Problems Sending Faxes; Cannot Send A Fax - Canon MX520 series Online Manual

Problems Sending Faxes

Cannot Send a Fax

Cannot Perform Sequential Broadcasting by Redialing, or Cannot Dial Using the Numeric Buttons
Errors Often Occur When You Send a Fax
Cannot Send a Fax
• Check 1: Is the power turned on?
• You cannot send faxes if the power is turned off. Press the ON button to turn the power on.
• If you disconnected the power cord without turning off the power (one of the buttons on the
operation panel is lit), reconnecting it turns on the power automatically.
• If you disconnected the power cord after pressing the ON button to turn off the power (no buttons
on the operation panel are lit), reconnect it, then press the ON button to turn on the power.
• If the power was turned off due to power failure, etc., the power is automatically turned on when
the power failure is resolved.
Important
Confirm that all lamps on the operation panel are off before unplugging the power cord, then
unplug the power cord.
If a power failure occurs or you unplug the power cord, all faxes stored in the machine's memory
are deleted.
For details on how to unplug the power cord, refer to Notice for Unplugging the Power Cord.
Note
If the faxes stored in the machine's memory are deleted by a power failure or unplugging the
power cord, the list of the faxes deleted from the machine's memory (MEMORY CLEAR REPORT)
will be printed after turning the machine on.
For details, see Summary of Reports and Lists.
• Check 2: Is the document being sent from memory or the fax being received into
memory?
When the message for the transmission/reception is displayed on the LCD, a fax is being sent from/
received into machine's memory. Wait until the transmission/reception is complete.
• Check 3: Is the machine's memory full?
Delete contents in memory, then send a fax again.
Document Stored in Machine's Memory
• Check 4: Is the telephone line type set correctly?
Check the telephone line type setting and change it as necessary.
Setting the Telephone Line Type
• Check 5: Is Hook key setting set to Disable?
When you send a fax manually, dial the number with Enable selected for Hook key setting in
Security control under FAX settings, or dial the number using the telephone connected to the
machine.
Security control
• Check 6: Is Dial tone detect set to ON?
Resend the fax after a while.
If you still cannot send the fax, select OFF for Dial tone detect in Advanced FAX settings under FAX
settings.
Advanced FAX settings
• Check 7: Is the fax number registered correctly for speed dialing?