Solving Option Problems - Lexmark C920 User Manual

Solving option problems

If an option does not operate correctly after it is installed or if it quits working:
• Turn the printer off, wait for about 10 seconds, and turn the printer on. If this does not fix the problem, unplug the
printer, and check the connection between the option and printer.
• Print the menu settings page and check to see if the option is listed in the Installed Options list. If the option is not
listed, reinstall it. See Printing the menu settings page for more information.
• Make sure the option is selected in the software application you are using.
For Macintosh computer users: Make sure the printer is set up in Chooser.
The following table lists printer options and suggested corrective actions for related problems. If the suggested corrective
action does not fix the problem, call your service representative.
Option
Drawers
Duplex unit
Finisher
Flash memory
Hard disk with
adapter
Infrared adapter
Internal print
server
High capacity
feeder
Printer memory
USB/Parallel
interface
Downloaded From ManualsPrinter.com Manuals
Troubleshooting
Action
• Make sure the connection between drawers and the printer is secure.
• Make sure the print media is loaded correctly.
Make sure the connection between the duplex unit and the printer is secure. If the duplex
unit is listed on the menu settings page, but print media jams when it enters or exits the
duplex unit, the printer and duplex unit may not be properly aligned.
• Make sure the connection between the finisher and the printer is secure. If the finisher is
listed on the menu settings page, but print media jams when it exits the printer and
enters the finisher, it may not be properly installed. Reinstall the finisher.
• Make sure you are using a print media size compatible with your optional output bins.
See Media sizes and support.
Make sure flash memory is securely connected to the printer system board.
Make sure the hard disk is securely connected to the printer system board.
If infrared communication stops or does not occur, make sure:
• The distance between the two infrared ports is 1 meter
(39 in.) or less. If communication does not occur between ports, move the ports closer
together.
• Both ports are stable.
• The computer and the printer are on a level surface.
• The angle of communication between the two infrared ports is within 15 degrees of
either side of an imaginary line drawn between the two infrared ports.
• No bright light, such as direct sun light, is interfering with communication.
• No objects are placed between the two infrared ports.
• Make sure the internal print server (also called an internal network adapter or INA) is
securely connected to the printer system board.
• Make sure you are using the correct cable, that it is securely connected, and the
network software is correctly set up.
See the drivers CD that shipped with your printer for more details.
See Solving high capacity feeder problems.
Make sure printer memory is securely connected to the printer system board.
• Make sure the USB/parallel interface card is securely connected to the printer system
board.
• Make sure you are using the correct cable and that it is securely connected.
Solving option problems
141