Related Manuals for Multitech MultiModem ZPX MT9234ZPX-PCIE-NV-CP
Summary of Contents for Multitech MultiModem ZPX MT9234ZPX-PCIE-NV-CP
- Page 1 MultiModem® ZPX V.92 Internal Modem MT9234ZPX-UPCI and MT9234ZPX-PCIE User Guide MultiModem ZPX UPCI/PCIe User Guide...
- Page 2 Multi-Tech products directly to our technical support team. Get answers to your most complex questions, ranging from implementation, troubleshooting, product configuration, firmware upgrades and much more. To create an account and submit a Support Case on the Portal, visit support.multitech.com Online Web Portal https://support.multitech.com/...
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Page 3: Table Of Contents
Contents Chapter 1 – Description and Specifications ......................5 Product Description ..............................5 Package Contents ..............................5 AT and Fax Commands ............................5 Technical Specifications ............................6 Chapter 2 – Windows Installation ........................8 Downloading the Windows Drivers ........................8 Using the Windows Installer .......................... - Page 4 Contents Data Is Lost ................................22 Garbage Characters on the Monitor ........................22 The Modem Doesn’t Work with Caller ID ......................22 Fax and Data Software Can’t Run at the Same Time ................... 22 Voice Functions Don’t Work..........................22 Voice Mail Test............................... 23 Loopback Test ..............................
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Page 5: Chapter 1 - Description And Specifications
One low profile mounting bracket (MT9234ZPX-PCIe models only) AT and Fax Commands AT commands and fax commands are published in separate reference guides. To download these documents, go http://www.multitech.com/setup/product.go and select your model from the Product drop down list. MultiModem ZPX UPCI/PCIe User Guide... -
Page 6: Technical Specifications
Chapter 1 - Description and Specifications Technical Specifications Category Description Receiver AGC Dynamic Range 43 dB Data Compatibility V.92, V.34 enhanced, V.34, V.32bis, V.32, V.22bis, V.22; Bell 212A and 103/113, V.21 & V.23 Data Format Serial, binary, asynchronous Error Correction (ECM) Data Mode V.42 LAPM, MNP 2-4 Fax Mode T.30 Annex A &... - Page 7 Chapter 1 - Description and Specifications Category Description ® Manufacturing Information Trade Name: MultiModem Model Number: MT9234ZPX Registration No: AU7MM01BMT9234SMI Ringer Equivalence: 0.1B Modular Jack (USOC): RJ11 Approvals CE Mark Telecom 47CFR Part 68 CS03/ TBR21 Safety Certifications UL/cUL 60950-1 EN60950-1 AS/NZS 60950:2000 EMC Approvals...
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Page 8: Chapter 2 - Windows Installation
If you do not have administrator rights, find someone in your organization with this authorization. Go to the Multi-Tech Installation Resources website at http://www.multitech.com/setup/product.go select your model from the Product drop down list. Click Drivers. -
Page 9: Chapter 3 - Hardware Installation
Chapter 3 – Hardware Installation Chapter 3 – Hardware Installation Safety Notices Analog Telecom Safety Warnings Before servicing, disconnect this product from its power source and telephone network. Also: ● Never install telephone wiring during a lightning storm. ● Never install a telephone jack in wet locations unless the jack is specifically designed for wet locations. ●... -
Page 10: Installing Your Multimodem
Chapter 3 - Hardware Installation Installing your MultiModem Note: If you are using Windows, use Windows Installer to install drivers before installing the MultiModem into a PCI slot. Refer to Chapter 2 – Windows Installation for more information. If you are using Linux, install the hardware and then install the drivers. Refer to Chapter 4 – Linux Installation for more information. -
Page 11: Cabling Your Modem
Cabling Your Modem PHONE PH ONE LINE L INE MIC IN Optional Voice LINE OUT L INE Connecting the Modem to the Phone Line The only required connection is between the modem and a phone line. To connect the modem to the phone line: Plug one end of the phone cable into the modem’s LINE jack. -
Page 12: Connecting The Sound Card And Speaker (For Voice Option)
Chapter 3 – Hardware Installation Connecting the Sound Card and Speaker (for Voice Option) For voice mail or speakerphone applications, use a 3.58mm (9/64-inch) plug male-to-male stereo patch cord to connect the LINE OUT jack on the modem to the LINE IN jack on your sound card. If your sound card does not have a LINE IN jack, use its MIC jack. -
Page 13: Chapter 4 - Linux Installation
Chapter 4 – Linux Installation Linux uses a native driver contained in the kernel with MultiModem ZPX modems. Verifying that Linux Detected the Modem When using your modem with Linux kernel 2.6.xx, install the hardware and then verify if Linux can detect it. To verify that the Linux detected the modem: Logon to the system as root. - Page 14 Chapter 4 - Linux Installation Configuration Filenames and paths File transfer protocols Serial port setup Modem and dialing Screen and keyboard Save setup as dfl Save setup as.. Exit Exit from Minicom From the Configuration menu, select Serial Port Setup and press Enter to display Serial port settings. A - Serial Device : /dev/modem B - Lockfile Location...
