If You Need Further Assistance - Toshiba portege z20-b series User Manual

146
If Something Goes Wrong

If you need further assistance

❖
Restart the Windows
the Windows
even if the installation utility does not prompt you to do
so. This will ensure that the installation is completed,
and will clean up anything that the installation utility left
behind.
❖
Do one installation at a time. If you have several new
items to add to your device's system, install just one at a
time, creating restore points immediately before each
successive installation. This will make it much easier to
determine the origin of any new problems. For best
results, follow this sequence:
1
2
3
4
5
6
If you need further assistance
If you have followed the recommendations in this chapter
and are still having problems, you may need additional
technical assistance.
Since some problems may be related to the operating
system or the program you are using, it is important to
investigate all sources.
❖
Review the troubleshooting information in your operating
system documentation.
❖
If the problem occurs while you are running a program,
consult the program's documentation for
troubleshooting suggestions. Contact the software
company's technical support group for their assistance.
®
operating system after each installation,
Back up critical data.
Create a restore point.
Install one item of hardware or software.
Restart the Windows
Use the new hardware or software for a while, noting
any new problems. Make sure that your critical
applications (email, business applications, etc.) are
working correctly, and verify that important devices
are still functioning.
For each additional hardware or software item,
repeat these steps, starting at step
critical data has changed, or starting at step
critical data has changed.
®
operating system. Always restart
®
operating system.
1 if any of your
2 if no