin after you complete initial administration and administer two test subscribers on the INTUITY System. This chapter explains how to administer two test subscribers on the NEAX 2400 MCI switch for performing acceptance tests. If you have another type of switch, refer to the documentation provided with that switch or the switch integration package for more information.

  • Page 107: Task 2: Forward Calls For Busy Conditions

    3. Dial the main extension of the UCD group to forward RNA calls to integrated voice mail. You created the UCD main extension during the switch administration process in Chapter , "NEAX 2400 Switch Administration", of this document. After you complete the process, process to the next task, “Forward Calls for Busy Conditions.”...

  • Page 108: Task 3: Forward Subscribers For All Calls

    Acceptance Tests Task 3: Forward Subscribers for All Calls Use this feature to forward all calls to the INTUITY System. The switch automatically transfers the call to the UCD group administered for the INTUITY System. NOTE: The subscriber’s service feature class must contain call forward RNA SFI=7.

  • Page 109: Cut-To-Service

    To perform the cut-to-service process, you must perform the following Cutting to service on the NEAX 2400 MCI switch is a phone-based task. A procedure must be performed at each subscriber telephone to administer the extension on the switch. Although each telephone only requires administration once, the process may require a large amount of time if you have a large subscriber base.

  • Page 110: Administer The Subscriber Telephones

    Cut-to-Service Administer the Subscriber Telephones By forwarding a subscriber extension to the main extension of the UCD group, the switch sends call information over the MCI link to the SID. The SID converts the information to SMDI protocol and sends the information to the INTUITY System.

  • Page 111: Task 2: Forward Calls For Busy Conditions

    You created the UCD main extension during the switch administration process in Chapter 7 of this document. The switch now forwards RNA calls to the INTUITY UCD group, creating an integrated voice mail system. Proceed to the next task. Task 2: Forward Calls for Busy Conditions Use this feature to forward calls that reach busy extensions.

  • Page 112: Task 3: Forward Subscribers For All Calls

    Cut-to-Service Task 3: Forward Subscribers for All Calls Use this feature to forward subscribers for all calls to the INTUITY System. The switch automatically transfers the call to the UCD group administered for INTUITY service. NOTE: The subscriber’s service feature class must contain call forward RNA SFI=7.

  • Page 113: Troubleshooting And Error Logs

    Troubleshooting and Error Logs Appendix A provides troubleshooting information to help you isolate and correct problems that may occur with an INTUITY System integrated with the NEAX 2400 MCI switch. The problems outlined in this appendix only refer to problems related to the integration device and processes.

  • Page 114: Switch Integration Device Problems

    Switch Integration Device Problems The SID does not power on. Possible Reason: Remedy: Possible Reason: Remedy: Possible Reason: Remedy: Possible Reason: Remedy: Nothing appears on the LCD display. Possible Reason: Remedy: Calls are not integrated. Possible Reason: Remedy: Possible Reason: Remedy: Possible Reason: Remedy:...
  • Page 115 Possible Reason: The packet format and MWL codes are set incorrectly on the switch. Remedy: Refer to Chapter 7, "NEAX 2400 Switch Administration" and set the information correctly. Possible Reason: The SMDI cable between the INTUITY System and the SID may be defective.
  • Page 116 The VM LED is yellow constantly (more than 5% packet transmission error). Possible Reason: Remedy: Possible Reason: Remedy: Possible Reason: Remedy: VM LED is red constantly (more than 50% packet transmission error). Possible Reason: Remedy: Possible Reason: Remedy: Possible Reason: Remedy: Issue 2 December 1995 The SMDI cable is loose.

  • Page 117: Error Logs

    Error Logs The SID accumulates and records or logs error messages. The error messages can help solve problems and trace errors. You can access the error logs on the SID if you are authorized to use security level 1 features. The error logs also are available to trained support personnel to assist with troubleshooting.
  • Page 118 Read the following explanation of the error log to understand the information. The error code number used by AT&T support personnel when they access the SID through the remote maintenance modem. No PBX Pkts in Informational text that provides a brief description of the 60 Secs error.
  • Page 119 Table A-1. SID Error Codes and Descriptions Code Description VM Comm Error No Free VM_IN Packets Excess Data -- VM_IN Pkts Bad MWI Pkt No Free Centrex Pkts Excess Data - PBX_IN pkt Kernel Error No Free PBX_OUT Packets Idle Task Not Enough Time Bad PBX Pkts >...
  • Page 120 From time to time, you may need to purge your error logs. You can purge error logs on the SID if you have authorization to access security level 1 features. Use the following instructions to purge error logs. 1. Press to access the Main Menu.

