Mercedes-Benz C-Class Operator's Manual page 177

Charging the high-voltage battery (PLUG-IN HYBRID vehicles)
Problems with the charging process
Problem
The charge socket flap
cannot be opened.
The high-voltage battery
is not being charged.
The high-voltage battery
is not charged during the
charging process when
connected to a power
socket.
The charging cable con-
nector cannot be
removed from the vehi-
cle socket.
Possible causes/consequences and M Solutions
The charge socket flap is not unlocked.
Unlock the vehicle (
X
If the key battery is discharged:
Unlock the driver's door using the mechanical key (
X
or
Unlock the vehicle centrally from the inside (
X
The charge socket flap is unlocked, but the opening mechanism is
jammed.
Lock the vehicle and unlock it again.
X
If, after that, the opening mechanism is still jammed:
Consult a qualified specialist workshop.
X
The indicator lamp on the vehicle socket does not light up or flashes
red.
A malfunction has occurred during the initialization of the charging
process or during charging.
Disconnect the charging cable connector from the vehicle socket
X
and plug it back into the vehicle socket.
If the problem persists:
Use a different charging station.
X
or
Consult a qualified specialist workshop.
X
The electrical outlet is faulty.
Have the electrical outlet checked to test if it is functioning prop-
X
erly.
or
Use a different electrical outlet.
X
The snap fastener on the charging cable connector is locked.
Press and hold the button on the charging cable connector. The
X
snap fastener on the vehicle socket is unlocked.
Remove the charging cable connector from the vehicle socket.
X
If the snap fastener on the charging cable connector is locked:
Press and hold the button on the charging cable connector and try
X
to release the lock.
page 81).
Y
page 83).
Y
page 88).
Y
Z
175