Cisco Hawaiian Telcom User Manual

Cisco Hawaiian Telcom User Manual

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Hawaiian Telcom TV
User Guide

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Summary of Contents for Cisco Hawaiian Telcom

  • Page 1 Hawaiian Telcom TV User Guide...
  • Page 2: Table Of Contents

    Pay Per View (PPV) 643-4888 Manage Your Account Parental Control Using Caller ID on TV Galaxie Music Room Using Your Hawaiian Telcom TV Digital Video Recorder Whole Home DVR Controlling Live TV DVR Menu Recording Programs Managing Recording Conflicts Remote DVR...
  • Page 3 Hawaiian Telcom TV. A Better Choice. Say hello to the next generation of home entertainment in Hawai‘i. Welcome With a Hawaiian Telcom TV Digital Video Recorder (DVR), you can record, pause to Hawaiian Telcom TV, an innovative new way to watch television. Get ready and replay live TV with the press of a button.
  • Page 4: Your Hawaiian Telcom Tv Set Top Box

    Video In – For Hawaiian Telcom installer use only Link – Lit when the Set Top Box is connected to the Hawaiian Telcom network Video Out – Connects to the antenna jack on the TV – Lit when the Set Top Box is configured to display HD content Network In –...
  • Page 5: Your Remote Control

    One Remote Control is all you need How to Use Your Hawaiian Telcom TV Remote Control Your Hawaiian Telcom TV Remote Control is universal. That means it works Control devices with mode buttons with just about any television set as well as most DVD players, VCRs and A /V receivers.
  • Page 6: Settings

    Or if you see a black screen, your TV may not be able to display the selected setting. Use to choose You may program the Closed Captioning settings using your Hawaiian Telcom TV Set Top Box or another setting or check your cables to ensure proper connection between your TV and Set Top Box.
  • Page 7: Using Your Hawaiian Telcom Tv Service

    Turning off one of your Set Top Boxes will free up a live TV feed. Hawaiian Telcom TV supports up to 8 TVs and delivers 4 live TV feeds to your household. A TV feed can be a live TV show, a Video On Demand (VOD) program or a Pay Per View (PPV) event. If you...
  • Page 8: Using The Menu

    Using Your Hawaiian Telcom TV Service uSinG the Menu viDeo on DeMAnD Use the menu to quickly access the Live TV, Recorded TV, Video On Demand, My Account, BROWSE VIDEOS Lists all videos by category. Settings and Interactive drop down menus.
  • Page 9: Using The Onscreen Guide

    Using Your Hawaiian Telcom TV Service uSinG the onSCreen GuiDe piCture-in-piCture BrowSinG Use the guide to find out which shows are on and which ones are coming up. Find out what’s playing on other channels without missing a moment of what you are currently watching.
  • Page 10: Customizing Your Guide

    Using Your Hawaiian Telcom TV Service Set up FAvoriteS You can customize your onscreen guide to display only the channels you want to view by creating a favorites list. A separate favorites list can be created on each Set Top Box.
  • Page 11: Using Search

    Title of a TV show, VOD or PPV program Name of a person (actor/actress/director) You will see the charge for your purchase on your next Hawaiian Telcom bill. 3. Navigate to highlight the first letter you are entering and press If you have blocked adult-rated content, the titles of the adult films will not appear in the VOD menu within 4.
  • Page 12: Pay Per View (Ppv)

    Using Your Hawaiian Telcom TV Service wAtChinG A renteD voD proGrAM pAy per view (ppv) Watch your rentals as many times as you want within the rental period From special events to live sports, like ESPN Gameplan/Full Court games and UFC® events, (24 hours for most rentals).
  • Page 13: Manage Your Account

    Using Your Hawaiian Telcom TV Service MAnAGe your ACCount ADDinG tv pACKAGeS My Account allows you to manage all your Hawaiian Telcom services 24/7, including: 1. Use to select TV Packages. – Access your Remote DVR 2. Use to highlight the desired TV Package.
  • Page 14 Using Your Hawaiian Telcom TV Service ADDinG Dvr ServiCe CheCKinG out 1. Use to select DVR Service. 1. Use to select View Cart. 2. Review your cart. 2. Press to learn more about DVR Service. 3. To remove items, navigate to Remove and press 3.
  • Page 15: Parental Control

    Using Your Hawaiian Telcom TV Service pArentAl Control ADult proGrAMS Even with hundreds of channels and programs to choose from, you can still easily control the When you choose to block adult programs, the program title and information will be blocked from content your family watches.
  • Page 16: Using Caller Id On Tv

