Multitech MultiModem MT9234ZPX-PCIE User Manual

Multitech MultiModem MT9234ZPX-PCIE User Manual

Multi-tech multimodem mt9234zpx-pcie modems: user guide
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MultiModem
ZPX
®
V.92 Internal Modem
MT9234ZPX-UPCI
MT9234ZPX-UPCI-NV
MT9234ZPX-PCIE
MT9234ZPX-PCIE-NV
User Guide

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Summary of Contents for Multitech MultiModem MT9234ZPX-PCIE

  • Page 1 MultiModem ® V.92 Internal Modem MT9234ZPX-UPCI MT9234ZPX-UPCI-NV MT9234ZPX-PCIE MT9234ZPX-PCIE-NV User Guide...
  • Page 2 Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc., to notify any person or or- ganization of such revisions or changes. Check Multi-Tech’s Web site for current versions of our product documentation.
  • Page 3: Table Of Contents

    Repair Procedures for International Customers (Outside U.S.A. and Canada) ...27 Repair Procedures for International Distributors...27 Replacement Parts...27 APPENDIX A: WASTE ELECTRICAL AND ELECTRONIC EQUIPMENT (WEEE) STATEMENT... 28 APPENDIX B – REGULATORY COMPLIANCE... 29 FCC Part 68 Telecom ...29 Multi-Tech Systems, Inc. MT9234ZPX User Guide Contents...
  • Page 4 Step 6: Upgrade the Modem’s Firmware ...34 Step 7: Restore Your Parameters...35 APPENDIX D – INSTALLING UNDER LINUX ... 36 Introduction ...36 Using AT Commands to Configure Country Code ...39 APPENDIX E: C-ROHS HT/TS SUBSTANCE CONCENTRATION ... 40 Multi-Tech Systems, Inc. MT9234ZPX User Guide...
  • Page 5: Chapter 1: Description And Specifications

    Product Description The Multi-Tech MultiModem ZPX is an internal universal PCI bus card, MT9234ZPX-UPCI or a PCI Express bus card, MT9234ZPX-PCIE. The UPCI card operates in either 3.3 or 5V slot. The PCI Express card operates in a 3.3V slot.
  • Page 6: At Command Info

    MultiModem • one RJ-11 telephone cable • one Quick Start Guide • one product CD • One low profile mounting bracket (MT9234ZPX-PCIE models only) Technical Specifications The MultiModem meets the following specifications: Category Server-to-Client Data Rates Client-to-Server Data Rates...
  • Page 7 Cleaning Manufacturing Information Approvals Intelligent Features Multi-Tech Systems, Inc. MT9234ZPX User Guide Chapter 1 - Description and Specifications Description Serial port data rates adjustable to 300, 1200, 2400, 4800, 9600, 19,200, 38,400, 57,600, 115,200, and 230,400 bps –11 dBm (varies by country setting) –43 dBm under worst-case conditions...
  • Page 8: Chapter 2: Installation

    2. Remove the cover from your system as instructed in the system manual. 3. If you are installing a MT9234ZPX-PCIE board in a low profile machine, you will need to change the mounting bracket to the low profile mounting bracket.
  • Page 9: Make The External Connections

    This will allow you to hear modem activity whether it is originating or answering a call, or playing a recorded message. If you do not have a sound card, you can plug an amplified speaker into the LINE OUT jack. Multi-Tech Systems, Inc. MT9234ZPX User Guide PHONE...
  • Page 10: Driver Installation Of Your Pci Serial Port

    4. The next screen prompts you to insert the disc that came with your PCI Serial Port. If you have the disc that came with your device, insert it now. Windows will automatically search the disc for driver software. Click Next. Multi-Tech Systems, Inc. MT9234ZPX User Guide...
  • Page 11 8. Searching D:\Drivers\Vista for software… screen appears. 9. When the software for this device has been successfully installed screen appears with Windows has finished installing the driver software for this device: Multi-Tech’s 1-Port PCI Analog Modem Card. Click Close. Multi-Tech Systems, Inc. MT9234ZPX User Guide...
  • Page 12: Installation Of The Communications Port

    13. Click Next. 14. Installing driver software… activity screen appears. 15. Windows can’t verify the publisher of this driver software screen appears. Select Install this driver software anyway. 16. Installing driver software progress screen appears. Multi-Tech Systems, Inc. MT9234ZPX User Guide...
  • Page 13: Installation Of The Modem

