Multitech MultiModem ZBA MT9234ZBA-USB-CDC User Manual
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Multitech MultiModem ZBA MT9234ZBA-USB-CDC User Manual

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Summary of Contents for Multitech MultiModem ZBA MT9234ZBA-USB-CDC

  • Page 1 ® MultiModem MT9234ZBA-USB-CDC User Guide...
  • Page 2 Multi-Tech products directly to our technical support team. Get answers to your most complex questions, ranging from implementation, troubleshooting, product configuration, firmware upgrades and much more. To create an account and submit a Support Case on the Portal, visit https://support.multitech.com. Knowledge Base and Support Services: www.multitech.com/support.go The Knowledge Base provides immediate answers to your questions and gives you access to support resolutions for all Multi-Tech products.

  • Page 3: Table Of Contents

    Chapter 1 – Product Overview ........................5 Feature Overview ................................ 5 Package Contents ............................... 5 Other Documentation..............................5 Technical Specifications ............................6 Chapter 2 – Installing the Modem ......................7 Safety Warning Telecom ............................7 Connecting the Modem to Your PC ......................... 7 Connecting the USB ..............................
  • Page 4 Contents Appendix A – Regulatory Information ..................... 24 FCC Part 68 Telecom ..............................24 FCC Part 15 Regulation............................25 Canadian Limitations Notice ........................... 25 EMC Requirements for Industry Canada ......................26 International Modem Restrictions .......................... 26 EMC, Safety, and R&TTE Directive Compliance ....................26 Thailand Approval ..............................

  • Page 5: Chapter 1 - Product Overview

    Thank you for using the MultiModem ZBA-USB modem. Your MultiModem product data/fax modem supports remote configuration and dial-up connections. It offers V.34/33.6K fax and Error Correction Mode that reduces fax transmission time by more than half when compared to traditional fax modems. In addition, these modems are globally approved for use in many countries around the world.

  • Page 6: Technical Specifications

    Chapter 1 – Product Overview Technical Specifications Your MultiModem ZBA-USB-CDC modem has the following specifications. ® Trade Name MultiModem Model Number MT9234ZBA-USB Server-to-Client Data Rates V.90 speeds when accessing a V.90 or V.92 server (actual speed depends on server capabilities and line conditions) Client-to-Server Data Rates Up to 50Kbps when accessing a V.92 server (actual speed depends on server capabilities and line conditions);...

  • Page 7: Chapter 2 - Installing The Modem

    This chapter describes how to set up your Multi-Tech MultiModem product. Safety Warning Telecom ● Use this product only with UL and cUL listed computers. ● To reduce the risk of fire, use only 26 AWG (.41 mm) or larger telephone wiring. ●...

  • Page 8: Connecting The Line

    After the installation has been completed, you should test the operation of your new MT9234ZBA-USB by registering it. Key in the URL given below and follow the on-line instructions: http://www.multitech.com/en_US/TOOLS/Forms/register/warranty.asp Manually Installing the MT9234ZBA-USB-CDC in Windows 7 After connecting your MT9234ZBA-USB-CDC to an available USB port, Windows 7 reports that the driver software was not successfully installed.
  • Page 9 Chapter 2 – Installing the Modem In the list of devices, find an item called MT9234ZBA-USB-CDC. Right-click on this item and select Update Driver Software MT9234ZBA-USB User Guide...
  • Page 10 Chapter 2 – Installing the Modem Left-click the option Browse my computer for driver software. Click Browse and navigate to the folder containing the appropriate drivers for your install (either 34-bit or 64-bit). Click MT9234ZBA-USB User Guide...
  • Page 11 Chapter 2 – Installing the Modem Click Next to continue the installation. A Windows Security window stating that the publisher cannot be verified might appear. If so, click Install this driver software anyway. A transitory window opens as the installation completes. To finish installing, click Close.
  • Page 12 Chapter 2 – Installing the Modem After installing, ensure the MT9234ZBA-USB is working by registering it. To do so, go to the following website and follow the instructions there: http://www.multitech.com/en_US/TOOLS/Forms/register/warranty.asp MT9234ZBA-USB User Guide...