  • Page 121: Clearing Your Configuration

    Clearing Your Configuration When you add voice mail ports or change the switch dial plan, you may need to reconfigure the SID. In most cases, you can accomplish the task by editing the existing setup and restarting the system. If required, the SID provides the capability to restore the factory default settings.
  • Page 122 A-10 Issue 2 December 1995...

  • Page 123: Using Views During Integration

    Using Views During Integration The SID provides you with four real-time views of the integration process: SMDI monitor mode MCI monitor mode Statistics mode Metrics mode Each mode shows you different information in a common screen layout. A typical view mode appears as shown in the following example: SMDI MWI: CPID: View modes remain on the screen, constantly changing as calls and message...

  • Page 124: Smdi Monitor Mode

    SMDI Monitor Mode The first option on the View menu is the SMDI monitor mode. The mode permits you to observe transactions as they occur on the SMDI data link that connects the SID to the INTUITY System. The SMDI monitor is a useful tool that provides condensed, real-time reporting of all transactions on the SMDI data link.
  • Page 125 When transactions are being processed, the screen updates continuously. The example SMDI view screen above shows a call covered to the pilot number of the UCD group. The following descriptions explain the content of each field. Each type of view screen contains similar fields. CPID The bottom line of the display is reserved for calling party ID packets, or information about the call that the...

  • Page 126: Using Mci Monitor Mode

    Using MCI Monitor Mode The SID provides an MCI data link monitor that allows you to view transactions sent between the switch and the SID. This view is similar in format to the SMDI Monitor. The top line on the display shows message waiting commands and the bottom line shows calling party data.

  • Page 127: Using Metrics Mode

    To clear the data, use the following instructions. 1. Log into security level 1. For instructions on logging in to the security level, refer to Chapter , "NEAX 2400 Switch Administration", in this document. 2. Press at the VIEW action form.
  • Page 128 Issue 2 December 1995...

  • Page 129: Switch Administration For Intuity Lodging

    Switch Administration for INTUITY Lodging Introduction Appendix C describes the switch administration you need to complete if you have INTUITY Lodging. Read the information and configure your switch as required. Hunt Group Administration A hunt group is a set of extension numbers assigned to another phone number. When a call is received by this number, a programmed search of the hunt group is made and the call is forwarded to a member of the hunt group that is not busy.

  • Page 130: Message Retrieval Administration

    Message Retrieval Administration The message retrieval number is the telephone number that subscribers call to retrieve voice mail messages. Like other calls to the INTUITY system, message retrieval calls are ultimately forwarded to the INTUITY hunt group. Message Retrieval in Lodging Systems without AUDIX Provide the INTUITY system’s message retrieval number to your subscribers.

  • Page 131: Voice Mail Administration

    3. If your switch has password capability, assign a password to the new extension. 4. Assign to the new extension, the service: ldg_ni_vm a. Log on to the INTUITY system as sa or craft. b. From the INTUITY Administration menu select the following sequence: >Voice System Administration Voice Equipment...

  • Page 132: Call Coverage Path

    3. Assign to the new extension, the service: ldg_ni_ca as follows: a. Log on to the INTUITY system as sa or craft. b. From the INTUITY Administration menu select the following sequence:. >Voice System Administration Voice Equipment c. From the Voice Equipment screen, press (F3).

  • Page 133: Do-Not-Disturb

    Do-Not-Disturb Look for features on your switch that adapt themselves especially well to lodging situations. One example is the Do-not-Disturb feature on some switches. This feature makes it possible to request that a particular extension not receive calls until a specified time. At the specified time, the switch automatically deactivates the feature and allows calls to terminate normally at the extension.

  • Page 134: One-Step Cut-To-Service

    One-Step Cut-to-Service On switches where a coverage path is separately defined and then applied to a class of stations, assign all guest stations to INTUITY Lodging at once. Using this cut-to-service strategy, all guest stations are changed to INTUITY Lodging at the same time. The advantages of this method include: Since INTUITY Lodging is brought up in one step, attendants must cope with only one call-answering system at a time.

