Mitel ACD 2000 Manuals

Mitel ACD 2000 Manuals

Manuals and User Guides for Mitel ACD 2000. We have 1 Mitel ACD 2000 manual available for free PDF download: Manual

Mitel ACD 2000 Manual

Mitel ACD 2000 Manual (27 pages)

Integrated Communications Platform

Brand: Mitel | Category: Conference System | Size: 0.17 MB

Table of Contents

Table of Contents
3
General Information about this Guide

4
What Is Automatic Call Distribution (ACD)

5
About Your MITEL Networks 5010 IP Phone

6
- Personal Keys
  6
- Line Select Keys/Line Appearances
  6
- Line Status Indicators
  7
- Feature Keys
  7
- Main Display
  7
- The Superkey
  8
- Function Keys
  8
- Feature Access Codes
  9
- Features Not Available
  9
ACD Agent Features and Capabilities

11
- What Are Agent Groups
  12
- Logging in
  14
- Displaying Agent Log-In Information
  15
- Logging out
  16
- Answering Calls
  17
- Using the Auto Answer Feature
  18
- Using a Headset
  19
- Using and Canceling the Work Timer
  22
- Taking a Break from Calls (Make Busy Feature)
  23
- Queue Threshold Alert
  24
- Displaying Queue Status
  25
Personal Directory

26

Advertisement

Advertisement

Related Products

Mitel Categories

Telephone

Telephone Conference System

Cordless Telephone

Cordless Telephone Handsets

More Mitel Manuals