Philips Vari-lite VL3500 Wash User Manual page 3

How To Obtain Warranty Service
A copy of the Vari-Lite Limited Warranty was included in the shipping package for this
VARI❋LITE® product.
To obtain warranty service, please contact customer service at 1-877-VARI-LITE (1-877-827-4548),
+1-214-647-7880, or
Authorization (RMA) for warranty service. You will need to provide the model and serial number of
the item being returned, a description of the problem or failure and the name of the registered user or
organization. If available, you should have your sales invoice to establish the date of sale as the
beginning of the warranty period.
Once you obtain the RMA, pack the unit in a secure shipping container or in its original packing box.
Go to the Vari-Lite web site www.vari-lite.com, click on the Support link, and download the RMA
form. Put the completed RMA form in shipping container along with a copy of your invoice (if
available). Write the RMA number legibly on or near the shipping address label and return the unit,
freight prepaid to:
Vari-Lite
Attention: Warranty Service (RMA#___________)
10911 Petal Street
Dallas, Texas 75238 USA
As stated in the warranty, it is required that the shipment be insured and FOB our service center.
02.96 86.000 1 B
customerservice@genlytecontrols.com
01 J un e 20 09
and request a Return Material
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