    Click Close. Installation of the Modem 18. The Found New Hardware – MultiTech Systems MT9234ZPX-PCIE screen appears with Insert the disc that came with your MultiTech Systems MT9234ZPX-PCIE. The MT9234ZPX-PCI product CD is still in the CDROM drive. Click Next.
  • Page 14 23. Installing driver software progress screen appears. 24. The software for this device has ben successfully installed screen appears with Windows has finished installing the driver software for this device: Multi-Tech Systems MT9234ZPX-PCIE. 25. Click Close. The installation of drivers is now complete.
  • Page 15: Preliminaries

    Not having a digital signature does not affect product performance in any way. 7. A Completing the Found New Hardware Wizard screen will appear. This wizard helps you install software for: Multi-Tech’s 1-port UART PCI Card. Click Finish. Multi-Tech Systems, Inc. MT9234ZPX User Guide...
  • Page 16: Installation Of The Communications Port

    Chapter 2 - Installation Installation of the Communications Port The wizard will install the files for the Multi-Tech Communications Port. 8. The Welcome to the Found New Hardware Wizard screen appears. This wizard helps you install software for: Multifunction Device. Select Install from a list or specific location (Advanced).
  • Page 17: Installation Of The Modem

    Installation of the Modem The wizard will install the file for Multi-Tech Systems MT9234ZPX Models. 12. The Welcome to the Found New Hardware Wizard screen appears for a third time. This wizard helps you install the software for: MultiTech Systems MT9234ZPX-UPCI. Select Install from a list or specific location (Advanced).
  • Page 18: Configure The Modem For Your Country Or Region

    Country/Region AT Command (hexadecimal) Euro/NAM AT%T19,0,34 (default) A complete list of country/region codes can be found on the Multi-Tech Web site at: http://www.multitech.com/PRODUCTS/Categories/Modems/global/configuration.asp#chart Then click on global modems. The Global Modem Country Approvals page displays. On this page you can view approvals, configuration strings and responses by country and product.
  • Page 19: Chapter 3: Remote Configuration

    Setup Multi-Tech modems are shipped with a default setup password (MTSMODEM). Because anyone who has the User Guide knows the default setup password, you should change the password and possibly also the remote configuration escape character. Record your changes for future use.
  • Page 20: To Change The Remote Escape Character

    2. Type ATS9=n, where n is the ASCII code for the new remote configuration escape character, and then press E NTER 3. Save the new value by typing AT&W and pressing E 4. Type ATO and press E NTER to exit remote configuration. NTER Multi-Tech Systems, Inc. MT9234ZPX User Guide . Record for future use.
  • Page 21: Chapter 4: Troubleshooting

    The modem might have a problem beyond the scope of this user guide. If you have another Multi- Tech modem, try swapping modems. If the problem goes away, call Technical Support for assistance. Multi-Tech Systems, Inc. MT9234ZPX User Guide Chapter 4 - Troubleshooting...
  • Page 22: The Modem Cannot Connect When Dialing

    Poor line conditions can also affect the connection. When using V.34 or V.32 client-to-client connections in poor conditions, setting S38=0 may result in better performance. . When you dial again, the modem reports the call’s NTER Multi-Tech Systems, Inc. MT9234ZPX User Guide NTER...
  • Page 23: The Modem Disconnects While Online

    Windows select Start | Settings | Control Panel, and then Modems. In the Modems Properties dialog box, select Multi-Tech MT9234ZPX-UPCI, and then click Dialing Properties. Check This location has call waiting, and then select the correct code for your phone service.
  • Page 24: Data Is Being Lost

    If your modem does not play sound files in voice mode, go to Windows Control Panel and double-click the Multimodem icon. Under the Audio tab, select Modem Wave Driver as your preferred device for both playback and recording, then try again. Multi-Tech Systems, Inc. MT9234ZPX User Guide...
  • Page 25: Loopback Test

    5. Speak into the microphone to talk to the person on the other end of the line, and listen over the speaker. 6. Type +++ATH and press ENTER to hang up. 7. Type ATZ and press ENTER to reset the modem. Multi-Tech Systems, Inc. MT9234ZPX User Guide to reset the modem. NTER Chapter 4 - Troubleshooting .
  • Page 26: Chapter 5: Warranty & Repairs Policies

    Multi-Tech Warranty Statement Multi-Tech Systems, Inc., (hereafter “MTS”) warrants that its products will be free from defects in material or workmanship for a period of two, five, or ten years (depending on model) from date of purchase, or if proof of purchase is not provided, two, five, or ten years (depending on model) from date of shipment.
  • Page 27: Repair Procedures For International Customers (Outside U.s.a. And Canada)

