Canon MX520 series Online Manual

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Table of Contents
MX520 series
Online Manual
Troubleshooting
English

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Table of Contents
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  • Page 1 MX520 series Online Manual Troubleshooting English...
  • Page 2: Troubleshooting

    Troubleshooting The Machine Cannot Be Powered On Printing Does Not Start Paper Does Not Feed Properly/"No Paper" Error Occurs Print Results Not Satisfactory Ink Is Not Ejected Paper Jams If an Error Occurs Problems Sending Faxes Problems Receiving Faxes Search Each Function Problems with Network Communication Problems with Printing Problems with Printing Quality...
  • Page 3: Problems With Network Communication

    Problems with Network Communication Problems with the Machine While Using with Network Cannot Detect a Machine on a Network Other Problems with Network...
  • Page 4: Problems With Printing

    Problems with Printing Printing Does Not Start Paper Jams Paper Does Not Feed Properly/"No Paper" Error Occurs Cannot Print Properly with Automatic Duplex Printing Copying/Printing Stops Before It Is Completed Cannot Print Properly from a Wireless Communication Device...
  • Page 5: Problems With Printing Quality

    Problems with Printing Quality Print Results Not Satisfactory Ink Is Not Ejected...
  • Page 6: Problems With Scanning

    Problems with Scanning Problems with Scanning Scan Results Not Satisfactory...
  • Page 7: Problems With Faxing

    Problems with Faxing Problems Sending Faxes Problems Receiving Faxes Cannot Send a Fax Clearly Telephone Problems...
  • Page 8: Problems With The Machine

    Problems with the Machine The Machine Cannot Be Powered On Cannot Connect to Computer with a USB Cable Properly Cannot Communicate with the Machine with USB Connection LCD Cannot Be Seen At All An Unintended Language Is Displayed on the LCD Problems with Bluetooth Communication...
  • Page 9: Problems With Installation/Downloading

    Problems with Installation/Downloading Cannot Install the MP Drivers Uninstalling IJ Network Tool...
  • Page 10: About Errors/Messages Displayed

    About Errors/Messages Displayed If an Error Occurs A Message for Faxing Is Displayed on the LCD A Message Is Displayed Error Message Appears on a PictBridge Compliant Device...
  • Page 11: The Machine Cannot Be Powered On

    The Machine Cannot Be Powered On • Check 1: Press the ON button. • Check 2: Make sure that the power plug is securely plugged into the power cord connector of the machine, then turn it back on. • Check 3: Unplug the machine from the power supply, then plug the machine back in and turn the machine back on after leaving it for at least 3 minutes.
  • Page 12: Printing Does Not Start

    Printing Does Not Start • Check 1: Make sure that the power plug is securely plugged in, then turn the machine on. While any lamp on the operation panel is flashing, the machine is initializing. Wait until the lamp stops flashing and remains lit.
  • Page 13: Paper Does Not Feed Properly/"No Paper" Error Occurs

    Paper Does Not Feed Properly/"No Paper" Error Occurs • Check 1: Make sure that paper is loaded. Loading Paper • Check 2: Make sure of the following when you load paper. • When loading two or more sheets of paper, flip through the paper before loading. •...
  • Page 14 Changing the Machine Settings on the LCD • To set by using your computer In the Canon IJ Printer Utility, select Custom Settings in the pop-up menu, select the Prevent paper double-feed check box, and then click Apply. To open the Canon IJ Printer Utility, see Opening the Canon IJ Printer Utility.
  • Page 15: Print Results Not Satisfactory

    Print Results Not Satisfactory If the print result is not satisfactory due to white streaks, misaligned lines, or uneven colors, confirm the paper and print quality settings first. • Check 1: Do the page size and media type settings match the size and type of the loaded paper? When these settings are incorrect, you cannot obtain a proper print result.
  • Page 16 Vertical Lines Are Printed on the Sides of the Printout Colors Are Uneven or Streaked...
  • Page 17: Ink Is Not Ejected

    Ink Is Not Ejected • Check 1: When a FINE cartridge runs out of ink, replace it with a new one. • Check 2: Is the FINE cartridge installed properly? If the FINE cartridge is not installed securely, ink may not be ejected correctly. Open the paper output cover, then the head cover opens.
  • Page 18: Paper Jams

    Paper Jams When paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message. • When a Support Code and a message are displayed on the computer screen: The screen differs depending on the OS you are using. •...
  • Page 19: If An Error Occurs

    If an Error Occurs When an error occurs in printing such as the machine is out of paper or paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message. When an error occurs, a Support Code (error number) is displayed on the computer screen or the LCD. •...
  • Page 20: Problems Sending Faxes

    Problems Sending Faxes Cannot Send a Fax Cannot Perform Sequential Broadcasting by Redialing, or Cannot Dial Using the Numeric Buttons Errors Often Occur When You Send a Fax Cannot Send a Fax • Check 1: Is the power turned on? •...
  • Page 21: Errors Often Occur When You Send A Fax

    Check the recipient's fax/telephone number, correct the fax/telephone number registered to the speed dial code, then send the document again. Changing Registered Information Note You can check the information for speed dialing by printing CODED SPEED DIAL TELEPHONE NO. LIST. Summary of Reports and Lists •...
  • Page 22: Problems Receiving Faxes

    Problems Receiving Faxes Cannot Receive a Fax, Cannot Print a Fax Machine Does Not Switch Automatically between Voice and Fax Calls Quality of Received Fax is Poor Cannot Receive a Color Fax Errors Often Occur When You Receive a Fax Cannot Receive a Fax, Cannot Print a Fax •...
  • Page 23: Machine Does Not Switch Automatically Between Voice And Fax Calls

    • Check 7: Is Type set to other than Plain paper? If Type is set to other than Plain paper, the received fax will not be printed and will be stored in the machine's memory (Memory Reception). Set Type to Plain paper. Changing the Paper Settings •...
  • Page 24: Quality Of Received Fax Is Poor

