Index - Mitel 8528 User Manual

Index

A
About Your Telephone 2
Access Codes 41
Account Codes 30
Account Codes, using 30
ACD Hunt Group Wrap-Up Timer, stopping 62
ACD Hunt Groups
logging in 61
logging out 62
Ad Hoc Conference Calls
dropping 39
ending 40
placing 39
transferring 39
Ad Hoc Conference Parties
adding 39
placing on hold 40
Additional Programmable Buttons 16
Agent ACD Hunt Group 61
Agent Help
accepting 64
rejecting 64
requesting 63
Agent Help, requesting 63
Angle
adjusting 9
viewing 9
Audio Problems 68
Automatic
access, using 23
call access, using 23
trunk answer, using 24
B
Background Music
background 12
listening 12
Barge-In, using 65
Button Assignments, viewing 20
Buttons, feature 4
Mitel 8528 Telephone User Guide – Issue 3, February 2011
®
C
Call Forward
manual 35
system 35
using 35
Call Logging, using 44
Call Logs, using 44
Callback (Queuing the Telephone), requesting 25
Callback, requesting (queuing the telephone) 25
Caller ID Information 34
displaying 34
viewing 34
Calls
answering 23
camping-on to telephone 25
conference 39
conference, placing 39
emergency, placing 24
external, placing 26
forwarding 35
logs, using 44
monitoring 64
muting the microphone 31
picking up (reverse transferring) 33
placing 24
placing internal (IC) 25
recording 43
redirecting 24
redirecting incoming 24
stealing 64
telephone, queuing for 25
transferring 33
waiting 23
Calls On Hold, placing 32
Calls to External Numbers 33
transferring 33
Calls to Other Extensions, transferring 33
Camp-On, using 25
Characters, entering dialpad 13
Codes
account 30
default system access 17
feature, default 17
Outgoing Call access 24, 26
Comfort and Safety Tips 6
Conference Assistant 41
Index
Page 71