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AT&T 9370 User Manual

900 mhz cordless answering system speakerphone 9370 with caller id/call waiting
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9370_to make pdf_1ATT
6/12/00
2:06 PM
Page ii
USER'S MANUAL
Part 2
900 MHz Cordless Answering
System Speakerphone 9370
with Caller ID/Call Waiting
REVISED
6/12/00
Please also read
Part 1 — Important
Product Information
AT&T and the globe symbol are registered trademarks of AT&T Corp. licensed to Advanced American Telephones.

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Summary of Contents for AT&T 9370

  • Page 1 9370_to make pdf_1ATT 6/12/00 2:06 PM Page ii USER’S MANUAL Part 2 900 MHz Cordless Answering System Speakerphone 9370 with Caller ID/Call Waiting REVISED 6/12/00 Please also read Part 1 — Important Product Information AT&T and the globe symbol are registered trademarks of AT&T Corp. licensed to Advanced American Telephones.
  • Page 2 9370_to make pdf_1ATT 6/12/00 2:06 PM Page iii © 2000 Advanced American Telephones. All rights reserved. Printed in Mexico. 847479457 Issue 1AT&T 6/00...

  • Page 3: Table Of Contents

    9370_to make pdf_1ATT 6/12/00 BEFORE YOU BEGIN ...3 About Caller ID with Call Waiting...3 About Home and Local Area Codes...3 INSTALLATION...4 Before You Install...4 Installing Your Phone...5 FEATURE SETUP ...7 Softkeys...7 Message Window Display for Feature Setup...7 Telephone Feature Setup...8 Caller ID Feature Setup ...9 Answering System Feature Setup...10 Caller Specific Outgoing...
  • Page 4 9370_to make pdf_1ATT 6/12/00 2:06 PM Page 2...

  • Page 5: Before You Begin

    9370_to make pdf_1ATT 6/12/00 About Caller ID with Call Waiting This product has a Caller ID with Call Waiting feature that lets you see who’s calling while you’re on another call. To use this feature, you may need to change your phone service. Contact your local phone service provider if you have: •...

  • Page 6: Installation

    9370_to make pdf_1ATT 6/12/00 2:06 PM Page 4 INSTALLATION Before You Install Choose a location for the base near an electrical outlet and a telephone jack. This phone requires a modular telephone jack and a standard electrical outlet (110v AC) not controlled by a wall switch. For optimum performance, install the base on the highest floor of your home.

  • Page 7: Installing Your Phone

    9370_to make pdf_1ATT 6/12/00 Table/Desk and Wall Installation Install the handset battery. b) Plug battery pack connector into handset, and place battery pack and wires into compartment. Attach belt clip to the cordless handset (optional). NOTE: The handset cannot be charged in the face-up position when the belt clip is attached.
  • Page 8 9370_to make pdf_1ATT 6/12/00 INSTALLATION Modular telephone jack Connect the telephone line cord. If you are wall mounting the phone, use the short line cord and press the excess cord into the groove on the bottom of the base. Mount the base on the wall. (WALL MOUNTING ONLY) Hold the base so the mounting knobs on the standard wall jack will fit into the holes on the bottom of the base.

  • Page 9: Feature Setup

    9370_to make pdf_1ATT 6/12/00 Softkeys Use the two “softkeys” on the handset, shown in the illustration, to access many features. Press U to begin viewing options. When you see arrows on the display screen, you can use the < and > buttons beneath the softkeys to scroll through choices or move to the next display.

  • Page 10: Telephone Feature Setup

    9370_to make pdf_1ATT 6/12/00 FEATURE SETUP Telephone Feature Setup At the handset, you can set up one feature at a time, or you can set up a feature and then move on to set up another feature. Make sure the phone is off ( displayed).

  • Page 11: Caller Id Feature Setup

    9370_to make pdf_1ATT 6/12/00 Caller ID Feature Setup You can set up Caller ID features at the handset right after setting up the final Telephone feature (Handset Ringer), by programming your Home Area Code. Otherwise, follow Steps 1-4 in “Telephone Feature Setup” on page 8 to begin setting up Caller ID features.