    Quality of Received Fax is Poor • Check 1: Check the scan settings of the sender's fax machine. Ask the sender to adjust the scan settings of the fax machine. • Check 2: Is ECM RX set to OFF? Select ON for ECM RX in Adv. communication settings in Advanced FAX settings under FAX settings.
  • Page 25 Problems with Network Communication Problems with the Machine While Using with Network Cannot Detect a Machine on a Network Other Problems with Network...
  • Page 26: Problems With The Machine While Using With Network

    Problems with the Machine While Using with Network The Machine Stopped Working Suddenly Printing Speed Is Slow Cannot Use the Machine on Replacing an Access Point or Changing Its settings...
  • Page 27: The Machine Stopped Working Suddenly

    • Check 10: Make sure that the firewall of the security software is disabled. If the firewall function of your security software is turned on, a message may appear warning that Canon software is attempting to access the network. If the warning message appears, set the security software to always allow access.
  • Page 28 If the problem is not resolved, insert the CD-ROM in the DVD/CD-ROM drive on your computer to start setting up again, or access our web site through the Internet and download the latest MiniMasterSetup for your model. • For placement: Make sure that there is no barrier or obstacle between the access point and the machine.
  • Page 29: Printing Speed Is Slow

    Printing Speed Is Slow • Check 1: The machine may be printing out or scanning a large job issued from another computer. • Check 2: When using wireless LAN, make sure that the radio status is good and adjust the installation positions while monitoring the radio status with IJ Network Tool.
  • Page 30: Cannot Use The Machine On Replacing An Access Point Or Changing Its Settings

    Cannot Use the Machine on Replacing an Access Point or Changing Its settings When you replace an access point, perform network setup of the machine again. To perform network setup again, access our web site through the Internet and download the latest MiniMasterSetup for your model.
  • Page 31: Cannot Detect A Machine On A Network

    Cannot Detect a Machine on a Network Cannot Detect the Machine When Setting up Network Communication The Machine Cannot Be Detected in the Wireless LAN The Machine Cannot Be Detected in the Wired LAN...
  • Page 32: Cannot Detect The Machine When Setting Up Network Communication

    Cannot Detect the Machine When Setting up Network Communication If the machine could not be detected on the network when setting up the network communication, confirm the network settings before redetecting the machine. Cannot Detect the Machine with the Wireless LAN: Check 1 Cannot Detect the Machine with the Wired LAN: Check 1 Note You can set up the network communication via USB.
  • Page 33 Cannot Detect the Machine with the Wireless LAN: Check 1 Are the machine and network device (router, access point, etc.) turned on? Make sure that the machine is turned on. Confirming that the Power Is On Make sure that the network device (router, access point, etc.) is turned on. If the machine or the network device is turned off: Turn on the machine or the network device.
  • Page 34 Cannot Detect the Machine with the Wireless LAN: Check 2 Are the computer and network device (router, access point, etc.) configured and can the computer connect to the network? Make sure that you can view any web pages on your computer. If you cannot view any web pages: Click Cancel on the Check Printer Settings screen to cancel to set up the network communication.
  • Page 35 Cannot Detect the Machine with the Wireless LAN: Check 3 Is the wireless LAN setting of the machine enabled? Make sure that the Wi-Fi lamp of the machine is lit blue. If the Wi-Fi lamp is off: The wireless LAN setting of the machine is not activated. Activate the wireless LAN setting of the machine. After activating the wireless LAN setting, click Back to Top on the Check Printer Settings screen to try to set up the network communication from the beginning.
  • Page 36 Cannot Detect the Machine with the Wireless LAN: Check 4 Is the machine connected to the access point? By using the operation panel of the machine, make sure that the machine is connected to the access point. Press the MENU button, then select Setup > Device settings > LAN settings > Confirm LAN settings > WLAN setting list.
  • Page 37 • When the message does not appear on your computer: Cancel to set up, then set the security software to allow Canon software* to access the network. * Set the security software to allow Setup.app, Canon IJ Network Tool.app, canonijnetwork.bundle, CIJScannerRegister.app, and CNNSelectorAgent.app to access the...
  • Page 38 Cannot Detect the Machine with the Wireless LAN: Check 6 Check the settings of the access point. Check the settings of the access point for the network connection such as IP address filtering, MAC address filtering, or DHCP function. For details on how to check the settings of the access point, refer to the instruction manual supplied with the access point or contact its manufacturer.
  • Page 39 Cannot Detect the Machine with the Wired LAN: Check 1 Is the LAN cable connected, and are the machine and the router turned on? Make sure that the LAN cable is connected. Make sure that the machine is turned on. Confirming that the Power Is On Make sure that the router is turned on.
  • Page 40 Cannot Detect the Machine with the Wired LAN: Check 2 Are the computer and the router configured and can the computer connect to the network? Make sure that you can view any web pages on your computer. If you cannot view any web pages: Click Cancel on the Check Printer Settings screen to cancel to set up the network communication.
  • Page 41 Cannot Detect the Machine with the Wired LAN: Check 3 Is the wired LAN setting of the machine enabled? By using the operation panel of the machine, confirm the wired LAN setting of the machine. Press the MENU button, then select Setup > Device settings > LAN settings > Change wireless/wired. Make sure that Wired LAN active is selected on the LCD.
  • Page 42 Cannot Detect the Machine with the Wired LAN: Check 4 Is the machine connected to the router? By using the operation panel of the machine, make sure that the machine is connected to the router. Press the MENU button, then select Setup > Device settings > LAN settings > Confirm LAN settings > LAN setting list.
  • Page 43 • When the message does not appear on your computer: Cancel to set up, then set the security software to allow Canon software* to access the network. * Set the security software to allow Setup.app, Canon IJ Network Tool.app, canonijnetwork.bundle, CIJScannerRegister.app, and CNNSelectorAgent.app to access the...
  • Page 44 Cannot Detect the Machine with the Wired LAN: Check 6 Check the settings of the router. Check the settings of the router for the network connection such as IP address filtering, MAC address filtering, or DHCP function. For details on how to check the settings of the router, refer to the instruction manual supplied with the router or contact its manufacturer.
  • Page 45: The Machine Cannot Be Detected In The Wireless Lan