  • Page 135: Abb Abbreviations Abb-1

    Abbreviations alternating current automatic call distribution ADAP administration and data acquisition package asynchronous data unit assemble load and test AMIS Audio Messaging Interchange Specification AT&T American Telegraph and Telephone AUDIX Audio Information Exchange American wire gauge BIOS basic input/output system bits per second basic rate interface binary synchronous communications...
  • Page 136 Abbreviations dial access code direct current data communications equipment DCIU data communications interface unit digital communications protocol distributed communications system direct inward dialing data interface process direct memory access directory number DNIS dialed number identification service digital signal processor data service unit data terminal equipment DTMF dual tone multifrequency...
  • Page 137 Abbreviations isolating data interface Interface Module Group INADS initialization and administration system input/output interrupt request ISDN integrated services digital network IVC6 integrated voice CELP card (6 channels) Kbps kilobits per second Kbyte kilobyte (1024 bytes) kilohertz liquid crystal display light-emitting diode LENS logical equipment number logical terminal number...
  • Page 138 Abbreviations OA&M operations, administration, and maintenance operate operating system private branch exchange power converter or personal computer processor data module price element code POST power-on self test random-access memory ringer equivalence number remove ring-no-answer read-only memory ABB-4 Issue 2 December 1995 route restriction class request to send right to use...
  • Page 139 Abbreviations telecommunications device for the deaf time division multiplex telephone class tenant number tip/ring TRIP tip/ring input process AT&T's Technical Services Center uniform call distribution ultra-module group uninterruptible power supply INTUITY AUDIX Voice Messaging voice platform (INTUITY software component) INTUITY Intro Voice Response VROP voice response output process Issue 2 December 1995...
  • Page 140 Abbreviations ABB-6 Issue 2 December 1995...
  • Page 141 Glossary 1A ESS Switch An AT&T central office switch that can be integrated with the INTUITY system. 5ESS Switch An AT&T central office switch that can be integrated with the INTUITY system. accessed message A voice mail message that was received and scanned (either the entire message or just the header).

  • Page 142: Glossary

    Glossary alphanumeric Alphabetic, numeric, or punctuation symbols. AMIS See Audio Messaging Interchange Specification . AMIS Prefix A number added to the destination number to indicate that the destination number is an AMIS analog networking number. ampere (amp) The unit of measurement of electric current. One volt of potential across one ohm causes a cur- rent flow of one amp.
  • Page 143 Glossary AUDIX See Audio Information Exchange . automated attendant A feature that allows a user of an INTUITY system to set up a main extension number with a menu of options that routes callers to an appropriate department at the touch of a button. automatic call distribution (ACD) The System 85, Generic 2, or Generic 3 call-distribution group of analog ports that connects INTUITY subscribers and users to the system.
  • Page 144 Glossary BIOS See basic input/output system . See binary digit . body The part of subscriber voice mail that contains the actual spoken message. For a leave word call- ing (LWC) message, it is a standard system announcement. boot The operation to start a computer system by loading programs from disk to main memory (part of system initialization).
  • Page 145 Glossary call-answer An INTUITY AUDIX feature that allows the system to answer a call and record a message when the subscriber is unavailable. Callers may be redirected to the system through the call coverage or call forwarding switch features. Subscribers may record a personal greeting for these callers. callback number In AMIS analog networking, the telephone number transmitted to the recipient machine to be used in returning voice mail messages that cannot be delivered.
  • Page 146 Glossary See central office . collocated An INTUITY system installed in the same physical location as the host switch. See also local installation . collocated adjunct Two or more adjuncts that are serving the same switch (i.e., each has voice port connections to the switch) or that are serving different switches but can be networked through a direct RS-232 connection due to their proximity.
  • Page 147 Glossary database A structured set of files, records, or tables. Also, a collection of filesystems and files in disk mem- ory that store the voice and nonvoice (program data) necessary for INTUITY system operation. data communications equipment (DCE) Standard type of data interface normally used to connect to data terminal equipment (DTE) devices.
  • Page 148 Glossary dedicated line A communications path that does not go through a switch. A dedicated (hard-wired) path may be formed with directly connected cables. MPDMs, DSUs, or other devices may also be used to extend the distance that signals can travel directly through the building wiring. default A value that is automatically supplied by the system if no other value is specified.
  • Page 149 Glossary See data service unit . See data terminal equipment . See data terminal ready . dual in-line package (DIP) switch A very small switch, usually attached to a printed circuit card, in which there are only two settings: on or off (or 0 or 1). DIP switches are used to configure the card in a semipermanent way. electrostatic discharge (ESD) Discharge of a static charge on a surface or body through a conductive path to ground.
  • Page 150 Glossary field An area on a screen, menu, or report where information can be typed or displayed. file A collection of data treated as a basic unit of storage. filename Alphanumeric characters used to identify a particular file. file redundancy See mirroring .
  • Page 151 Glossary hard disk drive A high-capacity data storage/retrieval device that is located inside a computer platform. A hard disk drive stores data on non-removable high-density magnetic media based on a predetermined format for retrieval by the system at a later date. hardware The physical components of a computer system.
  • Page 152 Glossary initialize To start up the system for the first time. input A signal fed into a circuit or channel. integrated services digital network (ISDN) A network that provides end-to-end digital connectivity to support a wide range of voice and data services.
  • Page 153 Glossary label The name assigned to a disk device (either a removable tape cartridge or permanent drive) through software. Cartridge labels may have a generic name (such as 3:3) to show the software release or a descriptive name if for backup copies (such as back01). Disk drive labels usually indicate the disk position (such as disk00 or disk02).
  • Page 154 Glossary magnetic peripherals Data storage devices that use magnetic media to store information. Such devices include hard disk drives, floppy disk drives, and cartridge tape drives. mailbox A portion of disk memory given to each INTUITY AUDIX subscriber for creating and storing outgo- ing and incoming voice mail messages.
  • Page 155 Glossary modular A term that describes equipment made of plug-in units that can be added together to make the system larger, improve its capabilities, or expand its size. modular processor data module (MPDM). A data device that converts RS-232C or RS-449 protocol signals to digital communications proto- col (DCP) used by System 75/85, Generic1, and Generic 3 switches.
  • Page 156 Glossary parallel transmission The transmission of several bits of data at the same time over different wires. Parallel transmis- sion of data is usually faster than serial transmission. password A code assigned to every INTUITY terminal user and INTUITY AUDIX subscriber for security rea- sons.
  • Page 157 Glossary programmed function key See function key . protocol A set of conventions or rules governing the format and timing of message exchanges (signals) to control data movement and the detection and possible correction of errors. public mailing list A list of voice mail addresses that any INTUITY AUDIX subscriber can use if that subscriber knows the owner's list ID# and extension number.
  • Page 158 Glossary request to send (RTS) One of the control signals on a RS-232 connector that places the modem in the originate mode so that it can begin to send. restart An INTUITY feature that allows INTUITY AUDIX subscribers who have reached the system through the call answer feature to access their own mailboxes by typing the *R (Restart) com- mand.
  • Page 159 Glossary simplified message service interface (SMSI) Type of data link connection to an integrated 1A ESS switch or 5ESS switch in the INTUITY sys- tem. single in-line memory modules (SIMMs) A method of containing random access memory (RAM) chips on narrow circuit card strips that attach directly to sockets on the CPU circuit card.
  • Page 160 Glossary tape cartridge One or more spare removable cartridges required to back up system information. tape drive The physical unit that holds, reads, and writes magnetic tape. terminal See display terminal . terminal type A number indicating the type of terminal being used to log on to the INTUITY system. Terminal type is the last required entry before gaining access to the INTUITY display screens.
  • Page 161 Glossary uniform call distribution (UCD) The type of call-distribution group (or hunt group) of analog port cards on some switches that connects subscribers and users to the INTUITY AUDIX system. System 75, Generic 1, Generic 3, and some central office switches use UCD groups. See also call-distribution group . UNIX operating system A multi-user, multitasking computer operating system.
  • Page 162 Glossary watt A unit of electrical power that is required to maintain a current of one amp under the pressure of one volt. GL-22 Issue 2 December 1995...

