If You Need Further Assistance - Toshiba Tecra 500CS User Manual

000-book.bk : 15-trbl.fm5 Page 357 Thursday, May 16, 1996 2:07 PM

If You Need Further Assistance

If you have followed the recommendations in this chapter and are
still having problems, you may need additional technical assis-
tance. This section contains the steps to take to ask for help.
Before You Call
Since some problems may be related to the operating system or
the program you're using, it's important to investigate other
sources of assistance first. Try the following before contacting
Toshiba:
Review the troubleshooting information in your Windows 95
documentation.
If the problem occurs while you are running a program, con-
sult the program's documentation for troubleshooting sugges-
tions. Contact the software company's technical support group
for their assistance.
Consult the dealer from whom you purchased your computer
and/or program. Your dealer is your best source for current
information.
For the number of a Toshiba dealer near you in the United States,
call 1-800-457-7777.
Contacting Toshiba
If you still need help and suspect that the problem is hardware
related, Toshiba offers a variety of resources to help you.
Start with the Automated Fax Service. Chances are you are not the
only person to experience this problem. Toshiba has prepared use-
ful information that can be faxed to you automatically. For instruc-
tions see "Toshiba's Automated Fax Service" on page 322.
Next, try one of Toshiba's on-line services. The Toshiba Forum
can be accessed through Compuserve, and the Toshiba Bulletin
Board Service (BBS) can be reached free of charge from any PC
with a modem.
Part I: Getting To Know Your Computer
If Something Goes Wrong...
If You Need Further Assistance
357