    • Check 5: When using IJ Network Tool, click Update to search for the printer again. Canon IJ Network Tool Screen • Check 6: Make sure that the network settings in the printer are identical with those of the access point.
  • Page 46 If the firewall function of your security software is turned on, a message may appear warning that Canon software is attempting to access the network. If the warning message appears, set the security software to always allow access. If using any programs that switch the network environment, check their settings. Some programs will enable a firewall by default.
  • Page 47: The Machine Cannot Be Detected In The Wired Lan

    The Machine Cannot Be Detected in the Wired LAN • Check 1: Make sure that the machine is turned on. • Check 2: Is Change wireless/wired in LAN settings under Device settings set to Disable LAN? LAN settings • Check 3: Make sure that the LAN cable is connected properly. Make sure that the machine is connected to the router with the LAN cable.
  • Page 48: Other Problems With Network

    Other Problems with Network Forgot an Access Point Name, SSID, or a Network Key The Message Is Displayed on the Computer Screen During Setup The Admin Password Set to the Machine Was Forgotten Checking Information about the Network How to Restore the Machine's Network Settings to Factory Default...
  • Page 49: Forgot An Access Point Name, Ssid, Or A Network Key

    Forgot an Access Point Name, SSID, or a Network Key Cannot Connect with an Access Point to Which a WEP/WPA/WPA2 Key Is Set (You Forgot the WEP/WPA/WPA2 Key) How to Set a WEP/WPA/WPA2 Key Cannot Connect with an Access Point to Which a WEP/WPA/WPA2 Key Is Set (You Forgot the WEP/WPA/WPA2 Key) For information on how to set up the access point, refer to the instruction manual provided with the access point or contact its manufacturer.
  • Page 50: The Message Is Displayed On The Computer Screen During Setup

    The Message Is Displayed on the Computer Screen During Setup The Enter Password Screen Is Displayed During Setup The Screen for Setting the Encryption Is Displayed After Selecting the Access Point in the Access Points Screen "You are connecting the machine to the non encrypted wireless network" Is Displayed The Enter Password Screen Is Displayed During Setup The following screen is displayed if an administrator password is set to the machine which has already been set up.
  • Page 51: The Admin Password Set To The Machine Was Forgotten

    The Admin Password Set to the Machine Was Forgotten Initialize the LAN settings. How to Restore the Machine's Network Settings to Factory Default After initializing the LAN settings, setup with the Setup CD-ROM.
  • Page 52: Checking Information About The Network

    To display the network setting information using IJ Network Tool, select Network Information on the View menu. Canon IJ Network Tool Menus Checking the IP Address or the MAC Address of the Computer To check the IP address or MAC address assigned to the computer, follow the procedure below.
  • Page 53: Checking The Network Setting Information

    Enter the IP address of the target printer or the target access point in Enter the network address to ping.. When using the OS other than Mac OS X v.10.6.x, enter the IP address of the target printer or the target access point in Please enter the network address to ping.
  • Page 54: How To Restore The Machine's Network Settings To Factory Default

    How to Restore the Machine's Network Settings to Factory Default Important Note that initialization erases all network settings on the machine, and printing or scanning operation from a computer over network may become impossible. To use the machine over network, setup with the Setup CD-ROM.
  • Page 55 Problems with Printing Printing Does Not Start Paper Jams Paper Does Not Feed Properly/"No Paper" Error Occurs Cannot Print Properly with Automatic Duplex Printing Copying/Printing Stops Before It Is Completed Cannot Print Properly from a Wireless Communication Device...
  • Page 56: Printing Does Not Start

    Printing Does Not Start • Check 1: Make sure that the power plug is securely plugged in, then turn the machine on. While any lamp on the operation panel is flashing, the machine is initializing. Wait until the lamp stops flashing and remains lit.
  • Page 57 Paper Jams When paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message. • When a Support Code and a message are displayed on the computer screen: The screen differs depending on the OS you are using. •...
  • Page 58 Paper Does Not Feed Properly/"No Paper" Error Occurs • Check 1: Make sure that paper is loaded. Loading Paper • Check 2: Make sure of the following when you load paper. • When loading two or more sheets of paper, flip through the paper before loading. •...
  • Page 59 Changing the Machine Settings on the LCD • To set by using your computer In the Canon IJ Printer Utility, select Custom Settings in the pop-up menu, select the Prevent paper double-feed check box, and then click Apply. To open the Canon IJ Printer Utility, see Opening the Canon IJ Printer Utility.
  • Page 60: Cannot Print Properly With Automatic Duplex Printing

    Cannot Print Properly with Automatic Duplex Printing • Check 1: Is the setting for automatic duplex printing selected? Make sure that the Two-Sided check box is selected on the Print dialog. Duplex Printing • Check 2: Make sure that the actual size of the paper is suitable for automatic duplex printing.
  • Page 61: Copying/Printing Stops Before It Is Completed

    Copying/Printing Stops Before It Is Completed • Check 1: Is the paper loaded? Make sure that paper is loaded. If the machine has run out of paper, load paper. • Check 2: Do the printing documents have lots of photographs or illustrations? As printing large data such as photos or graphics takes time for the machine and the computer to process, the machine may appear to have stopped operating.
  • Page 62 Cannot Print Properly from a Wireless Communication Device • Check: Is printing possible through Bluetooth communication? Confirm that your mobile phone and the machine are connected via Bluetooth communication, then start printing again. Printing from Mobile Phone via Bluetooth Communication...
  • Page 63 Problems with Printing Quality Print Results Not Satisfactory Ink Is Not Ejected...
  • Page 64 Print Results Not Satisfactory If the print result is not satisfactory due to white streaks, misaligned lines, or uneven colors, confirm the paper and print quality settings first. • Check 1: Do the page size and media type settings match the size and type of the loaded paper? When these settings are incorrect, you cannot obtain a proper print result.
  • Page 65 Vertical Lines Are Printed on the Sides of the Printout Colors Are Uneven or Streaked...
  • Page 66: Cannot Print To End Of Job

