Table of Contents
Advertisement
Displaying Queue Status
Agents may access the following queue-status information about their Group:
·
the number of active Agents in the Group
·
the number of calls waiting for the Group (queue)
·
the length of time that the longest call has been waiting for the Group.
NOTE: Agents in the Logged Out, Do Not Disturb, or Make Busy states are not
considered active Agents for the purpose of Queue Status.
When You Need To Know Your Group's Queue Status
·
If your set is programmed with a Generic Group Queue Status
Feature Key, press the key.
25
Advertisement
Table of Contents