  • Page 13: Installing The Modem Driver For Use With Windows Vista

    MultiMobile MT9234ZBA-CDC. Click Close. After you install the modem and set up Internet access, ensure the MT9234ZBA-CDC works by registering the modem. To do so, go to the following website and follow the instructions there: http://www.multitech.com/en_US/TOOLS/Forms/register/warranty.asp MT9234ZBA-USB User Guide...

  • Page 14: Installing The Modem In Windows Server 2008, 2003 And Xp

    Chapter 2 – Installing the Modem Installing the Modem in Windows Server 2008, 2003 and XP This installation assumes a Windows Server 2008, XP, or 2003 operating system. The steps that follow use the Windows XP operating system. The other operating systems use sequences and windows similar to Windows XP. Connect the USB cable between the MultiModem and the PC.
  • Page 15 Chapter 2 – Installing the Modem The Please choose your search and installation options wizard pane opens. Select Include this location in the search. Click Browse. Then navigate to the location where you stored the driver you downloaded. Click Next. The Please wait while the wizard searches for the MT9234ZBA-CDC wizard pane appears. MT9234ZBA-USB User Guide...
  • Page 16 Chapter 2 – Installing the Modem You may be prompted by the Windows Logo check. It is safe to continue (select to Continue Anyway) as the installation file has passed certification testing for Windows Vista (all other operating systems may display a certification warning). The Please wait while the wizard installs the software wizard pane appears.
  • Page 17 At the ‘Completing the Found New Hardware Wizard’ screen for the MultiMobile MT9234ZBA-CDC click Finish. Installation is complete. After installing the modem and setting up Internet access, ensure the modem works by registering it. To do so, go to the following website and follow the instructions there: http://www.multitech.com/en_US/TOOLS/Forms/register/warranty.asp MT9234ZBA-USB User Guide...

  • Page 18: Configuring The Country Where Modem Is Used

    Euro/NAM AT%T19,0,34 (default) You can find a list of country/region codes on the Multi-Tech website at http://www.multitech.com/en_US/PRODUCTS/Categories/Device_Networking/global_modems/configuration.asp The Global Modem Country Approvals page displays. On this page you can view approvals, configuration strings and responses by country and product. MT9234ZBA-USB User Guide...

  • Page 19: Chapter 3 - Operating The Modem

    Front Panel Overview The MultiModem product has 6 LED indicators on the front panel that indicate status, configuration, and activity. Transmit Data. The TD LED flashes when the modem is transmitting data to another modem. Receive Data. The RD LED flashes when the modem is receiving data from another modem. Carrier Detect.

  • Page 20: Chapter 4 - Remotely Configuring The Modem

    This chapter describes how to use a network management tool to configure modems anywhere in your network from one location. With password protected remote configuration, you can issue AT commands to a remote MultiModem product for maintenance or troubleshooting as if you were on site. This chapter also describes how to change default passwords and characters to enhance the security of the product.

  • Page 21: Chapter 5 - Troubleshooting

    Your modem was tested before it was shipped to you. If you can’t make a successful connection, or if you experience data loss or garbled characters during your connection, it is possible that the modem is defective. However, it is more likely that the source of your problem lies elsewhere. The following symptoms are typical of problems you might encounter: ●...

  • Page 22: The Modem Doesn't Work With Caller Id

    Chapter 5 – Troubleshooting The Modem Doesn’t Work with Caller ID ● Caller ID information is transmitted between the first and second rings, so if autoanswer is turned off (S0=0) or if the modem is set to answer after only one ring (S0=1), the modem does not receive Caller ID information. Check your initialization string, and if necessary change it to set the modem to answer after the second ring (S0=2).

