In Case Of Difficulty - AT&T 982 User Manual

982_CIB_3ATT 2/4/05

IN CASE OF DIFFICULTY

If you have difficulty operating this phone, try the suggestions below.
For Customer Service, visit our website at
1 800 222–3111
or call
underside of your phone, available when contacting Customer
Service. Please retain your receipt as your proof of purchase.
To purchase accessories or replacement parts contact Customer Service.
Visit our website at
1 800 222–3111.
TELEPHONE OPERATION
PROBLEM
No Dial Tone
PROBLEM
Call Cannot Be
Dialed Or Is
Dialed Slowly
22
9:52 AM Page 22
. Have the serial number, found on the
www.telephones.att.com
SOLUTION
• Make sure all plugs are connected properly.
Inspect the line cord connections at the
modular jack(s) and at the telephone.
Also inspect the coiled handset cord
connection at both ends.
• Make sure a line is selected (Line 1 or
Line 2) and that the selected line is
connected to the telephone line on the
back of the phone. If you installed this
phone with only one telephone line, make
sure the connected line is selected.
• Make sure Hold is not activated.
• If you do not hear a dial tone when you
press h, make sure the headset is
firmly connected at the jack.
SOLUTION
• This product comes set for touch tone
dialing. Make sure you choose the correct
dialing mode. Touch tone dialing will not
work if you have dial pulse (rotary)
service. (See "Set Dial Mode" Step 4 of
TABLE/DESK INSTALLATION on page 6.)
• If you just used Temporary Tone, leave the
handset on the base for a few seconds
before making another call.
www.telephones.att.com
or call