Roadside Assistance Button - Mercedes-Benz GLC Operator's Manual

lished between the Customer Assistance Center
and the vehicle occupants.
If the vehicle occupants respond, the
R
Mercedes-Benz Customer Assistance Center
attempts to get more information on the
emergency.
if there is no response from the vehicle occu-
R
pants, an ambulance is immediately sent to
the vehicle.
If no voice connection can be established to the
Mercedes-Benz Customer Assistance Center,
the system has been unable to initiate an emer-
gency call.
This can occur, for example, if the relevant
mobile phone network is not available. The indi-
cator lamp in the SOS button flashes continu-
ously.
The Call Failed message appears in the mul-
tifunction display and must be confirmed.
In this case, summon assistance by other
means.
Making an emergency call
To initiate an emergency call manually:
X
press cover : briefly to open.
Press and hold the SOS button for at least one
X
second ;.
The indicator lamp in SOS button ; flashes
until the emergency call is concluded.
Wait for a voice connection to the Mercedes-
X
Benz Customer Assistance Center.
After the emergency call, close cover :.
X
If the mobile phone network is unavailable,
mbrace will not be able to make the emergency
call. If you leave the vehicle immediately after
pressing SOS button ;, you do not know if
mbrace has successfully made the emergency
call. In this case, always summon assistance by
other means.

Roadside Assistance button

To call: press roadside assistance button :.
X
This initiates a call to the Mercedes-Benz Cus-
tomer Assistance Center.
The indicator lamp in Roadside Assistance
button : flashes while the call is active. The
Connecting Call message appears in the
multifunction display. The audio output is
muted.
If a connection can be made,
ted message appears in the multifunction dis-
play.
If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example:
Current location of the vehicle
R
Vehicle identification number
R
The multimedia system display indicates that a
call is active. During the call, you can change to
the navigation menu by pressing the NAVI but-
ton on the multimedia system, for example.
Voice output is not available in this case.
A voice connection is established between the
Mercedes-Benz Customer Assistance Center
and the vehicle occupants.
From the remote malfunction diagnosis, the
Mercedes-Benz Customer Assistance Center
can ascertain the nature of the problem
( page 312).
Y
The Mercedes-Benz Customer Assistance Cen-
ter either sends a qualified Mercedes-Benz tech-
nician or makes arrangements for your vehicle
to be transported to the nearest Mercedes-Benz
Service Center.
You may be charged for services such as repair
work and/or towing.
Features
309
theCall Connec‐
Z