  • Page 23: The Modem Disconnects While Online

    Chapter 5 – Troubleshooting ● If the modem reports NO CARRIER, the phone was answered at the other end, but no connection was made. You might have dialed a wrong number, and a person answered instead of a computer, or you might have dialed the correct number, but the other computer or software was turned off or faulty.

  • Page 24: Appendix A - Regulatory Information

    This equipment should not be used on party lines or coin lines. If so required, this equipment is hearing aid compatible. This product is labeled with the following information: Manufacturer: MultiTech Systems, Inc. ® Trade Name: MultiModem Model Number:...

  • Page 25: Fcc Part 15 Regulation

    Appendix A – Regulatory Information FCC Part 15 Regulation This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.

  • Page 26: Emc Requirements For Industry Canada

    Appendix A – Regulatory Information EMC Requirements for Industry Canada This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe B respecte toutes les exigences du Reglement Canadien sur le matériel brouilleur.

  • Page 27: South African Notice

    Appendix A – Regulatory Information South African Notice This modem must be used in conjunction with an approved surge protection device. Waste Electrical and Electronic Equipment Statement WEEE Directive The WEEE Directive places an obligation on EU-based manufacturers, distributors, retailers, and importers to take- back electronics products at the end of their useful life.

  • Page 28: Restriction Of The Use Of Hazardous Substances (Rohs)

    Appendix A – Regulatory Information Restriction of the Use of Hazardous Substances (RoHS) Multi-Tech Systems, Inc. Certificate of Compliance 2011/65/EU Multi-Tech Systems confirms that its embedded products comply with the chemical concentration limitations set forth in the directive 2011/65/EU of the European Parliament (Restriction of the use of certain Hazardous Substances in electrical and electronic equipment - RoHS) These Multi-Tech products do not contain the following banned chemicals ●...

  • Page 29: Information On Hs/Ts Substances According To Chinese Standards

    Appendix A – Regulatory Information Information on HS/TS Substances According to Chinese Standards In accordance with China’s Administrative Measures on the Control of Pollution Caused by Electronic Information Products (EIP) # 39, also known as China RoHS, the following information is provided regarding the names and concentration levels of Toxic Substances (TS) or Hazardous Substances (HS) which may be contained in Multi-Tech Systems Inc.

  • Page 30: Information On Hs/Ts Substances According To Chinese Standards (In Chinese)

    Appendix A – Regulatory Information Information on HS/TS Substances According to Chinese Standards (in Chinese) 依照中国标准的有毒有害物质信息 根据中华人民共和国信息产业部 (MII) 制定的电子信息产品 (EIP) 标准－中华人民共和国《电子信息产品污染控制管理办法》（第 39 号），也称作中国 RoHS，下表列出了 Multi-Tech Systems, Inc. 产品中可能含有的有毒物质 (TS) 或有害物质 (HS) 的名称及含量水平方面的信息。 有害/有毒物质/元素 成分名称 铅 汞 镉 六价铬 多溴联苯 多溴二苯醚 (CR6+) (PB) (Hg)

  • Page 31: Ascii Conversion Chart

    ASCII Conversion Chart CTRL CODE CODE CODE CODE " & < > Null, or all zeros Vertical Tab Sync. Start of Header Form Feed End Transmission Block Start of Text Carriage Return Cancel MT9234ZBA-USB User Guide...

  • Page 32: Appendix B - Ascii Conversion

    Appendix B – ASCII Conversion End of Text Shift Out End of Medium End of Transmission Shift In Substitute ENQ Enquiry Data Link Escape Escape Acknowledge Device Control 1 File Separator Bell or Alarm Device Control 2 Group Separator Backspace Device Control 3 Record Separator Horizontal Tab...

  • Page 33: Index

    AT Commands ..............5 Phone connection .............. 8 Canadian regulations ............25 REACH Statement ............28 China’s Administrative Measures on the Control of Remote configuration ............20 Pollution ............... 29 Remote configuration escape character ......20 Connecting the modem ............7 Remote node operation ..........

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