Redirecting Calls; Using Automatic Trunk Answer; Placing Calls; Placing Emergency Calls - Mitel 8528 User Manual

Answering and Placing Calls

Redirecting Calls

You can redirect calls to another extension or external number.
To redirect calls:
1. While a call is ringing, dial 331.
2. Do one of the following:

Using Automatic Trunk Answer

You can use Automatic Trunk Answer to answer incoming external calls for other internal parties
who are members of an "Answer Access" list. Your system administrator creates Answer
Access lists. Contact your system administrator for Answer Access list extensions.
Automatic Trunk Answer answers calls in the order they are received (that is, the first call
received by any extension in the Answer Access list is the first one answered).
To use Automatic Trunk Answer:
1. While an incoming external call is ringing at another Answer Access list extension, lift the
2. Dial 350 or press the flashing Trunk <number> button.

Placing Calls

The following instructions describe how to place calls and related features.

Placing Emergency Calls

Contact your system administrator and your local Mitel provider for important information about
dialing emergency services before using your telephone.
When dialing an emergency number (911 U.S. or 999/112 Europe), you do not have to press
the Outgoing button or enter the Outgoing Call access code (8 is the default code). The system
automatically places emergency calls immediately after you dial the number, even if you do not
select an outside line.
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Dial the extension number, or press the Outgoing button or the Outgoing Call
access code (the default code is 8), and then dial the external number.
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Enter the DND code. See "Using Do-Not-Disturb (DND)" on
handset or press (Speaker).
WARNING
This feature may or may not be enabled for your system.
Mitel ® 8528 Telephone User Guide – Issue 3, February 2011
page 57.
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