    Your original point of purchase Reseller may offer the quickest and most economical repair option for your Multi-Tech product. You may also contact any Multi-Tech sales office for information about the nearest distributor or other repair service for your Multi-Tech product. The Multi-Tech sales office directory is available at http://www.multitech.com/ PARTNERS/Channels/offices/...
  • Page 28: Appendix A: Waste Electrical And Electronic Equipment (Weee) Statement

    For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or where you purchased the product. Multi-Tech Systems, Inc. MT9234ZPX User Guide...
  • Page 29: Appendix B - Regulatory Compliance

    8. No repairs are to be made by you. Repairs are to be made only by Multi-Tech Systems or its licensees. Unauthorized repairs void registration and warranty.
  • Page 30: Fcc Part 15

    Industry Canada This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Cet appareil numérique de la classe B respecte toutes les exigences du Reglement Canadien sur le - matériel brouilleur. Multi-Tech Systems, Inc. MT9234ZPX User Guide...
  • Page 31: Protection Against Contact With Tnv Circuit

    7. Some parameters required for compliance with Telecom’s Telepermit requirements are dependent on the equipment (PC) associated with this device. The associated equipment shall be set to operate within the following limits for compliance with Telecom’s Specifications: Multi-Tech Systems, Inc. MT9234ZPX User Guide Appendix B – Regulatory Compliance...
  • Page 32: South African Notice

    Also note that some software packages may have features or lack restrictions that may cause the modem to become non-compliant. Multi-Tech Systems, Inc. MT9234ZPX User Guide...
  • Page 33: Appendix C - Upgrading Your Modem

    1. Identify the model number and firmware version of your modem. 2. Identify the current version of the firmware at the Multi-Tech Web site. If your modem already has the current firmware, there is no need to upgrade it.
  • Page 34: Step 3: Download The Upgrade File

    Start menu. The program begins by identifying devices attached to your computer. 2. Select the modem to be upgraded, and then click Next to proceed. MultiModem Firmware page of the Multi-Tech Web site, follow the NTER to clear your stored parameters and reset your modem to factory NTER Multi-Tech Systems, Inc.
  • Page 35: Step 7: Restore Your Parameters

    Your modem has been upgrade. You can now open your terminal program to reprogram your modem parameters or to confirm the upgrade by typing ATI in the terminal window and pressing E Multi-Tech Systems, Inc. MT9234ZPX User Guide Appendix C – Upgrading your Modem...
  • Page 36: Appendix D - Installing Under Linux

    Remember, accessing the modem, you need to always use the first port. To verify if the modem is operational, you can use the most common terminal emulation in Linux called minicom. Enter minicom -s Multi-Tech Systems, Inc. MT9234ZPX User Guide...
  • Page 37 Press Enter to accept the change. To change any other setting, press the corresponding key. However, the modem should respond with the rest of the default settings in minicom. Multi-Tech Systems, Inc. MT9234ZPX User Guide Appendix D – Installing under Linux...
  • Page 38 Linux has an extensive collection of How to's documents with good information to configure most of the packages included in the Operating System. Please refer to such documents if you need help with particular software application. Multi-Tech Systems, Inc. MT9234ZPX User Guide...
  • Page 39: Using At Commands To Configure Country Code

    Euro/NAM* AT%T19,0,34 (default) Japan AT%T19,0,10 Because the list of country codes is continually being updated, we present the complete list on our Web site: http://www.multitech.com/GlobalModem/config Multi-Tech Systems, Inc. MT9234ZPX User Guide Appendix D – Installing under Linux Country Code (Decimal)
  • Page 40: Appendix E: C-Rohs Ht/Ts Substance Concentration

    Appendix E – C-ROHS Substance Concentration Appendix E: C-ROHS HT/TS Substance 依照中国标准的有毒有害物质信息 根据中华人民共和国信息产业部 (MII) 制定的电子信息产品 (EIP) 标准-中华人民共和国《电子信息产品污染控制管理办法》(第 39 号),也称作中国 RoHS,下表列出了 Multi-Tech Systems Inc. 产品中可能含有的有毒物质 (TS) 或有害物质 (HS) 的名称及含量水平方面的信息。 有害/有毒物质/元素 铅 成分名称 (PB) 印刷电路板 电阻器 电容器 铁氧体磁环 继电器/光学部件 二极管/晶体管 振荡器和晶振 调节器...
  • Page 41 ...9 New Zealand regulations ...26 Ordering Replacement Parts ...22 patch cord for sound card...9 phone connection ...9 Multi-Tech Systems, Inc. MT9234ZPX User Guide Index protocols... 18 remote configuration ... 14 escape character ... 15 Replacement Parts ... 22 result codes...

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