- Page 15 Chapter4 – Linux Installation Press CTRL-A Z for help on special keys. Query the modem with the model number by sending Ati or ATi3. The modem will respond as follows: Agere OCM V.92 MT9234ZPX-UPCI Internal Data/Fax/Voice Modem Version 1.02b This verifies that the modem is present and operational in the system. Press CTRL +A Z X to exit minicom.
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Page 16: Chapter 5 - Configure The Modem For Your Country
Using AT Commands to Configure Your Modem If you aren’t using Windows, use AT commands to configure the modem. A complete list of country and region codes is available on the Multi-Tech site at http://www.multitech.com/global/configuration.go. Run your favorite communication program and open the windows terminal window. -
Page 17: Chapter 6 - Remote Configuration
Chapter 6 – Remote Configuration Remote configuration allows you to configure your modem anywhere in your network from one location. With password-protected remote configuration, you can issue AT commands to a remote modem for maintenance or troubleshooting as if you were on site. Configuring a Remote Modem Use the following steps when you have established a connection by the local or the remote modem. -
Page 18: Changing The Remote Escape Character
Chapter 6 – Remote Configuration Changing the Remote Escape Character To further improve security, you can change a remote modem’s remote configuration escape character either locally or remotely. The remote configuration escape character is stored in register S9. The factory default is 37, which is the ASCII code for the percent character (%). -
Page 19: Appendix A - Troubleshooting
Refer to the device’s documentation to determine if you need to change switches or jumpers on the conflicting device. If you have another Multi-Tech modem, try swapping modems. If the problem goes away, contact Technical Support at https://support.multitech.com for assistance. MultiModem ZPX UPCI/PCIe User Guide... -
Page 20: Modem Cannot Connect When Dialing
Appendix A - Troubleshooting Modem Cannot Connect When Dialing There can be several reasons the modem fails to make a connection. Possibilities include: ● no physical connection to a phone line ● a wrong dial tone ● a busy signal ●... -
Page 21: Modem Cannot Connect When Answering
Appendix A - Troubleshooting ● Include the call waiting disabling code in the modem’s dial prefix, for example, ATDT*70, (note the comma, which inserts a pause before the number is dialed). To change the dial prefix in HyperTerminal, select Connect from the Call menu, click Dialing Properties, check This location has Call Waiting, and select the correct code for your phone service. -
Page 22: Data Is Lost
Appendix A - Troubleshooting Data Is Lost ● If you are using data compression and a high speed serial port, set the serial port baud rate to two to six times the data rate. ● Make sure the flow control method you selected in software matches the method selected in the modem (see AT commands &K and \Q.) ●... -
Page 23: Voice Mail Test
Appendix A - Troubleshooting Voice Mail Test modem’s voice function: To test the Set up the MultiModem for voice mail. Use another phone to call and leave a message and then play it back. If your modem does not play sound files in voice mode: Open the Windows Control Panel and double-click the MultiModem icon. -
Page 24: Appendix B - Regulatory Compliance
Appendix B – Regulatory Compliance 47 CFR Part 68 Telecom This equipment complies with Part 68 of the 47 CFR rules and the requirements adopted by the ACTA. Located on this equipment is a label that contains, among other information, the registration number and ringer equivalence number (REN) for this equipment or a product identifier in the format: For current products is US:AAAEQ##Txxxx. -
Page 25: 47 Cfr Part 15 Regulation
Appendix B – Regulatory Compliance Manufacturing Information on telecommunications device (modem) embedded in FF-240/440/840 units : Manufacturer: Multi-Tech Systems, Inc. Trade Name: MultiModem ZPX Model Number: MT9234ZPX Registration No: AU7MM01BMT9234SMI Ringer Equivalence: 0.1B Modular Jack (USOC): RJ11C Service Center in USA: Multi-Tech Systems, Inc. -
Page 26: Industry Canada
Appendix B - Regulatory Compliance d'enregistrement, signifie que l’enregistrement s’est effectué conformément à une déclaration de conformité et indique que les spécifications techniques d'Industrie Canada ont été respectées. Il n’implique pas qu’Industrie Canada a approuvé le matériel. Avis: L'IES assigné à chaque dispositif terminal indique le nombre maximal de terminaux qui peuvent être raccordés à... -
