Troubleshooting - TRENDnet TEW-424UB Quick Installation Manual

Troubleshooting

Q1: I inserted the Utility & Driver CD-ROM into my computer's CD-ROM Drive and the installation
menu does not appear automatically. What should I do?
A1:
If the window does not appear automatically, click Start, click Run, and type D:\autorun where
"D" in "D:\autorun.exe" is the letter assigned to your CD-ROM Drive, and then press the ENTER
key on your keyboard.
Q2: I completed all the steps in the quick installation guide, but my Wireless USB Adapter is not
connecting to my access point. What should I do?
A2:
First, verify that the Network Name (SSID) matches your wireless router or access point's
Network Name (SSID). Second, check your TCP/IP properties to ensure that Obtain an IP address
automatically is selected. Third, open the Wireless Client Utility icon, click the Network tab and then
click Scan to check and see if there are any available wireless networks listed.
Q3: Windows is unable to recognize my hardware. What should I do?
A3:
Make sure your computer meets the minimum requirements as specified in Section 1 of this
quick installation guide. Also, you must complete the installation of the wireless configuration utility
(as described in Section 2) before connecting the Wireless USB Adapter to your computer. Lastly,
you may consider moving the Wireless USB Adapter to a different USB port of your computer.
Q4: I cannot open the wireless configuration utility. What should I do?
A4:
Access your device manager to make sure the adapter is installed properly. If you see a
networking device with a yellow question mark or exclamation point, you will need to reinstall the
device and/or the drivers. To access your device manager, right-click My Computer, click
Properties, under Hardware tab click Device Manager.
Q5: How do I install the drivers on Windows 98SE or ME?
A5:
Please refer to the User's Guide included on the Driver CD-ROM.
If you still encounter problems or have any questions regarding the TEW-424UB, please refer to the
User's Guide included on the Utility & Driver CD-ROM or contact Trendnet's Technical Support
Department.
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