  • Page 12: Answering System Feature Setup

    9370_to make pdf_1ATT 6/12/00 FEATURE SETUP Answering System Feature Setup Delete selected announcement Scroll through screen options Record/review outgoing announcement Use with other buttons to change settings At the base, you can set up one feature at a time, or you can set up a feature, and then move on to set up another feature.
  • Page 13 9370_to make pdf_1ATT 6/12/00 Select Your Announcement NOTE: For information about how to record your announcements, see page 13. • You can record up to three different announcements — A, B, and AO. • Announcements A and B are used when you want the system to record callers’...
  • Page 14 9370_to make pdf_1ATT 6/12/00 FEATURE SETUP Change Remote Access Code Access features and functions of the answering system from a touch tone phone. The Remote Access Code is preset to 500. NOTE: Do not use the same code as the Priority Calling Code. Press 9 (SETUP) until the system announces “Remote access code is…”...
  • Page 15 9370_to make pdf_1ATT 6/12/00 Review Feature Settings Check the status of the answering system feature settings by pressing 9 (SETUP) on the base. Record Your Announcement from the Base • You can record up to three different announcements — A, B, and AO —...
  • Page 16 9370_to make pdf_1ATT 6/12/00 FEATURE SETUP Delete an Announcement If the announcement you want to delete is the currently selected announcement (A, B, or AO) go to Step 2. If not, select the announcement by following the instructions in “Select Your Announcement”...

  • Page 17: Caller Specific Outgoing Announcement Feature Setup

    9370_to make pdf_1ATT 6/12/00 Caller Specific Outgoing Announcement Feature Setup Record personalized announcements — Caller Specific Outgoing Announcements — that can be played to select callers. You can program Caller Specific Outgoing Announcements to match: • specific telephone numbers, or •...
  • Page 18 9370_to make pdf_1ATT 6/12/00 FEATURE SETUP To record a Caller Specific Outgoing Announcement, select OUTGOING — OR — To record a Talking Caller ID Announcement, select LOCAL. Select ADD. The screen displays ENTER NUMBER:. Use the keypad to enter the digits (up to 24) of the incoming phone number, then select DONE —...
  • Page 19 9370_to make pdf_1ATT 6/12/00 Review Caller Specific Outgoing and Talking Caller ID Announcements Make sure the phone is off ( displayed). Press U. Use the softkey to select DIR. Select ANS SYS. To review a Caller Specific Outgoing Announcement, select OUTGOING —...
  • Page 20 9370_to make pdf_1ATT 6/12/00 FEATURE SETUP Delete Caller Specific Outgoing and Talking Caller ID Announcements Make sure the phone is off ( displayed). Press U. Use the softkey to select DIR. Select ANS SYS. To delete a Caller Specific Outgoing Announcement, select OUTGOING —...

  • Page 21: Telephone Operation

    9370_to make pdf_1ATT 6/12/00 TELEPHONE OPERATION See the TELEPHONE MEMORY/DIRECTORY and CALLER ID OPERATION sections of this manual for more calling options. Screen remains lit for 30 seconds after you press any key Make, Answer, or End a Call Press P. The screen displays when...

  • Page 22: Redial

    9370_to make pdf_1ATT 6/12/00 TELEPHONE OPERATION AT THE HANDSET Redial The last number dialed at the handset or base (up to 24 digits) is stored in redial memory until you dial another number. Press P. Wait for the dial tone and for the to appear.

  • Page 23: Mute

    9370_to make pdf_1ATT 6/12/00 TELEPHONE OPERATION Hold When you put a call on hold, you cannot hear your caller and your caller cannot hear you. Press > while on a call, until the screen displays HOLD; select HOLD. The screen displays CALL HELD.

  • Page 24: Changing Channels

    9370_to make pdf_1ATT 6/12/00 TELEPHONE OPERATION AT THE HANDSET Changing Channels This cordless telephone has an advanced AutoSelect feature that minimizes the chance of interference. When the phone is looking for a clear channel, the screen displays SEARCHING... If it is unable to locate a clear channel, the screen displays TRY AGAIN.

  • Page 25: At The Base

    9370_to make pdf_1ATT 6/12/00 TELEPHONE OPERATION Redial Press to call the last number dialed at base or handset (up to 24 digits). Mute Press M to prevent your caller from hearing you (you can hear your caller). Press again to deactivate. 2:07 PM Page 23 AT THE BASE...

  • Page 26: Page/Intercom

    9370_to make pdf_1ATT 6/12/00 TELEPHONE OPERATION AT THE BASE Page/Intercom Press and release to signal someone at the handset. A three-part paging tone sounds. When the person at the handset selects INTERCOM, the handset and base can communicate without tying up the phone line.