    Cannot Print to End of Job • Check: Is the space of your computer's hard disk sufficient? Delete unnecessary files to free disk space.
  • Page 67: No Printing Results/Printing Is Blurred/Colors Are Wrong/White Streaks

    No Printing Results/Printing Is Blurred/Colors Are Wrong/White Streaks No Printing Results Printing Is Blurred Colors Are Wrong...
  • Page 68: White Streaks

    White Streaks • Check 1: Did you confirm the paper and print quality settings? Print Results Not Satisfactory • Check 2: Print the Nozzle Check Pattern and perform any necessary maintenance operations such as Print Head Cleaning. Print the Nozzle Check Pattern to determine whether the ink ejects properly from the print head nozzles.
  • Page 69 After confirming that the FINE cartridge is installed properly, close the paper output cover. If the problem is not resolved, remove the FINE cartridges, then install them again. Refer to Replacing a FINE Cartridge for how to install the FINE cartridges. •...
  • Page 70: Colors Are Unclear

    Colors Are Unclear • Check 1: Is the Nozzle Check Pattern printed properly? Print the Nozzle Check Pattern to determine whether the ink ejects properly from the print head nozzles. Refer to When Printing Becomes Faint or Colors Are Incorrect for the Nozzle Check Pattern printing, Print Head Cleaning, and Print Head Deep Cleaning.
  • Page 71: Lines Are Misaligned

    Lines Are Misaligned • Check 1: Did you confirm the paper and print quality settings? Print Results Not Satisfactory • Check 2: Perform Print Head Alignment. If printed lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position.
  • Page 72: Printed Paper Curls Or Has Ink Blots

    • Check 3: Is Photo Paper used for printing photographs? When printing data with high color saturation such as photographs or images in deep color, we recommend using Photo Paper Plus Glossy II or other Canon speciality paper. Media Types You Can Use...
  • Page 73: Paper Is Smudged/Printed Surface Is Scratched

    Paper Is Smudged/Printed Surface Is Scratched Paper Is Smudged The Edges of Paper Are Smudged Printed Surface Is Smudged Printed Surface Is Scratched • Check 1: Did you confirm the paper and print quality settings? Print Results Not Satisfactory • Check 2: Is the appropriate type of paper used? Check the followings: •...
  • Page 74 Changing the Machine Settings on the LCD • To set by using your computer In the Canon IJ Printer Utility, select Custom Settings in the pop-up menu, select the Prevent paper abrasion check box, and then click Apply. To open the Canon IJ Printer Utility, see Opening the Canon IJ Printer Utility.
  • Page 75 Open the Print dialog. How to Open the Printer Driver Setup Window Select Color Options in the pop-up menu. Drag the Intensity slide bar to set the intensity. • When copying Setting Items • Check 6: Is printing performed beyond the recommended printing area? If you are printing beyond the recommended printing area of your printing paper, the lower edge of the paper may become stained with ink.
  • Page 76 Open the Canon IJ Printer Utility. Opening the Canon IJ Printer Utility Select Custom Settings in the pop-up menu. Drag the Ink Drying Wait Time: slide bar to set the wait time, and then click Apply. Confirm the message and click OK.
  • Page 77: Back Of The Paper Is Smudged

    Back of the Paper Is Smudged • Check 1: Did you confirm the paper and print quality settings? Print Results Not Satisfactory • Check 2: Perform the Bottom Plate Cleaning to clean the inside of the machine. Cleaning the Inside of the Machine (Bottom Plate Cleaning) Note When performing borderless printing, duplex printing, or too much printing, the inside may become stained with ink.
  • Page 78: Vertical Lines Are Printed On The Sides Of The Printout

    Vertical Lines Are Printed on the Sides of the Printout • Check: Is the size of the loaded paper correct? The vertical lines may be printed in the margin if the size of the loaded paper is larger than that you have specified.
  • Page 79: Colors Are Uneven Or Streaked

    Colors Are Uneven or Streaked Colors Are Uneven Colors Are Streaked • Check 1: Did you confirm the paper and print quality settings? Print Results Not Satisfactory • Check 2: Print the Nozzle Check Pattern and perform any necessary maintenance operations such as Print Head Cleaning. Print the Nozzle Check Pattern to determine whether the ink ejects properly from the print head nozzles.
  • Page 80 Aligning the Print Head Note If the problem is not resolved after performing the Print Head Alignment, perform Print Head Alignment manually referring to Aligning the Print Head Position from Your Computer.
  • Page 81 Ink Is Not Ejected • Check 1: When a FINE cartridge runs out of ink, replace it with a new one. • Check 2: Is the FINE cartridge installed properly? If the FINE cartridge is not installed securely, ink may not be ejected correctly. Open the paper output cover, then the head cover opens.
  • Page 82: Problems With Scanning

    Problems with Scanning Problems with Scanning Scan Results Not Satisfactory...
  • Page 83 Problems with Scanning Scanner Does Not Work ScanGear (Scanner Driver) Does Not Start Error Message Appears and the ScanGear (Scanner Driver) Screen Does Not Appear Cannot Scan Multiple Items at One Time Cannot Scan Properly with Auto Scan Slow Scanning Speed "There is not enough memory."...
  • Page 84: Scanner Does Not Work

    Scanner Does Not Work Check 1: Make sure that your scanner or printer is turned on. Check 2: Connect the USB cable to a different USB port on the computer. Check 3: If the USB cable is connected to a USB hub, remove it from the USB hub and connect it to a USB port on the computer.
  • Page 85: Scangear (Scanner Driver) Does Not Start

    ScanGear (Scanner Driver) Does Not Start Check 1: Make sure that ScanGear (scanner driver) is installed. If not installed, install ScanGear using the Setup CD-ROM. Check 2: Select your scanner or printer on the application's menu. Note The operation may differ depending on the application. Check 3: Make sure that the application is TWAIN-compliant.
  • Page 86: Error Message Appears And The Scangear (Scanner Driver) Screen Does Not Appear

