General Information About This Guide - Mitel ACD 2000 Manual

General Information About this Guide

This guide describes operation of the Automatic Call Distribution (ACD) 2000
Feature Package on a Mitel Networks 5010 IP Phone. For further information
on ACD, see "What is Automatic Call Distribution".
The displays shown throughout this guide are intended to be representative only.
Certain displays on the sets may differ from those shown, usually based on what
features or Class Of Service has been programmed into individual sets.
For operation of other features associated with a Mitel Networks 5010 IP Phone
(some of which will work in conjunction with ACD), refer to the set guide.
IMPORTANT NOTE FOR HEADSET USERS: Mitel Networks Headsets with
Feature Control Switch (PN 9132-800-500-NA/9132-800-501-NA) must be
installed in the dedicated headset jack (the jack nearest the front of the
set). Installation will disable your handset microphone. Disconnecting the
headset at the jack or at the quick-disconnect plug restores handset
operation.
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