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Mitel 5010 User Manual

Mitel ip phone user guide 5010
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M I T E L N E T W O R K S
5010
IP Phone
USER GUIDE

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Summary of Contents for Mitel 5010

  • Page 1 M I T E L N E T W O R K S 5010 IP Phone USER GUIDE...
  • Page 2 3300 ICP - 7.0...

  • Page 3: Table Of Contents

    Contents ABOUT YOUR PHONE For Users on Resilient 3300 ICP Systems TIPS FOR YOUR COMFORT AND SAFETY Don't cradle the handset! Protect your hearing Angle the phone for easier viewing Changing Handsets CUSTOMIZING YOUR PHONE Ringer Control Handset Receiver Volume Control Speaker Volume Control Display Contrast Control Feature Keys...
  • Page 4 CALL HANDLING Hold Transfer Conference Conference Split Swap Call Forward Call Forward - Remote Call Forward - End Chaining Call Forward - Override Messaging - Advisory Messaging - Callback Messaging - Cancel Callback Messaging - Cancel All Callbacks USING ADVANCED FEATURES Account Codes Attendant Call Hold - Remote Retrieve Call Park...

  • Page 5: About Your Phone

    ABOUT YOUR PHONE The Mitel Networks 5010 IP has eight fixed-function keys ( SUPERKEY, MESSAGE, HOLD, CANCEL, TRANSFER/CONFERENCE, REDIAL, and seven personal keys with built-in status indicators. The personal key on the bottom left is always your Prime Line; the remaining personal keys can be programmed as: Feature keys (for example, Swap).

  • Page 6: For Users On Resilient 3300 Icp Systems

    The stand built into your phone tilts to give you a better view of the keys. To tilt your telephone for better viewing: 1. Press the tilt-release paddle on the telephone base. 2. Tilt your telephone to the desired angle.

  • Page 8: Changing Handsets

    Changing Handsets Your 5010 IP telephone is compatible with several specialty handsets. To remove the handset shipped with your set from the handset cord: 1. Bend a paper clip to produce approximately 4 cm (1.5 in.) of straight wire. 2. On the handset, locate the plastic groove leading into the handset jack.

  • Page 9: Speaker Volume Control

    Speaker Volume Control To adjust the Speaker Volume when making an on-hook call or when listening to background music: Press , or Display Contrast Control To adjust the Display Contrast while your set is idle: Press , or Feature Keys To display information about a key: 1.

  • Page 10: Making And Answering Calls

    MAKING AND ANSWERING CALLS Make a call 1. Lift the handset. 2. If you want to use a Non-Prime Line, press a Line Appearance key. 3. Dial the number, Press a Speed Call key Press REDIAL. Answer a call Lift the handset. Press the flashing Line appearance key and lift the handset.

  • Page 11: Speed Call Keys

    Speed Call Keys You may use Speed Call Keys to make a call or to send a string of digits during a call (press a Speed Call Key during a call to send a multi-digit password, for instance). To dial a stored Speed Call number: 1.

  • Page 12: Speed Call - Personal

    Speed Call - Personal To dial a stored personal Speed Call number: 1. Lift the handset. 2. Dial *58. 3. Enter an index number between 00 and 09. To store a personal Speed Call number: 1. Lift the handset. 2. Dial *67. 3.

  • Page 13: Call Handling

    CALL HANDLING Hold To place a call on Hold: Press Hold. To retrieve a call from Hold: 1. Lift the handset. 2. Press the flashing line key. To retrieve a call from Hold at another station: Press the flashing line key. Dial **1 and the number of the station that placed the call on Hold.

  • Page 14: Conference

    Conference To form a Conference when a two-party call is already in place, or to add another party to an existing Conference: 1. Press TRANS/CONF. 2. Dial the number of the next party. 3. Wait for an answer. 4. Press TRANS/CONF. To leave a Conference: Hang up.

  • Page 15: Call Forward

    Call Forward Call Forward lets you redirect incoming calls to an alternate number. Always redirects all incoming calls regardless of the state of your telephone. B-Int redirects internal calls when your telephone is busy, and B-Ext redirects external calls when your telephone is busy. NA-Int redirects internal calls after several rings if you don't answer, and NA-Ext redirects external calls after several rings if you don't answer.