  • Page 27: Telephone Memory/Directory

    9370_to make pdf_1ATT 6/12/00 TELEPHONE MEMORY/DIRECTORY You can store up to 10 telephone numbers and names in memory using the handset. Your entries will be saved in the event of a power failure. You can dial memory/directory numbers from the handset or from the base. When you receive a call from a number you’ve stored in memory, and you subscribe to Caller ID service, the screen displays the name information as you’ve stored it, not as the service sends it (see “Memory Match”...

  • Page 28: Store A Pause In A Memory Number

    9370_to make pdf_1ATT 6/12/00 TELEPHONE MEMORY/DIRECTORY Store a Pause in a Memory Number While storing a memory number (see “Store a Number in Memory” on page 26) use the softkey to select PAUSE where you want dialing to pause for two seconds. Store a Name with a Memory Number Follow Steps 1 through 7 under “Store a Number in Memory.”...

  • Page 29: Store A Number And Name From Call History

    9370_to make pdf_1ATT 6/12/00 TELEPHONE MEMORY/DIRECTORY Store a Number and Name from Call History You can store information received from Caller ID in the telephone memory (see “Review Call History” on page 39 in CALLER ID OPERATION.) Use < or > to scroll to the phone number you want to store. Press U.

  • Page 30: Delete Memory Numbers

    9370_to make pdf_1ATT 6/12/00 TELEPHONE MEMORY/DIRECTORY Delete Memory Numbers Follow Steps 1 through 5 in “View Memory Numbers.” Press U. Use the softkey to select DELETE. Use the softkey to select YES. The screen displays DELETED. Remaining memory locations are not renumbered.

  • Page 31: Priority Ring Numbers

    9370_to make pdf_1ATT 6/12/00 TELEPHONE MEMORY/DIRECTORY Priority Ring Numbers Numbers stored in memory can be labeled so that when a call is received from that number, the handset alerts you with a special ring. The special ring begins after the first normal ring. While viewing numbers in memory, use <...

  • Page 32: Answering System Operation At The Base

    9370_to make pdf_1ATT 6/12/00 ANSWERING SYSTEM OPERATION AT THE BASE Mailbox 1/Stop message playback Delete all or some messages Repeat all or part of message Record/review outgoing announcement Use with other buttons to change settings Turn answering system on or off Audible Indicators This system will give you voice prompts for feature operations and voice confirmations when you press a button or complete an operation.

  • Page 33: Answering Calls

    9370_to make pdf_1ATT 6/12/00 ANSWERING SYSTEM OPERATION Answering Calls NOTE: See descriptions of Announcements A, B, and AO on page 11. If you select Announcement A or B, callers can press 1 or 2 during • the announcement to select a mailbox, or they can wait for the beep to leave a message in Mailbox 1.

  • Page 34: Listen To, Save & Delete Messages

    9370_to make pdf_1ATT 6/12/00 ANSWERING SYSTEM OPERATION AT THE BASE Listen To, Save & Delete Messages The system automatically saves your messages until you delete them, and can store approximately 12 minutes of messages, memos, and announcements (up to a maximum of 99 messages). Before playing a message, the system announces the day and time it was received.

  • Page 35: Message Window Display

    9370_to make pdf_1ATT 6/12/00 ANSWERING SYSTEM OPERATION Message Window Display Window Displays: – – – – , flashing Counting – , in left position for 1 second NOTE: Before the system announces “End of Messages, ” you can replay a deleted message.

  • Page 36: Answering System Operation At Cordless Handset Or Touch Tone Phone

    9370_to make pdf_1ATT 6/12/00 ANSWERING SYSTEM OPERATION AT CORDLESS HANDSET OR TOUCH TONE PHONE Call Screening You can use the cordless handset to listen to callers as they leave messages, even when you are away from the base. Press a on the handset. To end monitoring without taking the call, press a or put the handset in the base —...

  • Page 37: Remote Access Commands

    9370_to make pdf_1ATT 6/12/00 ANSWERING SYSTEM OPERATION AT CORDLESS HANDSET OR TOUCH TONE PHONE Remote Access Commands Function: Play all messages in a mailbox Play new messages in a mailbox Repeat a message Skip a message Stop Save messages Play messages in another mailbox Delete selected message Delete all messages...

  • Page 38: Remote Access Commands

    9370_to make pdf_1ATT 6/12/00 ANSWERING SYSTEM OPERATION AT CORDLESS HANDSET OR TOUCH TONE PHONE Remote Access Commands Function: End remote access call Select an Outgoing Announcement Set the Clock Review On/Off Status Turn System Off Turn System On Record Message When System is Off NOTE: The system beeps twice to indicate it is ready to accept a command.