    Error Message Appears and the ScanGear (Scanner Driver) Screen Does Not Appear Check 1: Make sure that your scanner or printer is turned on. Check 2: Turn off your scanner or printer, then reconnect the USB cable and replug the power cord. Check 3: Connect the USB cable to a different USB port on the computer.
  • Page 87: Cannot Scan Multiple Items At One Time

    Cannot Scan Multiple Items at One Time Check 1: Make sure that the items are placed correctly. Placing Items (When Scanning from a Computer) Check 2: Check if you can properly scan one item. Some applications do not support multiple image scanning. In that case, scan each item individually.
  • Page 88: Cannot Scan Properly With Auto Scan

    Cannot Scan Properly with Auto Scan Check 1: Make sure that the items are placed correctly. Placing Items (When Scanning from a Computer) Check 2: Multiple items scanning may not be supported. Some applications do not support multiple image scanning. In that case, scan each item individually.
  • Page 89: Slow Scanning Speed

    Slow Scanning Speed Check 1: To view the image on a monitor, set the output resolution to around 150 dpi. To print, set it to around 300 dpi. Resolution Check 2: Set Fading Correction, Grain Correction, etc. to None. Refer to "Image Settings" for your model from Home of the Online Manual for details. Check 3: In IJ Scan Utility, deselect the Correct slanted text document / Detect the orientation of text document and rotate image checkbox and scan again.
  • Page 90: "There Is Not Enough Memory." Message Is Displayed

    "There is not enough memory." Message Is Displayed Check 1: Exit other applications and try again. Check 2: Reduce the resolution or output size and scan again. Resolution...
  • Page 91: Computer Stops Operating During Scanning

    Computer Stops Operating during Scanning Check 1: Restart the computer, reduce the output resolution in ScanGear (scanner driver) and scan again. Refer to "Output Settings" for your model from Home of the Online Manual for details. Check 2: Delete unnecessary files to obtain sufficient free hard disk space, then scan again.
  • Page 92: Scanned Image Does Not Open

    Scanned Image Does Not Open Check: If the data format is not supported by the application, scan the image again and select a popular data format such as JPEG when saving For details, see the application's manual. If you have any questions, contact the manufacturer of the application.
  • Page 93: Scan Results Not Satisfactory

    Scan Results Not Satisfactory Scan Quality (Image Displayed on the Monitor) Is Poor Scanned Image Is Surrounded by Extra White Areas Cannot Scan at the Correct Size Position or Size of the Image Cannot be Detected Correctly When Scanning from the Operation Panel Item Is Placed Correctly, but the Scanned Image Is Slanted Scanned Image Is Enlarged (Reduced) on the Computer Monitor...
  • Page 94: Scan Quality (Image Displayed On The Monitor) Is Poor

    Scan Quality (Image Displayed on the Monitor) Is Poor Check 1: Increase the scanning resolution if the image is jagged. Resolution Check 2: Set the display size to 100 %. Some applications do not display images clearly if the display size is too small. Check 3: If moire (stripe pattern) appears, take the following measures and scan again.
  • Page 95: Scanned Image Is Surrounded By Extra White Areas

    Scanned Image Is Surrounded by Extra White Areas Check: Specify the scan area. Click (Auto Crop) in whole image view of ScanGear (scanner driver) to automatically display the cropping frame (scan area) according to the item size. You can also manually specify the scan area in thumbnail view or when there are white margins along the item (for example, in photos), or when you want to create custom cropping frames.
  • Page 96: Cannot Scan At The Correct Size

    Cannot Scan at the Correct Size Check: Make sure that the items are placed correctly. Placing Items (When Scanning from a Computer)
  • Page 97 Position or Size of the Image Cannot be Detected Correctly When Scanning from the Operation Panel Check 1: Make sure that the items are placed correctly. Placing Items (When Scanning from a Computer) Check 2: Check that the settings match the item to be scanned. If you cannot scan properly by automatically detecting the item type, specify the item type and size.
  • Page 98: Item Is Placed Correctly, But The Scanned Image Is Slanted

    Item Is Placed Correctly, but the Scanned Image Is Slanted Check: When Document or Magazine is selected for the item type, deselect the Correct slanted text document checkbox and scan the item again. Settings (Document Scan) Dialog Settings (Custom Scan) Dialog...
  • Page 99: Scanned Image Is Enlarged (Reduced) On The Computer Monitor

    Scanned Image Is Enlarged (Reduced) on the Computer Monitor Check 1: Change the display setting in the application. For details, see the application's manual. If you have any questions, contact the manufacturer of the application. Check 2: Change the resolution setting in ScanGear (scanner driver) and scan again.
  • Page 100 Problems with Faxing Problems Sending Faxes Problems Receiving Faxes Cannot Send a Fax Clearly Telephone Problems...
  • Page 101 Problems Sending Faxes Cannot Send a Fax Cannot Perform Sequential Broadcasting by Redialing, or Cannot Dial Using the Numeric Buttons Errors Often Occur When You Send a Fax Cannot Send a Fax • Check 1: Is the power turned on? •...
  • Page 102 Check the recipient's fax/telephone number, correct the fax/telephone number registered to the speed dial code, then send the document again. Changing Registered Information Note You can check the information for speed dialing by printing CODED SPEED DIAL TELEPHONE NO. LIST. Summary of Reports and Lists •...
  • Page 103 Problems Receiving Faxes Cannot Receive a Fax, Cannot Print a Fax Machine Does Not Switch Automatically between Voice and Fax Calls Quality of Received Fax is Poor Cannot Receive a Color Fax Errors Often Occur When You Receive a Fax Cannot Receive a Fax, Cannot Print a Fax •...
  • Page 104 • Check 7: Is Type set to other than Plain paper? If Type is set to other than Plain paper, the received fax will not be printed and will be stored in the machine's memory (Memory Reception). Set Type to Plain paper. Changing the Paper Settings •...
  • Page 105 Quality of Received Fax is Poor • Check 1: Check the scan settings of the sender's fax machine. Ask the sender to adjust the scan settings of the fax machine. • Check 2: Is ECM RX set to OFF? Select ON for ECM RX in Adv. communication settings in Advanced FAX settings under FAX settings.
  • Page 106: Cannot Send A Fax Clearly