Page 27: Russian Statements
Appendix B – Regulatory Compliance This equipment is not capable under all operating conditions of correct operating conditions of correct operation at the higher speed which it is designated. 33.6 kbps and 56 kbps connections are likely to be restricted to lower bit rates when connected to some PSTN implementations. Telecom will accept no responsibility should difficulties arise in such circumstances. -
Page 28: Thailand Approval
Appendix B - Regulatory Compliance Thailand Approval This telecom device conforms to NTC 1 requirements. NTC is the National Telecommunications Commission, Thailand’s telecommunications regulator. “เครื ่ อ งโทรคมนาคมและอุ ป กรณ์ น ี ้ มี ค วามสอดคล้ อ งตามข้ อ ก าหนดของ กทช.” Japan Requirements These devices conform to (JATE) Japan Approval Institute for Telecommunications Equipment: MT9234ZPX-UPCI –... -
Page 29: Waste Electrical And Electronic Equipment Statement
Appendix B – Regulatory Compliance Waste Electrical and Electronic Equipment Statement WEEE Directive The WEEE Directive places an obligation on EU-based manufacturers, distributors, retailers, and importers to take- back electronics products at the end of their useful life. A sister directive, ROHS (Restriction of Hazardous Substances) complements the WEEE Directive by banning the presence of specific hazardous substances in the products at the design phase. -
Page 30: Restriction Of The Use Of Hazardous Substances (Rohs)
Appendix B - Regulatory Compliance Restriction of the Use of Hazardous Substances (RoHS) Multi-Tech Systems, Inc. Certificate of Compliance 2011/65/EU Multi-Tech Systems confirms that its embedded products comply with the chemical concentration limitations set forth in the directive 2011/65/EU of the European Parliament (Restriction of the use of certain Hazardous Substances in electrical and electronic equipment - RoHS) These Multi-Tech products do not contain the following banned chemicals ●... -
Page 31: Information On Hs/Ts Substances According To Chinese Standards
Appendix B – Regulatory Compliance Information on HS/TS Substances According to Chinese Standards In accordance with China’s Administrative Measures on the Control of Pollution Caused by Electronic Information Products (EIP) # 39, also known as China RoHS, the following information is provided regarding the names and concentration levels of Toxic Substances (TS) or Hazardous Substances (HS) which may be contained in Multi-Tech Systems Inc. -
Page 32: Information On Hs/Ts Substances According To Chinese Standards (In Chinese)
Appendix B - Regulatory Compliance Information on HS/TS Substances According to Chinese Standards (in Chinese) 依照中国标准的有毒有害物质信息 根据中华人民共和国信息产业部 (MII) 制定的电子信息产品 (EIP) 标准－中华人民共和国《电子信息产品污 染控制管理办法》（第 39 号），也称作中国 RoHS，下表列出了 Multi-Tech Systems, Inc. 产品中可能含有的 有毒物质 (TS) 或有害物质 (HS) 的名称及含量水平方面的信息。 有害/有毒物质/元素 成分名称 铅 汞 镉 六价铬 多溴联苯... -
Page 33: Appendix C - Upgrading Modem Firmware
Identify the current version of your modem’s firmware at the Multi-Tech Web site. If your modem already has the current firmware, there is no need to upgrade it. Go to http://www.multitech.com/setup/product.go and select your model from the Product drop down list. Click Firmware. The firmware zip file name contains the version number. For example, IEQG102E.zip, indicates version 102E. -
Page 34: Extracting The Upgrade Files
Appendix C – Upgrading Modem Firmware Extracting the Upgrade Files Click Firmware and then click the firmware upgrade link. Click Open and then click Extract. Select the folder where you installed the Flash Wizard and click Extract. The default folder is C:\Program Files\Multi-Tech Systems\Flash Wizard. -
Page 35: Upgrading Firmware On Linux
Upgrading Firmware on Linux To download the Flash Wizard for Linux: Go to http://www.multitech.com/setup/product.go and select your model from the Product drop down list. Click Software. Click the Flash Wizard for Linux. This takes you to the download site on sourceforge.net. -
Page 36: Index
Index loopback tests ............23 lost data ..............22 autoanswer ............21 MNP 5 data compression ........21 call waiting ............. 20 caller ID ..............21 Changing the Voice Jumper ........11 New Zealand Telecom Warning Notice ....26 communication programs ........19 patch cord for sound card ........