  • Page 16: Call Forward - Remote

    Call Forward - Remote To forward calls from a remote station to your current location: 1. Press SUPERKEY. 2. Press # until "Call Forwarding?" appears. 3. Press *. 4. Press # until "I'm Here?" appears. 5. Press *. 6. If a number is already programmed, press *. 7.

  • Page 17: Call Forward - End Chaining

    Call Forward - End Chaining To ensure that calls do not get forwarded again by the destination number: 1. Lift the handset. 2. Dial 64. 3. Hang up. To again allow calls to be forwarded by the destination number: 1. Lift the handset. 2.

  • Page 18: Messaging - Callback

    Messaging - Callback To leave a Callback Message on a telephone when you hear busy or ringback tone: Press MESSAGE. To respond to a message waiting condition on your telephone: 1. Press MESSAGE. 2. Do one of the following: To call the message sender, press #.

  • Page 19: Using Advanced Features

    USING ADVANCED FEATURES Account Codes To use Forced Account Codes: 1. Lift the handset. 2. Dial the Account Code digits. 3. Press #. To enter an Account Code during a call: 1. Press TRANS/CONF. 2. Dial **3. 3. Dial the Account Code digits. 4.

  • Page 20: Call Park

    Call Park The Call Park feature allows you to place a call in a special hold state. You, or someone else, can then retrieve the call from any extension in the system. After parking the call, the system can automatically connect you to paging equipment so that you can announce the call to the requested party.

  • Page 21: Call Pickup

    Call Pickup To answer a call that is ringing at another station in your Pickup Group: 1. Lift the handset. 2. Press the Pickup feature key. To answer a call that is ringing at a station not in your Pickup Group: 1.

  • Page 22: Override

    4. Make the announcement. Direct Paging Direct Paging allows you to page a party through their telephone speaker. If the paged party has Off-Hook Voice Announce enabled, the page will be heard even when the party is on a handset or headset call.

  • Page 23: Headset Operation

    Headset Operation To enable Headset Operation: Press the Headset feature key. To answer a call (when Auto Answer is disabled): Press the flashing line key. To hang up: Press CANCEL. To disable Headset Operation: Press the Headset feature key. -19-...

  • Page 24: Headset Operation (With Feature Control Switch)

    Headset Operation (with Feature Control Switch) IMPORTANT NOTE: Mitel Networks Headsets with Feature Control Switch (PN9132-800-500-NA/9132-800-501-NA) must be installed in the dedicated headset jack (the jack nearest the front of the set). Installation will disable your handset microphone. Disconnecting the headset at the jack or at the quick-disconnect plug restores handset operation.

  • Page 25: Group Paging / Meet Me Answer

    Group Paging / Meet Me Answer Group Paging allows you to page a group of telephones through their built-in speakers. You can belong to to as many as three paging groups with one group designated as your "prime" group. When you need to respond to a Group Page but don't know the identity or extension number of the paging party, use the Meet Me Answer feature.

  • Page 26: Record A Call

    Record a Call This feature uses your voice mail system to record your telephone conversations. Note: You may be required by law to inform the other party that you are recording the conversation. For specific instructions, consult your system administrator.

  • Page 27: Hot Desking

    Hot Desking Hot Desking allows you to log into the telephone system from any phone designated as a Hot Desk phone. Simply log in at the phone using your assigned Hot Desk User Extension Number and the phone immediately assumes all your speed dials, features keys, call forwarding setup, and line appearances - even your language preference for the display.

  • Page 28: Tag Call

    Tag Call Tag Call allows you to signal that you are the victim of a threatening or malicious call. Using the tag, your system administrator or telephone company can identify the source of the call and provide this information to appropriate personnel or authorities.

  • Page 29: Call History

    Call History Call History keeps track of the names (if available) and telephone numbers of missed calls, answered incoming external calls, and outgoing external calls. Once enabled on your phone by your system administrator, it functions automatically. To display the call history, and view call detail: 1.
  • Page 30 To delete all missed, answered, or outgoing call logs: 1. After selecting the type of logs you wish to delete, press the # key (Delete All). 2. Confirm that you do want to delete all items by pressing the * key (Yes). To delete a particular call from the call log: 1.
  • Page 32 , ® Trademark of Mitel Networks Corporation. © Copyright 2006, Mitel Networks Corporation. All rights reserved.

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