  • Page 163: Index

    Access level 8-14 8-14 8-14 Action forms Address Ranges first last public network number Administration NEAX 2400 analog voice mail ports description Analog lines analog port PA-16LCQ Analog ports Assembly, load, and test Autofill Automated attendant Baud rate...
  • Page 164 Index Edit forms help clear insert overtype undo keys scroll item single item two item RS232C EIA standards Electronic Industries Association (EIA) standards Electronics Industry Association (EIA) standards Electrostatic discharge ENTER key Erase error logs Error code number Error logs code list date purge...
  • Page 165 Index maintenance modem diagnostic lights front panel keypad LCD display link A link B modem port power cord outlet power switch rear panel Host link ID Host type hunt group lodging Idle Index assignment values 7-16 Installation hardware Integrated call Integration 10-2 description...
  • Page 166 8-13 MWI feature planning MWI pad string enhanced processing 8-14 MWL Interleave Factor 8-13 NEAX 2400 5200 Feature Application Floppy Disk administration analog voice mail ports backplane hardware checklist PA16LCQ analog ports 1-10 recall timer 1-10 UCD Overflow...
  • Page 167 7-12 7-13 Confirmation Message installation commands menu 7-11 Intuity Administration menu Intuity Main Menu NEAX 2400 maintenance command menu assignment of station data NEAX2400 station data commands baud rate byte length 8-10 clear setup contrast 8-12...
  • Page 168 Index Statistics mode Subscribers test Switch group Switch integration device Switch link type System parameters 8-11 Test subscribers Time 8-12 Trademarks xiii Transfers 1-10 Troubleshooting UCD group 10-2 10-3 assignments voice mail extensions forward target number illustration MCI group 7-16 UCD Overflow UCD overflow administration...

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