Roadside Assistance Button - Mercedes-Benz C-Class Operator's Manual

There is a risk of an accident and injury.
Leave the vehicle immediately in this or simi-
lar situations as soon as it is safe to do so.
Move to a safe location along with other vehi-
cle occupants. In such situations, secure the
vehicle in accordance with national regula-
tions, e. g. with a warning triangle.
General notes
Observe the notes on system activation
( page 320).
Y
An emergency call is dialed automatically if an
air bag or Emergency Tensioning Device is trig-
gered. You cannot end an automatically trig-
gered emergency call yourself.
An emergency call can also be initiated man-
ually.
As soon as the emergency call has been initi-
ated, the indicator lamp in the SOS button
flashes. The Connecting Call
appears in the multifunction display.
The audio output is muted.
Once the connection has been made, the
Connected message appears in the multifunc-
tion display.
All important information on the emergency is
transmitted, for example:
current location of the vehicle (as determined
R
by the GPS system)
vehicle identification number
R
information on the severity of the accident
R
Shortly after the emergency call has been initi-
ated, a voice connection is automatically estab-
lished between the Customer Assistance Center
and the vehicle occupants.
If the vehicle occupants respond, the
R
Mercedes-Benz Customer Assistance Center
attempts to get more information on the
emergency.
If there is no response from the vehicle occu-
R
pants, an ambulance is immediately sent to
the vehicle.
If no voice connection can be established to the
Mercedes-Benz Customer Assistance Center,
the system has been unable to initiate an emer-
gency call.
This can occur, for example, if the relevant
mobile phone network is not available. The indi-
cator lamp in the SOS button flashes continu-
ously.
The
tifunction display and must be confirmed.
In this case, summon assistance by other
means.
Making an emergency call
To initiate an emergency call manually:
X
press cover : briefly to open.
Press and hold SOS button ; for at least one
message X
second.
The indicator lamp in SOS button ; flashes
until the emergency call is concluded.
Call
Wait for a voice connection to the Mercedes-
X
Benz Customer Assistance Center.
After the emergency call, close cover :.
X
If the mobile phone network is unavailable,
mbrace will not be able to make the emergency
call. If you leave the vehicle immediately after
pressing the SOS button, you will not know
whether mbrace placed the emergency call. In
this case, always summon assistance by other
means.

Roadside Assistance button

message appears in the mul-
Call Failed
Features
321
Z