  • Page 39: Voice Help Menu

    9370_to make pdf_1ATT 6/12/00 ANSWERING SYSTEM OPERATION AT CORDLESS HANDSET OR TOUCH TONE PHONE Voice Help Menu Use the Voice Help Menu to access the answering system from your cordless handset or from a remote touch tone telephone, even if you do not know or remember the command codes.

  • Page 40: Caller Id Operation

    9370_to make pdf_1ATT 6/12/00 CALLER ID OPERATION Answering system message Unreviewed call information Priority Call Phone in use Call number Caller’s phone number Caller’s name Call Waiting If you have Call Waiting with Caller ID service, the screen will display information about your Call Waiting call when you hear the call signal.

  • Page 41: Review Call History

    9370_to make pdf_1ATT 6/12/00 Review Call History Review information in the call history at any time. Press < or >, or press U and select CALL-ID. The screen displays the number of calls in the call history and how many, if any, are new.

  • Page 42: Delete Call Records From Call History

    9370_to make pdf_1ATT 6/12/00 CALLER ID OPERATION When you receive a call from an area code not programmed in the phone, the screen displays 10 digits (the area code plus the phone number). The phone automatically dials “1” before the displayed number when you press If you try to use the Display Dial feature, but your call cannot be completed unless you dial “1”...

  • Page 43: Caller Id Display Messages

    9370_to make pdf_1ATT 6/12/00 Delete All Call Records Press < or > to display the number of calls in the call history. While the number of calls is displayed, press U. The screen displays DELETE ALL?. Select YES to remove all calls. The screen displays ARE YOU SURE?.

  • Page 44: Operating Range

    9370_to make pdf_1ATT 6/12/00 2:07 PM Page 42 OPERATING RANGE This cordless telephone operates within the maximum power allowed by the Federal Communications Commission (FCC). Even so, this handset and base can communicate over only a certain distance — which can vary with the locations of the base and handset, the weather, and the construction of your home or office.

  • Page 45: Batteries

    9370_to make pdf_1ATT 6/12/00 Battery Life Battery life depends on how far the handset is from the base, and other environmental conditions. NOTE: For optimum battery performance, charge your handset on the base every night. Operation: IN USE Near base unit (phone on) Away from base unit NOT IN USE...
  • Page 46 9370_to make pdf_1ATT 6/12/00 BATTERIES CAUTION: To reduce the risk of fire or injury to persons or damage to the telephone, read and follow these instructions carefully: • Use only Replacement Battery 3500 (SKU# 90817). • Do not dispose of the battery in a fire. The cell might explode. Check with local codes for special disposal instructions.

  • Page 47: Replace The Handset Battery Pack

    9370_to make pdf_1ATT 6/12/00 Replace the Handset Battery Pack Remove the battery compartment cover on the handset by pressing on the indentation and sliding the cover downward. Lift out the old battery pack. Hold the new battery pack and plug the connector into the handset.

  • Page 48: In Case Of Difficulty

    9370_to make pdf_1ATT 6/12/00 IN CASE OF DIFFICULTY If you have difficulty operating this phone, try the suggestions below. For Customer Service, visit our website at www.telephones.att.com or call 1 800 222–3111. Please retain your receipt as your proof of purchase. If the phone does not work at all, check these items first: •...
  • Page 49 9370_to make pdf_1ATT 6/12/00 IN CASE OF DIFFICULTY If you hear noise or interference when using the phone: • Make sure the base antenna is fully upright. • You may be out of range. Move closer to the base. • Household appliances plugged into the same circuit as the base can sometimes cause interference.
  • Page 50 9370_to make pdf_1ATT 6/12/00 IN CASE OF DIFFICULTY If the caller’s name or phone number is not displayed during Call Waiting: • You should call your service provider to confirm that you subscribe to a combined Caller ID with Call Waiting service. •...
  • Page 51 9370_to make pdf_1ATT 6/12/00 IN CASE OF DIFFICULTY If CL appears in the Message Window: You need to reset the clock. If the system does not respond to commands from a remote touch tone phone: • Make sure you are calling from a touch tone phone. When you dial a number, you should hear tones.

  • Page 52: Index

    9370_to make pdf_1ATT 6/12/00 2:07 PM Page 50 INDEX Index Come...
  • Page 53 9370_to make pdf_1ATT 6/12/00 2:07 PM Page 51 INDEX Index Come...
  • Page 54 9370_to make pdf_1ATT 6/12/00 2:07 PM Page 52...
  • Page 55 9370_to make pdf_1ATT 6/12/00 2:07 PM Page 53...

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