    Cannot Send a Fax Clearly • Check 1: Is the document loaded correctly? Remove the document, then reload it on the platen glass or in the ADF. Loading Originals • Check 2: Is the platen glass and/or the inner side of the document cover and/or the glass of ADF dirty? Clean the platen glass and/or the inner side of the document cover and/or the glass of ADF, then reload the document.
  • Page 107: Telephone Problems

    Telephone Problems Cannot Dial Telephone Disconnects During a Call Cannot Dial • Check 1: Is the telephone line cable connected correctly? Check that the telephone line cable is connected correctly. Basic Connection • Check 2: Is the telephone line type of the machine or the external device set correctly? Check the telephone line type setting and change it as necessary.
  • Page 108 Problems with the Machine The Machine Cannot Be Powered On Cannot Connect to Computer with a USB Cable Properly Cannot Communicate with the Machine with USB Connection LCD Cannot Be Seen At All An Unintended Language Is Displayed on the LCD Problems with Bluetooth Communication...
  • Page 109 The Machine Cannot Be Powered On • Check 1: Press the ON button. • Check 2: Make sure that the power plug is securely plugged into the power cord connector of the machine, then turn it back on. • Check 3: Unplug the machine from the power supply, then plug the machine back in and turn the machine back on after leaving it for at least 3 minutes.
  • Page 110: Cannot Connect To Computer With A Usb Cable Properly

    Cannot Connect to Computer with a USB Cable Properly Printing or Scanning Speed Is Slow/Hi-Speed USB Connection Does Not Work If your system environment is not fully compatible with Hi-Speed USB, the machine will operate at a lower speed provided under USB 1.1. In this case, the machine operates properly but printing or scanning speed may slow down due to communication speed.
  • Page 111: Cannot Communicate With The Machine With Usb Connection

    Cannot Communicate with the Machine with USB Connection • Check 1: Make sure that the machine is turned on. • Check 2: Make sure that the USB cable is connected properly. See Connecting the Machine to the Computer Using a USB Cable to connect the USB cable properly. •...
  • Page 112: Lcd Cannot Be Seen At All

    LCD Cannot Be Seen At All • If all the lamps on the operation panel are off: The machine is not powered on. Connect the power cord and press the ON button. • If any lamp on the operation panel is lit: The LCD may be in the screen-saver mode.
  • Page 113: An Unintended Language Is Displayed On The Lcd

    An Unintended Language Is Displayed on the LCD Select the language you want to be displayed according to the following procedure. Press the MENU button, then wait for about 5 seconds. Select Setup, then press the OK button. Select Device settings, then press the OK button. Press the button 5 times, then press the OK button.
  • Page 114 Problems with Bluetooth Communication Printer Cannot be Registered Printing Does Not Start...
  • Page 115 Printer Cannot be Registered • Check 1: Have MP Drivers been installed? If you reinstall the MP Drivers, reinstall the MP Drivers using the Setup CD-ROM. • Check 2: Is the printer registered using the Bluetooth Setup Assistant? You may not be able to register the printer as a Bluetooth device using the Bluetooth Setup Assistant.
  • Page 116 Printing Does Not Start • Check 1: Is Bluetooth unit ready for use? Make sure that the Bluetooth settings (Graphic LCD)/Bluetooth settings (Text LCD) screen can be displayed on the LCD of the printer. If the screen cannot be displayed, remove the Bluetooth unit from the printer and attach it once again.
  • Page 117 Problems with Installation/Downloading Cannot Install the MP Drivers Uninstalling IJ Network Tool...
  • Page 118: Cannot Install The Mp Drivers

    Cannot Install the MP Drivers Reinstall the MP Drivers. If you reinstall the MP Drivers, install the MP Drivers on the Setup CD-ROM. Note If the CD-ROM icon is not displayed, try the following: Remove the CD-ROM from your computer, then insert it again. Restart your computer.
  • Page 119: Uninstalling Ij Network Tool

    Even if IJ Network Tool is uninstalled, you can print and scan from the computer over network. However, you cannot change the network settings over network. Select Applications from the Go menu of Finder, double-click Canon Utilities > IJ Network Tool, drag the Canon IJ Network Tool icon into the Trash.
  • Page 120 About Errors/Messages Displayed If an Error Occurs A Message for Faxing Is Displayed on the LCD A Message Is Displayed Error Message Appears on a PictBridge Compliant Device...
  • Page 121 If an Error Occurs When an error occurs in printing such as the machine is out of paper or paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message. When an error occurs, a Support Code (error number) is displayed on the computer screen or the LCD. •...
  • Page 122 A Message for Faxing Is Displayed on the LCD If a message is displayed on the Fax standby screen, take the corresponding action described below. Message Action The machine is waiting to redial the recipient's number because the line was busy or the recipient did not answer when you tried to send a document.
  • Page 123 stored in the machine's memory will be printed automatically. Auto print settings • Paper has run out: Load the paper and press the OK button. • A different size of paper from that specified by Page size is loaded: Load the same size of paper as that specified by Page size, then press the OK button.
  • Page 124 Press the OK button. The received faxes are stored in the machine's memory. Insert the writable USB flash drive, then save the received faxes to the USB flash drive manually. Saving a Document in Machine's Memory to USB Flash Drive Delete the unnecessary fax from machine's memory after saving to the USB flash drive.
  • Page 125: A Message Is Displayed On The Lcd

    A Message Is Displayed This section describes some of the errors or messages. Note A Support Code (error number) is displayed on the computer or on the LCD for some error or message. For details on errors with Support Codes, refer to Support Code List.
  • Page 126: Error Regarding Automatic Duplex Printing Is Displayed

