Frequently Asked Questions - ADT Health Fall Detection Pendant User Manual

Frequently Asked Questions

What happens if I fall?
If you are able to, you should always press the Emergency Help Button if you need
help. If you are unable to press the button and a fall is detected by the pendant, it
waits for 20 to 30 seconds to check for normal movement before sending the
emergency fall message. It then waits 20 additional seconds for manual
cancellation. After this time, if no motion has occurred and the alarm is not cancelled
manually, the alert is sent to the emergency response center just as it would for an
Emergency Help Button press.
How can I cancel a fall detect alarm?
Alarms can be manually cancelled by pressing and holding the device Emergency
Help Button for at least 5 seconds during the time that the red light is flashing. You
will hear a series of beeps and the light will flash green once. You can also cancel by
pressing the blue RESET button on the Base Station. If the alarm is not cancelled the
operator will contact you through the Base Station. If the operator cannot hear you
or you do not respond, emergency help will be dispatched.
18 ADT Health Customer Support 800.568.1216
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