Cisco Hawaiian Telcom Manual page 67

Hawaiian Telcom TV Frequently Asked
Questions
Are all Hawaiian Telcom TV channels digital?
Yes, Hawaiian Telcom TV is a 100% digital television service. Having all digital channels
however does mean that a cable box is required to watch our service on all TV's in the
home.
Will Hawaiian Telcom TV affect my home phone service?
No, your home phone will not be affected.
Will I be able to watch digital TV on my existing TV?
Yes, a Hawaiian Telcom TV Set Top Box receives the digital TV signal and converts it
into a format that works with your existing TV. This allows you to enjoy digital picture and
sound on all channels.
How many TVs can I watch Hawaiian Telcom TV on?
Hawaiian Telcom TV supports up to 8 TVs, and at any one time you can watch live TV
on 4 TVs. If you have a DVR, you can watch your recordings on the rest of your TVs.
How many favorites lists can I create?
You can create separate favorites list on each Set Top Box. Please see page 19 to learn
how to create your favorites list.
How can I control what my children are watching?
Parental Controls allow you to block programs by title, rating or content. Please refer to
the Parental Control section on pages 10 and 11 for more details.
What is the difference between VOD and PPV?
VOD is primarily comprised of movies that you can rent and watch as many times as you
want within the rental period. PPV events are usually live events and start at a specific
time set by the content provider. If you have a DVR, a PPV event can be recorded,
unlike a VOD rental.
How do I return to watching a VOD rental after I've turned to another channel?
You can press the previous button on your remote if your VOD rental is the last program
you watched. Alternatively, press the Video On Demand button on your remote control.
What should I do if I have problems with my Hawaiian Telcom TV service?
Please see Troubleshooting your Hawaiian Telcom TV System on pages 48 and 49 first,
as there may be an easy fix. If you are still unable to solve the problem, call us at 643-
6111.
How can I order another remote control?
You can order another Hawaiian Telcom TV remote control by calling 643-6111. A new
remote control will be shipped to you within a few days. Charges may apply.
Is my DVR a Set Top Box?
Yes. Your DVR is a Set Top Box with additional functionality that allows you to record, pause
and replay live TV.
Can I pause, rewind and fast-forward live TV from any TV in my home?