Troubleshooting - Kenmore 20112 Series Use & Care Manual

TROUBLESHOOTING
if you experience i
First try the solutions suggested here
for assistance and to possibly avoid a service call.
Possible Causes
Check the following for Feet may not be in contact with the
proper installation or floor and locked.
see _Using Your Washer"
section. Washer may not be level.
Clicking or metallic noises
Gurgling or humming
Humming
Check the following for
proper installation:
Load could be unbalanced.
Objects caught in washer drain
system.
Washer may be draining water.
Load sensing may be occurring.
Washer not level.
Fill hoses not attached tightly.
Fill hose washers.
Drain hose connection.
Check household plumbing for leaks
or clogged sink or drain.
Washer not loaded as recommended.
Check for proper water supply. Washer won't run or fill,
washer stops working
or wash light remains
on (indicating that the
washer was unable to fill
appropriately)
Solution
Front and rear feet must be in firm contact with floor, and
washer must be level to operate properly.
Check floor for flexing or sagging. If flooring is uneven, a 3/4"
(19 mm) piece of plywood under your washer will reduce sound.
See "Level the Washer" in Installation Instructions.
Load dry items in loose heaps evenly around basket wall.
Adding wet items to washer or adding more water to basket
could unbalance washer.
Wash smaller loads to reduce imbalance.
Do not tightly pack. Avoid washing single items.
Use Heavy Duty Regular cycle and Large load size for oversized,
non-absorbent items such as comforters or poly-filled jackets.
See °'Cycle Guide" and "Using Your Washer" in this Use and
Care Guide.
Empty pockets before washing. Loose items such as coins could
fall between basket and tub or may block pump. It may be
necessary to call for service to remove items.
It is normal to hear metal items on clothing such as metal snaps,
buckles, or zippers touch against the basket.
It is normal to hear the pump making a continuous humming
sound with periodic gurgling or surging as final amounts of water
are removed during the Drain/Spin cycles.
You may hear the hum of the sensing spins after you have started
the washer. This is normal.
Water may splash off basket if washer is not level.
Tighten fill-hose connection.
Make sure all four fill hose flat washers are properly seated.
Pull drain hose from washer cabinet and properly secure it to
drainpipe or laundry tub.
Water can back up out of a clogged sink or drainpipe. Check
all household plumbing for leaks (laundry tubs, drain pipe, water
pipes, and faucets.)
Unbalanced loading can cause basket to be out of alignment
and cause water to splash off tub. See "Using Your Washer" for
loading instructions.
Both hoses must be attached and have water flowing to inlet
valve.
Both hot and cold water faucets must be turned on.
Check that inlet valve screens have not become clogged.
Check for any kinks in inlet hoses, which can restrict water flow.
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