    Printing the Nozzle Check Pattern If the error is not resolved, connect the machine to the computer and align the print head on the printer driver. Aligning the Print Head Position from Your Computer • Check the page size and select The size of the loaded paper is different from that specified in the paper size setting.
  • Page 127 1. Stop the Inkjet Printer/Scanner/Fax Extended Survey Program. Changing the setting: 2. Select Applications from the Go menu of Finder, and double-click the Canon Utilities folder, then the Inkjet Extended Survey Program folder. 3. Place the Canon Inkjet Printer/Scanner/Fax Extended Survey Program.app file into the Trash.
  • Page 128 1. Select Applications from the Go menu of Finder, and double-click the Canon Utilities folder, then the Inkjet Extended Survey Program folder. 2. Double-click the Canon Inkjet Printer/Scanner/Fax Extended Survey Program icon. • Do not display the confirmation screen when information is sent: If the check box is selected, the information will be sent automatically.
  • Page 129: Error Message Appears On A Pictbridge Compliant Device

    This section describes errors that are indicated on Canon-brand PictBridge compliant devices. The error messages and operations may vary depending on the device you are using. For errors on non- Canon PictBridge compliant devices, check the Support Code (error number) on the LCD and take the appropriate action to clear the error.
  • Page 130 Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
  • Page 131: If You Cannot Resolve The Problem

    If you cannot resolve the problem with any of the workarounds in this chapter, please contact the seller of the machine or the service center. Canon support staff are trained to be able to provide technical support to satisfy customers. Caution If the machine emits any unusual sound, smoke, or odor, turn it off immediately.
  • Page 132: Support Code List

    Support Code List The support code appears on the LCD and the computer screen when an error occurs. "Support Code" means the error number and appears with an error message. When an error occurs, check the support code displayed on the LCD or the computer screen and take the appropriate action.
  • Page 133: Support Code List (When Paper Is Jammed)

    Support Code List (When Paper Is Jammed) If the paper is jammed, remove it following the procedure appropriate for each case. • If you can see the jammed paper at the paper output slot: 1300 • If you can see the jammed paper at the front tray/If you cannot see the jammed paper either at the paper output slot or at the front tray: 1303 •...
  • Page 134 1300 Cause Paper is jammed in the paper output slot. Action If you can see the jammed paper at the paper output slot, remove the paper following the procedure below. Important The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or the unsent fax are stored in the machine's memory.
  • Page 135 1303 Cause Paper is jammed inside the machine at the transport unit. Action If you can see the jammed paper at the front tray, or you cannot see the paper either at the paper output slot or at the front tray, remove the paper from the transport unit. Remove the paper following the procedure below.
  • Page 136 Note If the paper is rolled up and it is difficult to remove, grasp the edges of the paper, then remove the jammed paper. If you cannot remove the jammed paper from the transport unit, close the transport unit, take back the machine in original position, then open the paper output cover to remove the paper.
  • Page 137 1304 Cause Paper is jammed when performing automatic duplex printing. Action If the paper is jammed when performing automatic duplex printing, remove the paper following the procedure below. Important The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or the unsent fax are stored in the machine's memory.
  • Page 138 When you open the transport unit, support the machine with your hand so that it does not fall down. Pull out the jammed paper slowly. When you pull the jammed paper, support the machine with your hand so that it does not fall down. Note If the paper is rolled up and it is difficult to remove, grasp the edges of the paper, then remove the jammed paper.
  • Page 139 Reload the paper. All print jobs in the queue are canceled. Reprint if necessary. If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center.
  • Page 140 2801 Cause The document is jammed in the ADF. Action Remove the document following the procedure below. Important The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or the unsent fax are stored in the machine's memory. Make sure if the machine completed sending or receiving all the faxes before disconnecting the power cord.
  • Page 141 Close the document feeder cover, then turn on the machine. When rescanning the document after clearing the error, rescan it from the first page. If you cannot remove the document or the document tears inside the machine, or if the document jam error continues after removing the document, contact the service center.
  • Page 142: Paper Is Jammed Inside The Machine

    Paper Is Jammed inside the Machine If the jammed paper tears and you cannot remove the paper either from the paper output slot or from the transport unit, or the jammed paper remains inside the machine, remove the paper following the procedure below.
  • Page 143 Hold the jammed paper with your hands. If the paper is rolled up, pull it out. Pull the paper slowly not to tear it, then pull the paper out. Make sure that all the jammed paper is removed. If the paper is torn, a piece of paper may remain inside the machine. Check the following and remove the piece of paper if it remains.
  • Page 144 • Does the little piece of paper remain inside the machine? • Does the piece of paper remain in the right side or the left side space (B) inside the machine? Close the paper output cover, then reload the paper. All print jobs in the queue are canceled.
  • Page 145: In Other Cases