    CAller iD on tv CAller iD SnooZe If you have a Hawaiian Telcom Home Phone, Caller ID is automatically available on your TV. 1. Press When there is an incoming call, the phone number will appear at the top of your TV as shown.
  • Page 17: Galaxie Music Room

    Using Your Hawaiian Telcom TV Service Using Your Hawaiian Telcom TV DVR GAlAXie MuSiC rooM whole hoMe Dvr Galaxie Music Room lets you browse and listen to a vast music library on your TV. Whole Home DVR puts you in control. Record, pause and replay your favorite shows at the touch of View via Album Cover to see which artists and songs were last played, are currently playing a button.
  • Page 18: Dvr Menu

    Using Your Hawaiian Telcom TV DVR reCorDinG A SerieS Dvr Menu 1. Press Quickly and easily manage your recordings through the DVR menu. 2. Navigate to the program that you want to record. 1. Press (RECORDED TV). 3. Press (RECORD) twice.
  • Page 19 Using Your Hawaiian Telcom TV DVR CAnCellinG A Future reCorDinG CuStoMiZinG reCorDinG SettinGS 1. Press (RECORDED TV). No matter what time an episode of your favorite show ends, you can customize your settings to extend recording time or protect it from being deleted. And if you’d like to save an entire series, you 2.
  • Page 20: Managing Recording Conflicts

    Using Your Hawaiian Telcom TV DVR wAtChinG A reCorDeD proGrAM MAnAGinG reCorDinG ConFliCtS 1. Press (RECORDED TV). Do you have multiple programs you want to watch that are playing at the same time? No problem. Record up to 4 programs at once, on any TV in your home.
  • Page 21: Remote Dvr

    Manage your DVR remotely through our online portal. Visit hawaiiantel.com/myaccount and follow the instructions on the screen to login to your account. Under the Hawaiian Telcom TV section, click on Program My DVR. The remote DVR scheduler will look like this: 1.
  • Page 22 Using Your Hawaiian Telcom TV DVR reCorD A proGrAM or SerieS Using Search to record a program. Browsing the guide to record a program. 1. Use the up/down/left right buttons on the upper right hand corner of the screen to browse the guide.
  • Page 23 Using Your Hawaiian Telcom TV DVR MAnAGinG SCheDuleD reCorDinGS MAnAGinG reCorDeD ShowS You can also manage scheduled recordings via the Remote DVR Scheduler. You can also manage your recorded shows via the Remote DVR Scheduler. 1. Click on Scheduled Shows at the top of the screen.
  • Page 24: Frequently Asked Questions

    How much can I record on my DVR? Hawaiian Telcom TV supports up to 8 TVs, and at any one time you can watch live TV on 4 TVs. If you have This will vary depending on the type of DVR you have. You will be able to record approximately 500 hours of a DVR, you can watch your recordings on the rest of your TVs.
  • Page 25: Troubleshooting Your Hawaiian Telcom Tv System

    VCR/DVD, try re-programming the remote control using the codes in the remote control user guide. If the green LED light at the front of the Hawaiian Telcom TV Set Top Box lights up, your box is Ensure that there is a clear path between the remote control and the equipment. If necessary, now on and working.
  • Page 26: Before Calling Technical Support

    Saturday 9am-5pm Wireless Gateway $200.00 connecting any equipment to the USB ports on the back of your Hawaiian Telcom TV Set Top Box. Set Top Box $200.00 They’re for future use only and you could potentially damage both the equipment and the Set Top Box.
  • Page 27: Terms And Conditions

    Compliance with Terms and Conditions of the Service. Hawaiian Telcom will continue to charge for the Service until all equipment is returned, or may bill You agree to comply with these Terms and Conditions and agree that the use of the Service by other persons you for the cost of the equipment if your Service is terminated involuntarily, if the equipment is not returned to will be in compliance with these Terms and Conditions.
  • Page 28 Telcom will not charge any interest on the amount of the unbilled or under-billed charge owing until the correct of such damages or losses. If for any reason a Hawaiian Telcom Entity becomes liable to you or a third party arising charge has been billed to your account.
  • Page 29: Index

    13, 28-29 13, 14, 26-27, 44 i) No Third Party Beneficiary The provisions of these Terms and Conditions are for the benefit only of you and Hawaiian Telcom, and no third Contact Information Recording conflicts party may seek to enforce or benefit from these provisions.
  • Page 30 Notes __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________ __________________________________________________________________________________________...
  • Page 31 Always on...

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