    In Other Cases Make sure of the following: • Check 1: Are there any foreign objects around the paper output slot? • Check 2: Is the paper curled? Load the paper after correcting its curl.
  • Page 146 1003 Cause The machine is out of paper, or paper does not feed. Action Reload the paper and press the machine's OK button. When you load the paper, insert the paper stack until the leading edge touches the far end of the front tray.
  • Page 147 1200 Cause The paper output cover is open. Action Close the paper output cover and wait for a while. Do not close it while you are replacing a FINE cartridge.
  • Page 148 1202 Cause The paper output cover is open. Action Close the paper output cover.
  • Page 149 1250 Cause The paper output tray is closed. Action Open the paper output tray to resume printing.
  • Page 150 1310 Cause The size of paper may not be compatible with automatic duplex printing. Action The sizes of media suitable for auto duplex printing are A4 and Letter. Make sure that the size of the paper loaded in the machine is correct. Pressing the OK button will eject the paper and restart printing from the front side of the next paper.
  • Page 151 1401 Cause The FINE cartridge is not installed. Action Install the FINE cartridge.
  • Page 152 1403 Cause Appropriate FINE cartridge is not installed. Action Install the appropriate FINE cartridge. If the error is not resolved, contact the service center.
  • Page 153 1485 Cause Appropriate ink cartridge is not installed. Action Printing cannot be executed because the ink cartridge is not compatible with this machine. Install the appropriate ink cartridge. If you want to cancel printing, press the machine's Stop button.
  • Page 154 1486 Cause The FINE cartridge is not installed in the correct position. Action Make sure that each FINE cartridge is installed in the correct position.
  • Page 155 1487 Cause The FINE cartridge is not installed in the correct position. Action Make sure that each FINE cartridge is installed in the correct position.
  • Page 156 1682 Cause The FINE cartridge cannot be recognized. Action Replace the FINE cartridge. If the error is not resolved, the FINE cartridge may be damaged. Contact the service center.
  • Page 157 1684 Cause The ink cartridge cannot be recognized. Action Printing cannot be executed because the ink cartridge may not be installed properly or may not be compatible with this machine. Install the appropriate ink cartridge. If you want to cancel printing, press the machine's Stop button.
  • Page 158 Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities. Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition. Note If the function for detecting the remaining ink level is disabled, the ink cartridge in grey is displayed in the remaining ink volume screen on the LCD.
  • Page 159 1687 Cause The FINE cartridge is not installed properly. Action Open the paper output cover. When the head cover opens, push up the ink cartridge lock lever to confirm that the FINE cartridges are installed properly. After that, close the paper output cover. If the error is not resolved, remove the FINE cartridges, then install them again.
  • Page 160 1688 Cause The ink has run out. Action Replace the ink cartridge and close the paper output cover. If printing is in progress and you want to continue printing, press the machine's Stop button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition. The function for detecting the remaining ink level will be disabled.
  • Page 161 1702 Cause The ink absorber is almost full. Action Press the machine's OK button to continue printing. Contact the service center.
  • Page 162 1703 Cause The ink absorber is almost full. Action Press the machine's OK button to continue printing. Contact the service center.
  • Page 163 1704 Cause The ink absorber is almost full. Action Press the machine's OK button to continue printing. Contact the service center.
  • Page 164 1705 Cause The ink absorber is almost full. Action Press the machine's OK button to continue printing. Contact the service center.
  • Page 165 1712 Cause The ink absorber is almost full. Action Press the machine's OK button to continue printing. Contact the service center.
  • Page 166 1713 Cause The ink absorber is almost full. Action Press the machine's OK button to continue printing. Contact the service center.
  • Page 167 1714 Cause The ink absorber is almost full. Action Press the machine's OK button to continue printing. Contact the service center.
  • Page 168 1715 Cause The ink absorber is almost full. Action Press the machine's OK button to continue printing. Contact the service center.
  • Page 169 2001 Cause The device incompatible with the machine is connected. Action Check the device connected to the USB flash drive port. Printing photos directly is possible with the optional Bluetooth Unit BU-30 or a USB flash drive.
  • Page 170 2002 Cause An unsupported USB hub is connected. Action If a USB flash drive is connected via a USB hub, remove the hub. Connect a USB flash drive directly to the machine.
  • Page 171 2700 Cause Possible causes include the following. • Some errors occurred while copying and a certain time passed. • Document is remained in the ADF. • Some errors occurred while scanning and the document is remained in the ADF. Action Take the corresponding actions below.
  • Page 172 2802 Cause No document in the ADF. Action Press the OK button to resolve the error, then operate again after loading documents.
  • Page 173 2803 Cause The document is too long or is jammed in the ADF. Action Press the OK button to dismiss the error. Then make sure that the document you are loading meets the machine's requirements before redoing the operation. If the document is jammed, remove the jammed document following the procedure below. •...
  • Page 174 Note The document may not feed properly depending on the media type, or your environment, such as when the temperature and humidity are either too high or too low. In this case, reduce the number of document pages to approximately half of the loading capacity. If the document still jams, use the platen glass instead.
  • Page 175 4100 Cause The specified data cannot be printed. Action When you print the contents on CREATIVE PARK PREMIUM, confirm the message on the computer screen, make sure that genuine Canon FINE cartridges are all installed properly, then start printing again.
  • Page 176 5011 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
  • Page 177 5012 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
  • Page 178 5040 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
  • Page 179 5100 Cause Printer error has occurred. Action Cancel printing, turn off the machine. Then clear the jammed paper or protective material that is preventing the FINE Cartridge Holder from moving, and turn on the machine again. Important Be careful not to touch the components inside the machine. The machine may not print out properly if you touch it.
  • Page 180 5200 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
  • Page 181 5400 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
  • Page 182 5B02 Cause Printer error has occurred. Action Contact the service center.
  • Page 183 5B03 Cause Printer error has occurred. Action Contact the service center.
  • Page 184 5B04 Cause Printer error has occurred. Action Contact the service center.
  • Page 185 5B05 Cause Printer error has occurred. Action Contact the service center.
  • Page 186 5B12 Cause Printer error has occurred. Action Contact the service center.
  • Page 187 5B13 Cause Printer error has occurred. Action Contact the service center.
  • Page 188 5B14 Cause Printer error has occurred. Action Contact the service center.
  • Page 189 5B15 Cause Printer error has occurred. Action Contact the service center.
  • Page 190 6000 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
  • Page 191 6800 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
  • Page 192 6801 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
  • Page 193 6900 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
  • Page 194 6901 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
  • Page 195 6902 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
  • Page 196 6910 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
  • Page 197 6911 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
  • Page 198 6920 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
  • Page 199 6921 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
  • Page 200 6930 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
  • Page 201 6931 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
  • Page 202 6932 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
  • Page 203 6933 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
  • Page 204 6936 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
  • Page 205 6937 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
  • Page 206 6938 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
  • Page 207 6939 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
  • Page 208 693A Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
  • Page 209 6940 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
  • Page 210 6941 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
  • Page 211 6942 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
  • Page 212 6943 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
  • Page 213 6944 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
  • Page 214 6945 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
  • Page 215 6946 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
  • Page 216 9000 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
  • Page 217 9500 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
  • Page 218 B200 Cause An error requiring you to contact the service center has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.